Mangala Estate Boutique Resort

度假村
9.0
/10
卓越體驗
144个评论

客人对住宿的评价

Nur H. B. M. N.
9.4
/ 10
Our stay was made exceptional by the warm and attentive hospitality of the staff, especially Zafar, whose friendliness left a lasting impression. The F&B team delivered service with impeccable courtesy, adhering to SOPs while ensuring a pleasant and refined dining experience. We also thoroughly enjoyed the cycling activity, the spacious surroundings, and scenic environment made it both relaxing and engaging, never once feeling monotonous. Altogether, it was a truly memorable experience that combined excellent service, enjoyable activities, and a beautiful setting.
Ai Jie
9.4
/ 10
Booked at the very last minute on the day of travel itself. The hotel managed to accommodate to all my requests. Definitely had a good 3 days here and will come back in the future! Breakfast options were not much but they focused more on the quality instead of quantity. Great service provided and I enjoyed my stay!
Rod A. R.
10.0
/ 10
The perfect hotel ever. Beautiful surroundings. Service tiptop. Room superb! Pool besar. And got surprise cake for our anniversary. Thank you so much. Definitely will come again.
kwaleegin
9.4
/ 10
This is one of the most wonderful resorts we have visited in Malaysia. Love the tranquility and the 5 stars facilities and friendly services. The Jala Villa is so nice with an amazing lake view where we can see Komodo dragon crossing daily and greeted by the fishes dancing around the villa.
Ahmad M. b. M. T.
10.0
/ 10
Very good place to enjoy your holiday. Peaceful surrounding at an unexpected location.
在該地區
查看地圖
Lebuhraya Tun Razak, Gambang, Kuantan, Pahang, Malaysia, 26300

主要設施

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冷氣
餐廳
泳池
24小時前台
停車處
WiFi
note: resort was previously named Mangala Estate Boutique Resort - Small Luxury Hotel of the World Mangala Estate Boutique Resort is a resort in a good neighborhood, which is located at Gambang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Mangala Estate Boutique Resort周圍有什麼

Lebuhraya Tun Razak, Gambang, Kuantan, Pahang, Malaysia, 26300
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大廳 Mangala Estate Boutique Resort
大廳 2 Mangala Estate Boutique Resort

了解更多關於Mangala Estate Boutique Resort

note: resort was previously named Mangala Estate Boutique Resort - Small Luxury Hotel of the World

Location


Mangala Estate Boutique Resort is a resort in a good neighborhood, which is located at Gambang.

About Mangala Estate Boutique Resort

Whether you are planning an event or other special occasions, Mangala Estate Boutique Resort is a great choice for you with a large and well-equipped function room to suit your requirements.

This resort is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Mangala Estate Boutique Resort.

Mangala Estate Boutique Resort is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Spa treatment is one of the main features of the resort. Pamper yourself with the relaxing treatment that rejuvenates you.

When staying at a resort, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Mangala Estate Boutique Resort provides a pleasant accommodation for your stay.

From business event to corporate gathering, Mangala Estate Boutique Resort provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Mangala Estate Boutique Resort, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Mangala Estate Boutique Resort is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

This resort is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The resort’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Mangala Estate Boutique Resort exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Mangala Estate Boutique Resort is a resort with great comfort and excellent service according to most resort's guests.

Get precious and unforgettable moment during your stay at Mangala Estate Boutique Resort.

Mangala Estate Boutique Resort所有設施

酒吧、咖啡廳與交誼廳 Mangala Estate Boutique Resort
酒吧、咖啡廳與交誼廳
泳池 Mangala Estate Boutique Resort
泳池
娛樂設施 Mangala Estate Boutique Resort
娛樂設施
健身中心 Mangala Estate Boutique Resort
健身中心
多功能廳 Mangala Estate Boutique Resort
多功能廳

食物和飲料

  • 單點式早餐
  • 單點晚餐
  • 單點午餐
  • 帶空調的餐廳
  • 酒吧
  • 早餐
  • 自助早餐
  • 自助晚餐
  • 自助午餐
  • 咖啡館
  • 用餐區
  • 池畔酒吧

飯店服務

  • 行李員
  • 服務台
  • 前台
  • 24 小時前台接待
  • 24 小時保安
  • 洗衣服務
  • 限時客房服務
  • 行李寄存
  • 多語言服務人員
  • 大堂報紙
  • 旅遊服務
  • 婚禮服務

