紐約 變な飯店

飯店地點很棒，櫃檯人員服務親切，但是房間浴缸的水龍頭壞掉一直沒有修繕，打掃也不太乾淨，甚至還把手套留在洗手台，感受不太好。

Good location and great services

No room servace?

Jennifer fue excelente, desde que llegamos nos habló en español y nos recomendó restaurantes , lugares como abordar el metro. Siempre con una sonrisa Ella fue excelente. Soy Mr Dayan estuve hospedado cuarto 1601 del 1 al5 agosto

Great hotel in midtown

Location is great, staff is wonderful, there is a great couple Of cheaper food options around. Perfect for quick access to MSG

Wonderful, friendly staff. Beautiful room1

8/10～3泊しました。 AV沿いではないので、夜も静かな方だと思います。 決め手は、ペンステから近いのと、TOTOのウォシュレットが付いてる事です。立地、設備等で他のホテルと比べると、コスパは良いと思います。次回も泊まると思います。 浅い湯舟は有りましたが、栓が閉まらず残念でした。

Clean and nice rooms. Got even a styler dryer for you to dry and sanitize your clothes. Very convenient and many good food just a stone’s throw away. Walking distance from train stations and subways. Only down side is the soundproofing - I can hear the rubbish truck collection. But it is a place I will stay again when in New York.

Wir waren 7 Tage dort zu dritt. Nettes sauberesruhiges kleines Hotel in hervorragender zentraler Lage. Sehr freundliche und zuvorkommende Angestellte. Nur schade, dass es keinen wirklichen Schrank im Zimmer gibt.

Room was clean and spacious. As per photos on website. Very close to Times Square but not in the hustle and bustle; a quiet escape in the middle of the city. 5min walk from Penn Station. Secure lock up for luggage. Does not do breakfast but that is not a problem as there is an amazing bagel place next door. Could not have been happier with choice of hotel. Thank you.

Friendly front desk staff. Clean rooms, close to Times Square and Madison Square Garden.

Check-in and check-out was smooth and easy. The room is quite and clean. The lobby display was interesting.

とても良かったです。綺麗で清潔で、スタッフも優しくて、立地も大変良く便利でした。

The property has been clean. I stayed here for several times. This time i also chose Henn na to stay for one week, unfortunately very BAD experience when i had an overcharged issue. When i checked out, i found the actual paid fee overcharged, different from the fee when i booked via Expedia. I was sure i didn't use any extra service. So I asked for hotel's staff's help to clarify the bill and emailed me why $40.19 more and refund. No hotel's reply until now, even though i tried to leave the message both on Expedia and Henn na hotel's own website. NO ONE ANSWERS ME WHY THE FEE OVERCHARGED. So sad, there is no hotel's staff wants to solve the issue. JUST ignore me. And Expedia staff told me they have no authority to refund, nothing they could do, because i chose to pay at property, not via Expedia system. In this case, Expedia still couldn’t explain why Henn na overcharged me $40.19. I felt disappointed about it as well. Expedia should guarantee the price while members book, if Expedia can’t, why should members book via Expedia? I want an explanation, just “Oh, sorry, we tried. But nothing could do”

N/A

Staff was outstanding

My stay was perfect, the hotel is wonderful

Staff was very helpful, good place to stay.

The hotel is very clean and spacious. The location is perfect and in a great area. Highly recommend this hotel!