Emerald Queen Hotel and Casino - Tacoma

it’s good

Nice Hotel

very clean room!

Staff is very friendly and accommodating. Rooms are very clean and the google cast feature on the tvs was a nice touch!

Wry nice place

You would think people paying 700 for 1 night wouldnt have to stand in a 15 line to get into the casino. Paying guests shouldnt have to stand in line with 50 people coming in from the parking garage. 2 round trip flights and 3 nights in a hotel in vegas is 500. Our room cost 667.00

Great would come again

Nice inside, very busy casion

Nice, clean, newer property with nice rooms.

The room we had was perfect for our 1 night stay. We were there for a concert and didn't want to drive afterwards. I wish this hotel was smoke free like some of the others we go to more often. All in all, served our purpose.

The rooftop Steakhouse was delicious!

Awesome

We stayed one night after a family reunion. The hotel was clean & safe & the room beautiful but there were a lot of odd & missing details that tip this hotel into just satisfactory. Check-In was perfunctory & the crew seemed distracted by tasks. The lobby & winding path to the elevators was oddly bland + dated even though the hotel has just been open a couple of years. My husband joked that it felt like the first floor of a medical dental building. The room was actually quite attractive w/nice decor, photography, a very comfy bed & a wonderful view back to the Port of Tacoma. Everything was very clean. There were no drinking glasses or paper cups or bottles of water in the room. something we hadn't seen in a hotel in years. There was a nice little coffee maker, plush towels + shampoo, conditioner & body wash dispensers in the shower which we really appreciated. The room was quiet - we slept great The reason we chose this hotel was the indoor pool. Crazy that the pool doesn't open until 9 a.m. before an 11a.m. check out. Even crazier is that the pool is minuscule. I'm not joking.. it's about the size of two hot tubs. The water was this side of cold. Towels needed to be retrieved across the winding lobby at the front desk & are supposed to be returned WET to the front desk crew... what? Truly weird OTHER WASHINGTON CASINO HOTELS ARE JUST SO MUCH NICER...

Check in an ordering at bar took way longer than expected.

Nice staff.

New property, staff very friendly, clean rooms, and nice amenities.

Really clean and the aesthetics are way more inviting than cwrtain other casinos. Room was spacious, showers are amazing. I'd be happy to stay again

Everything was excellent.

This was our 1st stay at EQC and the customer service at front desk was not great upon check in the 2 staff working at the time did NOT greet us and did nto seem

The lights in my room kept going out throughout my stay