聖地牙哥喜來登度假村

Nice accommodation

Excellent place - recommend highly

Close to area attractions and plenty of dining options to drive a small distance to.

I loved the restaurant options and and staff as well as the shuttle to and from the airport.

Your front desk staff was baffled as to where my room was for my stay on Aug 30th, (Marina Tower ? or Bay Tower?) and sent me with our baggage to the Bay Tower (from my original check-in at the Marina Tower) where I then received by room key (#864) that was for the Marina Tower. This created totally unnecessary loading and unloading, parking etc. Lack of training on staff? or, unmanageable workload?

All I can say is that this hotel had so much conveniences it sounds lovely area. Everyone was over beyond nice and helpful. I definitely would stay again.

The best part of the room was the views of the water and the friendly staff.

The house keeping was terrible and they didn’t clean the room. We also think they folded the used towels for us to use again. The hotel didn’t meet the 4 star expectations at all

Property was very nice would definitely be back

The hotel was beautiful and sits right on the water with views of the bay or the marina. Directly next to the airport, but no airport noise! But the staff was top notch. Bianca, at check-in, was outstanding at accommodating us and making our anniversary celebration special. Layla at the concierge was also awesome helping with dinner reservations (outstanding restaurant) and a Sip and Sail excursion. I forgot our waiter's name at Rumarosa (black headed and super personality) from the night we checked in late. I can't say enough great things about our stay. We typically choose boutique hotels over chains, but we couldn't have been happier with this hotel!

Everything was perfect!

Clean room. Although i booked on the expedia app for my stay for the first time and booked a room with a balcony view of the ocean. When we got to the room our view was the gate of the tennis courts and was very disappointed. The front desk said they’re was nothing they could do because expedia puts the wrong pictures for the rooms so although we booked the room and paid extra for a balcony view of the ocean we had to stick with the view of the tennis courts gate because they were booked up.

Beautiful place with a lot to do Sonia at the front desk was awesome

Great property

Had a wonderful interaction at check in, there was a mix up for my brothers reservation and although they were fully booked, the gentleman went above and beyond and found him a room from their maintenance inventory, got it ready and it was a wonderful experience overall- he really cared!

Excellent

Everything was great upon check-in. I was talking to the young man at the front desk telling him that a friend of mine was coming to visit me for about a half hour and the only place she could park was in the parking lot, which was $20 an hour. He said don’t tell anybody but I’ll give you a pass key so she can go in. Ultimately I ended up getting charged $35 for that. Had I known that that’s what his intentions were. I would’ve never taken the card and I would’ve had her park across the street. I don’t really want to list his name because I don’t wanna get him in trouble.

Absolutely one of my top 3 stays in San Diego now especially being right by the marina. Beautiful views especially this time around in summer. A variety of activities to join around the resort. The pools for any crowd being they have an adult pool more relaxed and layed back. Then they have the other pool for the families with cabanas to reserve for your family. Very nice area right by the airport. Only thing I would say needs a little more work would be the A/C especially for hot days such as this past weekend we struggled keeping our room fresh and cold. We did keep the balcony door closed at all times but the circulation of the air just was not fast enough for my liking.

I am a frequent traveler. I must say, this was the worse experience ever! I spent most of my time at the front desk disputing additional charges applied to my card, without my consent. I had to go from a Sr. Operational Mngr down to a front Office Mngr before the problem was resolved. Between 2 rooms, we were given $175 room credit, which we were initially unable to use because they wanted us to put the cards back on file that they took an additional $200 from, without consent .The issue was deemed a glitch in the system, which was totally NOT TRUE. This was intentional because it was a debit card, instead of a cc. Beware of an additional $50 per day charge to park your car/rental. Make sure you have a credit card for resort fees, parking, etc, so the system doesn’t glitch and you’re charged an additional $200. Communication between staff and customer was horrible. No one was on the same page. We were told $30 per day for parking, then $50, then $55. Staff needs more training, customer service etiquette and transparency. Although I was specifically told by the Sr. Operational Mngr to ask for him if there were any other problems. When I had to return to the front desk the very next day, he was there, but told the front desk staff to inform me that he was tied up. Finally, the Front Office Mngr stepped in at the end and cleaned up the mess. I’m very disappointed! I will NEVER step foot in another Sheraton because of this experience.

The updated Marina tower lobby and our room were nice. However, when we booked the room via hotes.com, the description was not clear. It stated bay view, but it was partial bay view across the road over the parking lot. We asked for the room change but they were booked for the first night. We got moved on the next day and received complementary $50 room credit. If not for that, our stay would have been pleasant. Perhaps description of the room to be updated as partial bay view.