奧斯汀西北拉克萊恩購物中心美洲長住精選套房飯店

Got what i paid for

There were many cockroaches in the room. Very Un sanitized. Moved to another hotel because of this issue. Will not recommend to others.

Hotel rooms are not clean see lot of dust on floor and on bed

I went to my room. There was no remote control. I went to the front desk and the lady gave me a different one. I went back to my room and found out the remote did not work. I called and went to the office. No one was there. I called the company and they said no one could help me till the next morning. So I was in my room without a TV. I believe I should get a refund.

Receptionist was very friendly

Customer service is very good the young lady that works in the evening times it's very sweet understanding and patient the area is quiet and have places around me to go and eat

The first time I came had a very hard time and got frustrated but my husband and the sweet lady at the front desk got everything situated decided to give them another try and dealt with the same sweet young lady and she has been awesome ever since I've been coming

The beds were comfortable and everything was very clean. The room had a bit of a cigarette smell but not bad. Jeanna at the desk was very friendly and welcoming. The only bad for me was there was no shampoo and conditioner and also no coffee on the property. The mini kitchen was awesome...but a coffee maker with supplies would have be great.

Got ready to check in had to go to several rooms before we got a clean and decent room doors would not unlock with the card key went in one room and was not cleaned but the front desk person was very helpful and kept apologizing for the inconvenience

The young lady at the front desk was very nice and accommodating, but the rooms were disgusting, she allowed me to cancel and receive a full refund.

Everything WAS good the only thing I DIDNT LIKE WAS, THAT I WAS THERE 8 DAYS AND THEY NEVER CAME TO CLEAN THE ROOM

Just The Sheets were wet/damp and a little dirty and a little pricey.

Roachs on side table under alarm clock and 2 roachs in the bathroom as soon as i turned lights on. I had room 217 & it was suppose to be non smoking, reeked of cigarettes & strong musty male cologne. Shower rod ripped out of wall so much i thought it was gonna fall off & hit me in the head every time i used the toilet. Tv remote did not work. Had to get up out of bed to turn volume up or down or to change channel. Phone did not work, alarm clock did not work. Not worth the $89 when i checked in at 8pm - will never return to this property

Terrible, disgusting, homeless people every where. Very unsafe.

Facility does not have standard equipment, old, dirty. Lights went out no power till early hours of next day.

The room was poorly cleaned. It smelled like there was mold in the unit. The A/C unit

My stay there was excellent i was greeted by Gina great hospitality great customer service came and checked on me and ask me do i need anything from before she left definitely one in a million im definitely coming back and referring my friends

I did not stay. The room was absolutely filthy, and I canceled my stay.

While the room was clean and comfortable, any amenities were severely lacking. There were no hand towels nor facial tissues. Even though the room had a kitchenette, there were no plates nor pots or pans. They said they don’t provide them any more, even for a charge. The front desk was closed at 9 am when I wanted to check out. The cleaning staff told me the office doesn’t open until 10. I left my room keys with the cleaning staff

The staff was amazing