The Point Boutique Hotel

好吧，這並不複雜，也不冗長。

房間非常舒適乾淨。入住手續非常簡單。酒店員工非常友好。

辦理入住時工作人員態度很好👍👍👍👍👍

房間足以容納兩名成人和一名兒童。由於空間有限，無法加床。目前為止一切都很好。飯店位置優越，位於新山中央車站和機場之間。

距離新山中央車站有點遠，但離機場很近，適合不想錯過機場行程的人。

房間很乾淨，窗戶正對著樓下的商店。附近有很多餐飲店，例如KiP購物中心。

房間很乾淨，冷氣很冷，就是水位有點低……其他方面都還可以。

Everything ok, location very good, all staff friendly especially nightshift a man reception, very helpful.

Good location near Paradigm Mall, and night food is available nearby too, and also a prata shop just opposite.

1. Very noisy due to hotel located beside highway, bike revving all night long. 2. Poor room insulation, somehow the room next to me switch on TV all night long. The noise resonant into my room. 3. There's ant crawling out when I brought food into the room. 4. Bedside light not functional. Just spend more and get a better hotel, it's the only and final time I'm staying here. Staff are friendly though.

Pretty good stay for the price. Great for short stays. Near Paradigm Mall and walking distance to Kip Mall (less than 2 min).

The hotel is very clean. Breakfast is simple. Overall, the hotel is OK.

The location is good, near from shopping center and food court, but the room is very narrow.

Senyum staff-nya terlalu mahal, yang jaga malam resepsionisnya agak murah senyum.

Resepsionis-nya agak kaku. Dalam menyambut tamu kurang, tidak ada salam selamat datang, tetap duduk ketika tamu datang, yang biasanya kalau di hotel lain begitu tamu masuk, resepsionis akan berdiri dan menyapa dengan ramah. Jangan harap bisa disambut seperti itu di hotel ini, terutama kalau yang jaga wanita-wanita yang keturunan India. Seolah-olah kita menginap di sana cuma numpang tidur dan tidak bayar. Tapi karena letaknya strategis, dan kamar cukup besar dan bersih, maka saya tetap menginap di hotel ini setiap kali ke Johor.

Hotel easy to access. Not far from Malaysia-Singapore border. Many restaurants dan food court around the hotel.

5x trip ke Johor, selalu menginap di hotel ini. Tempatnya strategis, kamar bersih dan nyaman. Hanya satu catatan: Jangan harap resepsionis-nya terlihat tersenyum walau sebenarnya mereka mau membantu jika kita ada yang diperlukan 😁.

Proses check-in out lancar, kamar bersih, Wi-Fi kencang, fasilitas sebanding dengan harga, dekat restoran & minimarket 24 jam, dekat dengan mal. Lokasi gampang ditemukan.

Air tiada. Manager tak uruskan customer. pastu pekerja tak inform pulak tu waktu check in air tiada. Dah check in, staff cakap dah check in, pikir sendiri nak mandi macam mana. Imagine lah service macam ni dekat hotel ni. Korang sanggup nak duduk sini? Silakan. Fara, the frontdesk memang bagus. Pekerja nama Chittu, manager ke ape tak tahu, cam hanat perangai. Air tiada prepare lah botol ke air spare ke. Ni takde strategik langsung handle customer. Walaupun tak dapat refund, may this comment tebus other customers, to know this hotel is bad in giving services to customers.

I've booked 2 rooms with window but during check-in, only 1 room with a window is given and the remaining with no window. Therefore, we sought for an explanation and the front desk told us the room rate is same for with window and no window. After that, we were informed, all of their rooms with window is overbooked offline but we are not happy this explanation. Then, the front desk made a call with “someone” and after a while, they told us another version of reason where the bathroom sink pipe at other room with a window is broken and need to be fixed. The solution from the front desk, if we insist want to change to a room with window and 1 of us need to pack and unpack our luggage on the next day after the problem is fixed. At the end, we gave up and proceed to our room as it is very hassle to pack and unpack our luggage. Apart from the check in chaos, the below are some awful encounters. 1. No apologize or sorry for their internal mistake during check in. 2. Unknown insect is found across our room wall and ceiling. 3. Coffee stain on the wall near the dressing table and socket. 4. The bedside light is broken and one of the ceiling light is not functioning at all. 5. No shower bracket for the shower head faucet. 6. Request for the iron and iron board, the front desk staff handed over to the guest, which is me and I need to carry myself to my room. 7. Request for the hair dryer but we were told only 1 unit is available at that time. So, me and my friend need to take turns during our stay. What more worse was, I got disturbed by the front desk at the very next day at 6. 50am and asked to return the hair dryer as other guest is needed urgently. 8. Stains on bedsheet. Well, I keep the worse part for last, on my last night stay, my room air condition system is not functioning and the front desk told me is because the electric power shortage. Ended up, I need to pack and unpack my luggage at the middle of the night and change to another room. Yes, I'm aware that The Point is just a boutique hotel and I know what you pay and what you get. But, hotel business is all about service regardless of the hotel star rating.