蘇美島凱悅麗晶飯店

We just came back from Hyatt Regency Samui after a 6 nights trip. Honestly, it was a disappointment. We are a family of 4, with 2 under 5s, and we visit at least to one tropical destinations in asia per year. Hyatt Regency Samui does not worth the room rate, with the same amount of money, I can get much better hospitality in Bali or Malaysia. Communication: It feels saff do not fully understand our instructions, the replies on customer service is slow and usually does not solve our problems. In 2026, a lot of these tropical destinations we visited are supported with great communication tools such as in house APP or Whatsapp for instant replies. This hotel does not meet the usual standard. It feels requests are lost in translations. Service: We expected a 5 star service witht the money we paid, we were disappointment the first hour we checked in. It is more like family oriented resort minus the 5 star service. Especially during breakfast buffet, it was rather chaotic and waiting time is long. Food: Our room included breakfasts, but the quality kf food was yet another disappointment. Eggs are hard and tasteless, buffet lacked of variety, fruits are of limited choice too. At 9:30, they ran out of uoung coconuts one day. Thai green curry was with grilled chicken :( Room service portion was small Kids Club: We booked resorts with kids club so our kids can meet new friends and us parents can relax. Staff are so "relaxed" it felt they weren't communicated with the children.

One of the best family friendly hotel in Koh Samui, this os our second visit, the manager of the restaurant is really good!

太徧遠，離便利商店等太遠！非常不方便

Poor hospitality

很棒的親子飯店 住宿空間很大 食物很棒 是一次很棒的渡假旅行

We loved our stay! Most beautiful surroundings! The infinity pool with the view was totally amazing! Staff were very friendly and helpful! But the hotel is very far away from resultants and shops which we prefer to have a few of in walking distance.

A wonderful experience- great staff, facilities, varieties of food and drinks. A very special place to relax and chill. Highly recommended

Great location and a well-maintained, clean property. However, the dining experience was disappointing as all restaurants had the same menu, which became repetitive. The resort feels more suited for families with kids rather than couples. Breakfast was average, and the service did not match 5-star standards—staff at live counters asked us to come back instead of serving at the table. The Indian buffet night was below average. Management was missing everywhere including on breakfasts, only servers were doing their best to coordinate and cater.

Clean room. Excellent customer service. Staff were amazing. Facilities were incredible. Food was excellent. Amazing place

Great pools, great breakfast, a truly self-contained resort.

One of the Best Hotels I ever stayed in !!!

All the staff were delightful. The kids club and its staff deserves a special mention. The activities were great and the staff were so kind and friendly. My daughter loved it so much.

Everyone at the hotel were so friendly and polite. A special mention to Art for being so extremely helpful for us.

Personalet var helt fantastiske

Staf excellent

Perfect!

I had a wonderful stay here at the Hyatt. The service was great. The food was excellent. Lots of options. I feel so relaxed now.

We had a wonderful stay. The staff were friendly and always happy to help. The pool and resort property was immaculately maintained and the view every morning across the beach was stunning. The breakfast was a highlight!

Everything was perfect 🙏

とても綺麗で、朝食も最高に美味しかった 現地スタッフもフレンドリーで、とても良い感じ。 また使いたいホテルでした