客房內設施

  • 浴袍
  • 浴缸
  • 有線電視
  • 桌子
  • 吹風機
  • 室內保險箱
  • 迷你吧
  • 獨立淋浴間與浴缸
  • 淋浴
  • 電視

一般的

  • 空調
  • 舞廳
  • 宴會
  • 連通房
  • 家庭房
  • 暖氣機
  • 無菸房
  • 泳池
  • 吸煙區

要做的事情

  • 健身中心
  • 花園
  • 熱水浴缸
  • 按摩服務
  • 戶外設施
  • 室外游泳池
  • 野餐區
  • 溫泉
  • 熱水浴缸

公共設施

  • 停車服務
  • 餐廳
  • 早餐餐廳
  • 晚餐餐廳
  • 午餐餐廳
  • 客房服務
  • 保險箱
  • 公共區域WiFi

運輸

  • 機場接送
  • 區域班車(收費)
  • 自行車租借
  • 自行車存放處
  • 租車服務
  • 安全停車場

附近設施

  • 自動櫃員機/銀行服務
  • 雜貨店
  • 洗衣房
  • 商店
  • 超級市場

體育和娛樂

  • 射箭
  • 獨木舟
  • 自行車服務
  • 健身中心

商務設施

  • 電腦工作站
  • 會議設施
  • 投影儀

適合家庭的設施

  • 兒童泳池

可訪問性

  • 輪椅友善

兒童和寵物

  • 托兒服務(收費)

連接性

  • 免費 WiFi

接駁車服務

  • 機場接送(收費)

Mangala Estate Boutique Resort住宿政策及一般資訊

重要提示

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.



Minimum Age for Check-in Policy
Minimum age to check-in is 21. Minor guests must be accompanied by adults upon check-in.

入住/退房時間

入住:
從 15:00
退房
前 12:00

Accommodation charges MYR 100.00/guest for extra breakfast.

Breakfast at the accommodation will be provided from 07:00 - 10:30.

Smoking is prohibited in the accommodation.

Pets are not allowed in the accommodation.

一般資訊

熱門設施
冷氣, 餐廳, 泳池, 24小時前台, 停車處, WiFi
入住/退房時間
从 15:00 - 到 12:00
早餐供應狀況
是的,酒店有提供早餐的房間
Mangala Estate Boutique Resort的可用房間
39
另一設施在Mangala Estate Boutique Resort
單點式早餐, 單點晚餐, 單點午餐, 帶空調的餐廳, 酒吧

Mangala Estate Boutique Resort常見問題

在Mangala Estate Boutique Resort有哪些可用設施?
這裡有頂級設施Mangala Estate Boutique Resort例如冷氣, 餐廳, 泳池, 24小時前台, 停車處, WiFi .(有些可能需要額外收費)
正常入住和退房時間是Mangala Estate Boutique Resort?
在Mangala Estate Boutique Resort的標準入住時間從從 15:00開始最晚退房時間為前 12:00
Mangala Estate Boutique Resort提供早餐嗎?
是的,Mangala Estate Boutique Resort提供早餐。但您需要選擇含早餐的房型,如果您預定不含早餐的房型則需額外付費。
What is the star rating of Mangala Estate Boutique Resort?
Mangala Estate Boutique Resort is a 5.0-star hotel.
How many rooms are available at Mangala Estate Boutique Resort?
Mangala Estate Boutique Resort has 39 rooms in total.
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更多其他客人的評論Mangala Estate Boutique Resort

9.0
卓越體驗
來自 75 則評論
清潔度

9.4

房間舒適度

9.6

地點

8.0

服務與設施

9.2

排序方式
最相关
偏好設定
查看全部

旅行者評論 Mangala Estate Boutique Resort

每頁評論數
20
40
精選評論
Yuvaraj
10.0
/10
55 幾週前評論

Hotels.com verified review

We got the Vana villa with pool, after a mix up which gave us the garden view albeit with a small upgrade charge. Reasonable and worthwhile. The place was serene and peaceful. The villa was clean and neat. Bath tub was a bit problematic, only used once and was clogged. The pool within the villa was used the most. The whole resort was clean, if you stroll by the villas, you can note a very tightly run ship with regards to cleaning and maintenance. Food was outstanding. We did not leave the villa for all 4 days and can say I have tried every single item on the menu. Thai Fried Rice is the ultimate go to for us. Shout out to Pesto Penne as well. Bicycles were available for rental and we basically took that and cycled around the plantations. Cons: Nature walk was a not a walk. We should have checked with the guide how far the distance would be. Basically wasted 1 hour in that activity.
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James
icon-閒暇 家庭
閒暇 家庭
8.0
/10
75 幾週前評論

