Hilton Garden Inn New York/Manhattan-Midtown East

Atendimento do checking super desagradável e grosseiro Quarto antigo com camas moles e travesseiros super velhos

Got electrocuted by thermostat that didn’t have a cover on it. A couple of people on my floor argue the whole time and you could hear them through the walls.

Room wasn't ready for check-in at 17h. Restaurant miss some items for breakfast

The room was nice, neat & quiet.

Nice room, plenty of space

The hotel is tucked away from busy area (traffic wise) but walking distance to almost everything like Rockefeller, Broadway, shopping and eating, specially to Serendipity where our girls begged us to go. The room is small but we spend most of our time outside exploring New York so it wasn’t a big deal. We are supposed to check in at 4pm but when we arrived at 2pm, our room is ready so we have plenty of time to get ready, eat and walk to Broadway to watch Harry Potter and the Cursed Child. It was a great experience. It’s also close to the airport.

Easy to get in and out. Close to many shopping places

This was our second stay at the hotel. The staff were always friendly and accommodating. The location is perfect and made our trip go very smoothly.

great

Checked in to a 5th floor room with construction happening on the deck immediately below our window for 2/4 nights (9 PM - 3 AM). Highly recommend looking elsewhere for accommodations if you expect hospitality to be included in the price of your stay. When the issue was raised to the front desk it was brushed off and dismissed rather than addressed seriously.

Good

Everything was beautiful and clean!

I left my eyeglasses in the room on checkout. Nobody would answer the front desk phone in about 10 attempted calls. I went by there and was told “there’s no lost and found log” of said item being found. Basically just didn’t do anything other than check a log. Room was loud, lots of hallway noise. “Restaurant” was dirty and run down. I think there are better places to stay for the $. Location is good for easy access to subway though.

The room was nice but it was a handicap room and the shower got the entire floor so wet! Also, it says onsite parking but it is not onsite it is a couple blocks away. In addition, they had a lobby full of people waiting to check in before 3pm and would not check anyone in until exactly 3pm on the dot. So at 3 there was a huge line across the lobby. In every hotel I have been to if they had a room available before check in they would check you in. You can't tell me all the rooms were ALL still being cleaned until exactly and I mean exactly 3pm!!

Not fair after 14 hour flight to have that much noise throughout out the night ..etc

We have stayed at this property several time; however, this time was the worst. Half way through our stay the one of the property's elevators failed to work. And my family and I had to wait for hours to go up and/or down for approximately 45 minutes to an hour. To make matters worse we stayed on the 28th floor. Also, we had to walk 28 floors a few times. I asked to speak to the GM and he/she was not in site during our stay. Additionally, I requested the the GM call my cell both at the property and several times following our stay. I never got a returned call. As a Hilton Honors Gold Member I would have thought I would be given the courtesy of a discussion with the GM. I will never stay at this property again!

Uno de los chicos de recepción no fue amable, no recuerdo su nombre

Only one elevator for the most part was in use, so that was kind of annoying, but overall, it was fine.

We had a reservation set up for months. Showed up from hotel and was told that our room was canceled due to overbooking. Did not get any help finding a new room or help from the staff. Was absolutely terrible experience. Wouldnt recommend a Hilton to anyone ever after such a horrible experience.

Hotel convention