特里皮斯特胡布雪松峰公寓飯店

The room was as advertised. Clean, spacious, with a kitchen. The problem is the security guards (very unprofessional, and rude). Upon arrival we approached the security desk to inquire about the check in procedures. We were rudely demanded to present our booking. Unfortunately my phone was not working due to no internet, so I politely informed the security that I could provide my passport or identification card. He then proceeded to tell me unless I show him booking then I would not be receiving a room. I asked him to please call someone or use my name to verify the reservation, but he refused and then walked away and refused to help us. Another staff member witnessed this and politely came over and simply checked the computer and verified our name, and then proceeded to contact someone who then brought the keys for our room. I don’t know if this gentleman was just having a difficult day, because his behavior was definitely not warranted. I appreciated the other staff member who intervened, because the situation was just about to escalate. I had no other issues with this property and/or other staff members, but I’ll definitely not be returning to this location. I hope whomever is reading this will understand that professionalism and good customer service is still appreciated, and when it does fall short customers will be more than happy to go elsewhere in order to find good service. Thank you!

Location was excellent. In the heart of the City but very quiet in the apartment. The only thing let us down was that (5 adults) and they left us only 1 toilet roll, 1 sachet of shampoo and no bottle of water to welcome the guest.

Upon check in you have to wait for 15 minutes in the lobby because no one was there to assist you. Each room has it's own owner and therefore you have to wait for someone to help you. The worst part is the checkout. I wasn't advice that we need to wait upstairs for checkout to get my deposit because they have to check the rooms. The communication is so bad. The only thing that is nice is the location which is very accessible to everything. Would I book it again? I would think it twice!!!

The room we've stayed at was nice, air condition is working good, complete kitchen amenities and the staff were all nice and accomodating.

Never stay here , This is my third booking with them i ask for a little favor due to some uncertain changes and error but they refuse to help

I Dont like staying there , no water , cant cook fish and more

Good

awesome place. Easy access to everything

AC was quiet and so was the room, great for sleeping. Although there wasn't a cloths washer as was listed as part of the room

Location is so great , space is great but i was just not comfortable with the door lock, it needs to be more secured

Easy check in and check out. The location is excellent and just walking distance to Session Rd and SM. The building where the condo is located has places to eat food. I feel that this building is well secured as it needs key pad to enter the building. The only i wish is that they provide slippers. But overall stay is great! I will definitely stay here again.

Location close to the market,cathedral,easy to navigate streets.

Perfect Location , heart of the City. Close to shopping malls, restaurant etc.

the towels are like.door rugs, no phone inside the room, i have to buy oilhr own shampoo,.conditioner and soap

The staff were courteous and helpful. Most amenities were within walking distance, if not just outside the building. Rooms were spacious and plenty ofdishes and cutlery for a whole family.

Bathroom needs re-conditioning.

2 star is not for the room but for their Staff. The room was clean and spacious with no issues. However, the front desk staff was not very welcoming. During check-in, I was told to find my name on a list and then wait, with little guidance. An employee eventually directed us to the elevator and sent us off. At check-out, I was told to drop the key card in a box, and when I asked for clarification, the front desk staff gave an attitude and simply pointed across the room. For first-time guests, this felt unprofessional. Staff should assume guests are unfamiliar with their procedures and provide friendlier service.

Clean & spacious room comfortable for a party of up to 6 adults for our respective booking (deluxe 1 bedroom condo). Check-in was also a seamless process.

highly recommended

Rooms are nice, check your view my booking said courtyard view when I checked my view it was a brick wall 5 feet away !!! I called right away and they quickly gave me another room Other than that is was good and conveniently located near many shops and restaurants!!