Hotel Indigo NYC DOWNTOWN - WALL STREET by IHG, an IHG Hotel

The hotel’s location is excellent, making it very convenient for travelers. The service at the lounge was fantastic, with attentive and friendly staff. However, I was disappointed with the front desk staff during the night shift. They seemed impatient for no reason, and during checkout, they kept interrupting me and didn’t let me finish speaking. This made for a less-than-pleasant service experience.

房間狀況、住宿環境、櫃檯人員服務態度等都很好，唯一美中不足的是飯店門口的道路正在整修，無法停車卸行李，對於攜帶多件行李的旅客不方便。

Location

Proximity to the train was convenient and it was business friendly.

Value for money under 250 per night

The staff at Indigo are super friendly and helpful, the rooms are spotless and the beds are comfortable. My go-to spot!

Clean room - a bit smaller than we typically experience, but this could be due to the location. We paid for our stay in advance and upon arrival had to pay a $35 additional convenience fee (not sure why this wasn’t part of the price online) which included 2 bottles of spring water. There was no declining and it felt a bit dishonest. Rooftop bar was nice and location was fantastic being able to walk to places we wanted to go.

They overbooked and canceled my reservation. The manager was rude and lied at least three times as to why my reservations were canceled. Left us on the streets with no place to go, refused to refund our money although we did not stay there.

Had a great experience at this lovely hotel. Staff were communicative and accommodating and the room had everything I needed. Great location right by the seaport.

Amazing hotel. It was clean and all the staff was very friendly.

Hôtel très bien situé, très propre, toujours du personnel pour nous renseigner si besoin, salle restauration, petit roof top sympa. Le moins : nous avons eu une chambre au 2ème étage avec un mini balcon mais chambre donnait au dessous des poubelles, cour intérieure avec énorme canalisation d air et tous les moteurs des climatiseurs à qques mètres. Donc très déçus de la vue. Nous avons demandé tout de suite à changer de chambre et cela a été accepté, mais chambre avec même vue au 3ème...donc même problème, nous n avons pas insisté et accepté. La literie est très très confortable, salle de bain très agréable.

Good hotel in south city. Wicked expensive “resort fee”

Nice clean property close to train station.

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I loved the hotel and the staff was friendly. One staff member even made me feel like I knew him forever as he told me about different places to go and what not. When I stay in nyc again, I will choose this location.

Loved this property super nice check in process was amazing. She even upgraded my room because it was our wedding!!

Excellent hotel in terms of location, cleanness, service

Property is poorly handle

Se me hizo un excelente lugar, muy limpio y el servicio fue excelente, todos muy amables. Considero que debería tener algún descuento adicional al que tienen para estacionamiento, puesto que además está lejano del hotel.

Very cute hotel; easy and affordable for a first trip to NY.