Fairfield Inn & Suites by Marriott Lakeland Plant City

Property is repair so it is not cleaned

Friendly stafff

Other than the construction going on it was a very pleasant stay

Robin at the front desk was amazing

Everything was great

Very clean

It was wonderful and clean

I reserved two rooms through Hotels.com, but upon arrival at the hotel, I was told there was only one reservation. I showed the desk clerk my confirmation for two rooms, but she was dismissive and unhelpful, refusing to contact Hotels.com to verify the issue. I had to pay for an additional room out of pocket and was later charged for three rooms total, even though we only used two. After investigating the situation, I learned that both rooms were indeed reserved under my name, but one was listed under my father-in-law’s name as the occupant—standard procedure when booking multiple rooms. These should have been linked under the same folio in the hotel’s system, but the front desk staff showed no willingness to assist or resolve the confusion. When Hotels.com reached out to the hotel to request a refund, the hotel refused. To make matters worse, during checkout, I witnessed the same front desk clerk offering equally poor service to another guest who had concerns about bed bugs. Overall, the lack of professionalism and customer service was extremely disappointing. I would appreciate a refund for the unused room and hope the hotel takes steps to improve staff training and communication.

Conveniet & affordable

To Be a Marriott Rewards Member for as long as I have been and to receive the treatment we faced. Shameful!

Fairfield Inn in Lakeland continues my experience of a high-quality stay. The staff is friendly, the breakfast offerings are varied and plentiful, there is a guest laundry on site with laundry soap available for purchase. I also appreciated that this facility did *not* have a per-day parking charge.

I recently stayed at the Marriott Lakeland Plant City for a business trip and had a good overall experience. The location was very convenient, with a Dunkin' right next door and easy access to nearby areas, which made my mornings and travel much easier. I appreciated the noon checkout time, allowing for a more relaxed departure, and the pool area was a nice bonus for unwinding after work. The front desk staff was friendly and welcoming, contributing to a positive first impression. While the stay didn’t necessarily exceed expectations, it was comfortable and reliable, and I would recommend this hotel to others looking for a solid, hassle-free option for business travel.

Great location and easy access to main roads. Dining within walking distance.

Good Location

The only problem we found was there was no vanity in the bathroom to set our toiletries on. Just a small table would have been nice. There was plenty of room in the bathroom. we stayed in room 131

It was clean. Friendly staff.

Too smelly, the air conditioner is too old and smells a lot when it’s operating

El Hotel es limpio y agradable. El personal del front desk muy amables y atenciosos. Todo dentro de lo esperado

A long hair was in the bathtub. First thought oh my…then realized the bathtub had not been cleaned properly.

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