紐約霍華德街 11 號飯店 - 設計飯店會員

Staff are very nice persons. Whenever I need any travel information, they actively give advice. Rooms are clean and comfortable. Location (close to China Town) is good and convenient. There are several subway lines nearby. I like this hotel and would like to recommend it to friends. ^_^

房间空间很小，设施卫生等也就一般，两个人无法同时在房间内走动。但是附近就是Chinatown和soho，购物和吃喝还是比较方便的。酒店员工服务态度很好，总体来说还可以。

this Supposed to be a five star hotel, and more than half of what they have in the mini bar are expired, not expired by one day, but by three months... and a snack in their drawer is ripped open, for who knows how long... just from this I worry about whether this hotel has any ability to even properly clean any rooms, it makes me feel sick to know some corners of my room had been ignored for three month without checking and cleaning.

Convenient

I stayed here over four times total and have never had an issue until my most recent stay. My party and I both woke up with bedbug bites all over our bodies. Had to report this to Expedia and the health department.

Street noise of party goers to on site night club in the early hours.. but it's NYC so street noise comes with the territory

Great location

Hotel smells lovely. Rooms are small but that’s typical for NYC.

Perfect

Gorgeous and perfect location.

Good

Great location.

Perfect in every way! We were there celebrating my niece’s 18th birthday before she goes off to college. I told them this when they asked what brought us to NYC, they congratulated her and then upgraded us to a luxurious room with a beautiful terrace overlooking the Lower East Side! We had such a magical weekend and I cannot thank the hotel staff enough!

Do not be fooled by the branding of 11 Howard — the reality is far from the “luxury” it advertises. My stay was plagued by repeated maintenance and quality issues, made worse by dismissive and unprofessional management. Our first room was unlivable: extreme humidity, a thermostat and AC that didn’t work, and outlets and lights that failed. After pushing to be moved (with a baby and a large amount of luggage), we were finally relocated late at night. The new room was larger, but had the same humidity issue — hardly an upgrade. On the fourth night a dehumidifier was purchased for us and the reading was 85%. The most frustrating part was the hotel’s response. The general manager never bothered to reply, and the front desk manager sent a curt, careless email off his phone that made me feel like I was the problem for pointing out legitimate failures. Instead of accountability, I was dismissed as having “high standards”. At this price point in New York, guests deserve far better. There are countless hotels in this city that actually deliver on comfort, service, and professionalism. I would strongly advise looking elsewhere.

The hotel itself was amazing! clean, good location, and great staff. It was easy check in/check out. Would definitely recommend & stay here again!

Perfect

Safe, clean, perfect service, can’t really go wrong

I booked 11 Howard expecting a high-end, seamless stay, but was met with several service failures that made my experience disappointing. I paid for valet parking but was informed the next morning that I had to walk nearly half a mile with my luggage to retrieve my car due to a street festival. This was never communicated before or during check-in. When I raised the issue, I was told by staff that the manager had authorized a full refund for valet and would follow up with me — but I never received that call. When I followed up again, the Operations Manager reversed the promised refund to a credit and said there was nothing else they could do regarding the noise disturbances from the thin walls, which made it difficult to get any rest or privacy. For a hotel positioned as a luxury property, this level of service and lack of accountability was disappointing. I’ve escalated this to corporate but wanted to share my experience for future guests to be aware.

great location - steps away from the subway, and in super-cool soho. really clean. expensive price per night but you do get grown alchemist toiletries and a really exclusive feel. all the staff are amazing and really friendly. quiet hotel which is sometimes rare in new york!

Could use some refurbishing. Definitely no frills. No robes, no coffee machine in the room.