Expedia Group verified review

The staff were super - and the restaurant was very good and had something for everyone from local to international cuisine.
Nicholas
icon-閒暇 與伴侶同行
閒暇 與伴侶同行
6.0
/10
75 幾週前評論

Expedia Group verified review

We recently had two stays at the hotel for one night each. The resort on paper looks fabulous but sadly is let down by many failings. On our first stay our arrival was okay, the room was excellent, the food was good, but the service in the restaurant was very poor. The water features by the entrance were very dirty and the swimming pool a disgusting shade of green. On our second stay our arrival coincided with another small group and it was clear the staff were totally unprepared for both ourselves and the other group, such that we both had to bring our own luggage into the lobby. The room was again excellent, and the restaurant service well below standard again apart from breakfast where there was a very good young waitress from Indonesia serving us. The food was good but not having any bananas or orange at breakfast was very disappointing. Fortunately the swimming pool was now much improved as were the water features. Also on the positive huge credit must go to your staff member Charline who was attentive, very knowledgeable and took time out to give us an enthralling tour of the property. She deserves huge credit. As a 5-Star hotel Mangala Resort meets this grade in parts, but in others fails miserably. The key to the failings are the staff who are clearly willing and try but they don’t appear to have had sufficient training. Having Nepalese staff on the front line who speak no Malay and only some English is not really appropriate for a hotel of this quality.
閱讀更多
Sarinder
icon-閒暇 與伴侶同行
閒暇 與伴侶同行
10.0
/10
86 幾週前評論

Expedia Group verified review

Enjoyed out 3D2N stay at Mangala. The resort manager granted us a discount to upgrade to the Vana pool villa which was available at that time. Great villa to stay in. Very quiet and private, and enjoyed the pool and outdoor shower the most. Staff at the resort were attentive and helpful at all times. Overall a very positive experience.
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Kok choon
10.0
/10
104 幾週前評論

Hotels.com verified review

Great resort
Chris
icon-閒暇 與伴侶同行
閒暇 與伴侶同行
10.0
/10
109 幾週前評論

Expedia Group verified review

Love the way they have developed an abandoned tin mine with an environmental touch to give a relaxing area
Firman
4.0
/10
133 幾週前評論

Hotels.com verified review

We had really high expectations when we booked our anniversary stay in this so called 5 star hotel looking at the reviews that it had as well as the price we had to pay. Boy we were so wrong. First of all the outlook when we enter the lobby was really dated, we were greeted warmly though by the staff. The receptionist was also nice. He told us they were having a complimentary tea time just around the pool area between 3-5pm and since at the time we checked in it was 315pm so we decided to try it out before going to our villa. When we arrived there, the girl who was mending the stall was did not really offer us the food and was complaining saying that the beverages stall was not ready, the supervisor then came and also told us to come back later and advise us to freshen up first. So we went to the room to rest and at 415 we decided to go back to the stall and to our surprise the stalls were not there and it was not even 5pm. A 5 star resort would've just sent over the food and beverage to the room if they were about to close as they were not many guests anyway at the time we were there. Then at night, when we were trying to shower there was no hot water, the technician came and informed us to open the faucet and let the water run for 10mins for the hot water to come out, this is not a 5 star facility. When I was lying on the bed to sleep there were few ants on my hands, i just ignored them. At breakfast, we also feel the staffs were lacking, did not smile and was not having a
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ho
8.0
/10
179 幾週前評論

Hotels.com verified review

very quiet place and really out of city,if u plan to go kuantan or lembing not so suitable...but for relax and privacy is gd
NUR SALIHIN BIN
icon-閒暇 家庭
閒暇 家庭
10.0
/10
192 幾週前評論

Expedia Group verified review

Staff very friendly, place was quiet & exclusive. Perfect holiday
Hyehyun
icon-閒暇 家庭
閒暇 家庭
10.0
/10
201 幾週前評論

