Holiday Inn Express & Suites AUSTIN NW - CEDAR PARK by IHG, an IHG Hotel

Room was clean, hotel quiet, most staff friendly and helpful. We only had issues with one staff member and it was more about her attitude. Overall I would recommend

This hotel has been here for many years! It’s in a great location near restaurants and shopping

We have stayed here several times and have never had any major issues. It is quiet and bed is comfortable.

we love the place and staff really friendly!!!

George at the front desk made us feel very welcomed. The bed was super comfortable. Would stay here again.

Great staff and good price

Beds were very comfortable. Checkin was fast. Safe in room. Breakfast was omelette, sausage etc. Just a great hotel!

Muy buena localización

only bummer was about 20 minutes after I got to the pool, someone came to shut it down bc it was too green. I specifically picked a place with a pool to enjoy the hot day. other than that, it was great!

It’s clean and convenient for dining and is very safe

I stayed and worked remote in the larger area king bed room. The bed was very comfortable and room offered plenty of space. I’m not sure how the WiFi strength was because I brought my own T-Mobile 5G WiFi tower, but that signal was great. Breakfast was very good, and so was the staff! I will stay again and I actually reserved this hotel for a future stay this coming mid August 2025.

The young girl, name Skylar was so very very polite and very helpful

Terrible experience. I booked this hotel specifically because they have photos showing a hot tub next to the outdoor pool. When I arrived I saw that these photos must be very out of date because where the hot tub used to be is now filled in with concrete and there is NO hot tub. False advertising. The hotel is much more rundown than the photos let on. The air conditioning unit dripped continuously onto the carpet making the floor wet and created a musty and damp smell in the room. One evening, when returning to the room, my mother and I got into the elevator and the doors closed and the elevator didn't move. We pushed the buttons and nothing happened. The door wouldn't open. We pushed the call button and the woman at the front desk came to assist, but there wasn't much she could do. Fortunately within a few minutes the doors opened on their own but it was a nerve-racking experience and we didn't trust the elevator from that point on. Because of the issue with falsely advertising a hot tub when there is not one on the site - I requested a refund but was denied. Expedia worked with me to try to make a refund happen and an agent that I spoke with said that a manager named Jeremey approved at least one night of our three night stay to be refunded; however, when trying to find out details about when to expend the refund I was told it wasn't going to happen after all. I would urge anyone thinking of booking here to look elsewhere.

Good Front desk service. Thx

The property is old, and the towels weren't cleaned; they were gray.

Had a great stay! Property was clean and in good condition, and the front desk staff was wonderful!!

Room was clean and ready at check in time. Beds were very comfortable. Only negative you can hear car/truck noise in parking lot even on third floor.

George at the front desk working night shift was great. No issues with hotel. Would stay here again.

Very nice

The room was cold, clean, and comfortable! The breakfast buffet was terrific, and the staff was very attentive. GREAT STAY!