Expedia Group verified review

야자숲길 산책로가 멋져요
Verified traveler
icon-與親友同行 與伴侶同行
與親友同行 與伴侶同行
8.0
/10
266 幾週前評論

Expedia Group verified review

Stayed in 2 bedroom Amani villa with pool. Had to shorten stay due to CMCO but they were kind enough to help us on dealing with it and food was amazing. But there was a crew who was asking tip for a room service & saying deposit for wine opener is 50rm and reacted like it was a tip from us. We got it back but wasn't very pleased with experience. Except that everything else was enjoyable! Will be back and highly recommended.
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Adele
icon-與親友同行
與親友同行
10.0
/10
281 幾週前評論

Hotels.com verified review

Overall a very pleasant stay with basic amenities provided and clean Accomodation! Would stay again :)
Verified traveler
icon-與親友同行
與親友同行
8.0
/10
283 幾週前評論

Hotels.com verified review

A great and quiet place for getaway. Property is well maintained.
Verified traveler
icon-與親友同行
與親友同行
10.0
/10
296 幾週前評論

Hotels.com verified review

Fantastic place....
Verified traveler
icon-與親友同行
與親友同行
8.0
/10
302 幾週前評論

Hotels.com verified review

Beautiful place with nice scenery. Love the activities provided but wish our room was cleaner. Not totally a fan of having outdoor shower and wake up to see spider in my room.
Verified traveler
icon-閒暇 家庭
閒暇 家庭
8.0
/10
306 幾週前評論

Expedia Group verified review

자쿠지고장자쿠지고장그거빼곤 괜찮음자쿠지고장자쿠지고장그거빼곤 괜찮음자쿠지고장자쿠지고장그거빼곤 괜찮음
Adam
6.0
/10
307 幾週前評論

Hotels.com verified review

The environment is absolutely gorgeous! However, something wrong with the way they installed the AC. I couldn't sleep 3 nights much. We have tried three rooms but the noisy air cons were the same. I gave up at the end. It turns on ok at the beginning but the time goes by, the compressor turns on and off all night and it makes metal click sounds as well. We turned off the AC and turn on the fan but fans were also absolutely noisy, too. The property is only 3 years old and I don't understand how all the AC and fans act like old machines. Someone needs to maintain their equipment better. After we checked in, towels were not ready, AC remote control didn't work. We called to change the remote control but nobody came so I had to call again. Staff are friendly and nice but they were not really trained well working in a "5 star" hotel. Food was just scary! I called the restaurant before I got there to let them know I have a special diet, however, they really didn't know what to do. They serve all unhealthy fried food for breakfast. All I could eat was fruits, salad and boiled egg. I would call 5 star property with 3 star service. If you are not specific with your food and you can sleep anywhere, this place will make you happy. If you are specific with your diet and if you are a light sleeper, this is not a place for you. It is a gorgeous place but they don't know how to run a proper 5 star resort. What a shame! Hope someone can improve overall quality so I can visit again
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Tern Yun
icon-與親友同行
與親友同行
4.0
/10
308 幾週前評論

Hotels.com verified review

We stayed at the 6 room villa, rooms were old and poorly maintained, air-cond broke down and had musty smell after repair, service and house keeping was slow to reach the villa. A very different standard from the other villas. However, the design and layout was great for big families
NUR DIANA
icon-與親友同行
與親友同行
10.0
/10
309 幾週前評論

Hotels.com verified review

Very happy with the stay!! Great rooms great pools and will definitely comes again!! The hospitality and serve by staff also 5star!! Tiptop and very friendly Malay staff. Reception, buggy, maintainence, everyone in mandala very nice and very 5 star!!keep it up!! Will plan for next trip again! Really satisfaction. I love mandala resort!. Very worth it for price with the treat that we have got!!
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Verified traveler
icon-與親友同行
與親友同行
10.0
/10
316 幾週前評論

Hotels.com verified review

Parfait
每頁評論數
20
40

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大廳 4 Mangala Estate Boutique Resort

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在关丹查看其他住宿
9.0
卓越體驗
來自 75 則評論
清潔度

9.4

房間舒適度

9.6

地點

8.0

服務與設施

9.2

排序方式
最相关
偏好設定
查看全部

旅行者評論 Mangala Estate Boutique Resort

每頁評論數
20
40
精選評論
Yuvaraj
10.0
/10
55 幾週前評論

Hotels.com verified review

We got the Vana villa with pool, after a mix up which gave us the garden view albeit with a small upgrade charge. Reasonable and worthwhile. The place was serene and peaceful. The villa was clean and neat. Bath tub was a bit problematic, only used once and was clogged. The pool within the villa was used the most. The whole resort was clean, if you stroll by the villas, you can note a very tightly run ship with regards to cleaning and maintenance. Food was outstanding. We did not leave the villa for all 4 days and can say I have tried every single item on the menu. Thai Fried Rice is the ultimate go to for us. Shout out to Pesto Penne as well. Bicycles were available for rental and we basically took that and cycled around the plantations. Cons: Nature walk was a not a walk. We should have checked with the guide how far the distance would be. Basically wasted 1 hour in that activity.
閱讀更多
James
icon-閒暇 家庭
閒暇 家庭
8.0
/10
75 幾週前評論

Expedia Group verified review

The staff were super - and the restaurant was very good and had something for everyone from local to international cuisine.
Nicholas
icon-閒暇 與伴侶同行
閒暇 與伴侶同行
6.0
/10
75 幾週前評論

Expedia Group verified review

We recently had two stays at the hotel for one night each. The resort on paper looks fabulous but sadly is let down by many failings. On our first stay our arrival was okay, the room was excellent, the food was good, but the service in the restaurant was very poor. The water features by the entrance were very dirty and the swimming pool a disgusting shade of green. On our second stay our arrival coincided with another small group and it was clear the staff were totally unprepared for both ourselves and the other group, such that we both had to bring our own luggage into the lobby. The room was again excellent, and the restaurant service well below standard again apart from breakfast where there was a very good young waitress from Indonesia serving us. The food was good but not having any bananas or orange at breakfast was very disappointing. Fortunately the swimming pool was now much improved as were the water features. Also on the positive huge credit must go to your staff member Charline who was attentive, very knowledgeable and took time out to give us an enthralling tour of the property. She deserves huge credit. As a 5-Star hotel Mangala Resort meets this grade in parts, but in others fails miserably. The key to the failings are the staff who are clearly willing and try but they don’t appear to have had sufficient training. Having Nepalese staff on the front line who speak no Malay and only some English is not really appropriate for a hotel of this quality.
閱讀更多
Sarinder
icon-閒暇 與伴侶同行
閒暇 與伴侶同行
10.0
/10
86 幾週前評論

Expedia Group verified review

Enjoyed out 3D2N stay at Mangala. The resort manager granted us a discount to upgrade to the Vana pool villa which was available at that time. Great villa to stay in. Very quiet and private, and enjoyed the pool and outdoor shower the most. Staff at the resort were attentive and helpful at all times. Overall a very positive experience.
閱讀更多
Kok choon
10.0
/10
104 幾週前評論

Hotels.com verified review

Great resort
Chris
icon-閒暇 與伴侶同行
閒暇 與伴侶同行
10.0
/10
109 幾週前評論

Expedia Group verified review

Love the way they have developed an abandoned tin mine with an environmental touch to give a relaxing area
Firman
4.0
/10
133 幾週前評論

Hotels.com verified review

We had really high expectations when we booked our anniversary stay in this so called 5 star hotel looking at the reviews that it had as well as the price we had to pay. Boy we were so wrong. First of all the outlook when we enter the lobby was really dated, we were greeted warmly though by the staff. The receptionist was also nice. He told us they were having a complimentary tea time just around the pool area between 3-5pm and since at the time we checked in it was 315pm so we decided to try it out before going to our villa. When we arrived there, the girl who was mending the stall was did not really offer us the food and was complaining saying that the beverages stall was not ready, the supervisor then came and also told us to come back later and advise us to freshen up first. So we went to the room to rest and at 415 we decided to go back to the stall and to our surprise the stalls were not there and it was not even 5pm. A 5 star resort would've just sent over the food and beverage to the room if they were about to close as they were not many guests anyway at the time we were there. Then at night, when we were trying to shower there was no hot water, the technician came and informed us to open the faucet and let the water run for 10mins for the hot water to come out, this is not a 5 star facility. When I was lying on the bed to sleep there were few ants on my hands, i just ignored them. At breakfast, we also feel the staffs were lacking, did not smile and was not having a
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ho
8.0
/10
179 幾週前評論

Hotels.com verified review

very quiet place and really out of city,if u plan to go kuantan or lembing not so suitable...but for relax and privacy is gd
NUR SALIHIN BIN
icon-閒暇 家庭
閒暇 家庭
10.0
/10
192 幾週前評論

Expedia Group verified review

Staff very friendly, place was quiet & exclusive. Perfect holiday
Hyehyun
icon-閒暇 家庭
閒暇 家庭
10.0
/10
201 幾週前評論

Expedia Group verified review

야자숲길 산책로가 멋져요
Verified traveler
icon-與親友同行 與伴侶同行
與親友同行 與伴侶同行
8.0
/10
266 幾週前評論

Expedia Group verified review

Stayed in 2 bedroom Amani villa with pool. Had to shorten stay due to CMCO but they were kind enough to help us on dealing with it and food was amazing. But there was a crew who was asking tip for a room service & saying deposit for wine opener is 50rm and reacted like it was a tip from us. We got it back but wasn't very pleased with experience. Except that everything else was enjoyable! Will be back and highly recommended.
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Adele
icon-與親友同行
與親友同行
10.0
/10
281 幾週前評論

Hotels.com verified review

Overall a very pleasant stay with basic amenities provided and clean Accomodation! Would stay again :)
Verified traveler
icon-與親友同行
與親友同行
8.0
/10
283 幾週前評論

Hotels.com verified review

A great and quiet place for getaway. Property is well maintained.
Verified traveler
icon-與親友同行
與親友同行
10.0
/10
296 幾週前評論

Hotels.com verified review

Fantastic place....
Verified traveler
icon-與親友同行
與親友同行
8.0
/10
302 幾週前評論

Hotels.com verified review

Beautiful place with nice scenery. Love the activities provided but wish our room was cleaner. Not totally a fan of having outdoor shower and wake up to see spider in my room.
Verified traveler
icon-閒暇 家庭
閒暇 家庭
8.0
/10
306 幾週前評論

Expedia Group verified review

자쿠지고장자쿠지고장그거빼곤 괜찮음자쿠지고장자쿠지고장그거빼곤 괜찮음자쿠지고장자쿠지고장그거빼곤 괜찮음
Adam
6.0
/10
307 幾週前評論

Hotels.com verified review

The environment is absolutely gorgeous! However, something wrong with the way they installed the AC. I couldn't sleep 3 nights much. We have tried three rooms but the noisy air cons were the same. I gave up at the end. It turns on ok at the beginning but the time goes by, the compressor turns on and off all night and it makes metal click sounds as well. We turned off the AC and turn on the fan but fans were also absolutely noisy, too. The property is only 3 years old and I don't understand how all the AC and fans act like old machines. Someone needs to maintain their equipment better. After we checked in, towels were not ready, AC remote control didn't work. We called to change the remote control but nobody came so I had to call again. Staff are friendly and nice but they were not really trained well working in a "5 star" hotel. Food was just scary! I called the restaurant before I got there to let them know I have a special diet, however, they really didn't know what to do. They serve all unhealthy fried food for breakfast. All I could eat was fruits, salad and boiled egg. I would call 5 star property with 3 star service. If you are not specific with your food and you can sleep anywhere, this place will make you happy. If you are specific with your diet and if you are a light sleeper, this is not a place for you. It is a gorgeous place but they don't know how to run a proper 5 star resort. What a shame! Hope someone can improve overall quality so I can visit again
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Tern Yun
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與親友同行
4.0
/10
308 幾週前評論

Hotels.com verified review

We stayed at the 6 room villa, rooms were old and poorly maintained, air-cond broke down and had musty smell after repair, service and house keeping was slow to reach the villa. A very different standard from the other villas. However, the design and layout was great for big families
NUR DIANA
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與親友同行
10.0
/10
309 幾週前評論

Hotels.com verified review

Very happy with the stay!! Great rooms great pools and will definitely comes again!! The hospitality and serve by staff also 5star!! Tiptop and very friendly Malay staff. Reception, buggy, maintainence, everyone in mandala very nice and very 5 star!!keep it up!! Will plan for next trip again! Really satisfaction. I love mandala resort!. Very worth it for price with the treat that we have got!!
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Verified traveler
icon-與親友同行
與親友同行
10.0
/10
316 幾週前評論

Hotels.com verified review

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