西門銀獎飯店

I was here for a exhibition in San Diego Convention Center. Good: The location of this hotel is excellent, lots of cafes and restaurants in the neiborhood, supermarket is also not far. The employee are well trained, very hospital. I'd like to thank David for his extraordinary services that makes me feel like at home. During my 3 days stay, he helped me several times of different issues, each time he is very polite, patient and solved my issues efficiently. Bad: Noise (tram, police car) from streets.

. Beautiful style, very classic . The personal Amazing, the new restaurant is really good great food.

I liked the design the amenities and the staff. It was a great experience and the staff was helpful all around.

Adorable hotel in the gas lamp district. Old charm with modern day convenience. Very cozy with a wonderful pool and roof top bar. Only downside is the tram that runs behind the building, this was the only noise I heard during my stay.

Beautiful property! Loved the vibe of the hotel and staff were excellent.

Beautiful property… clean, comfortable, close to airport and easy to Uber to mission beach . The staff was very nice especially the bartender at the rooftop pool bar, Brandon. He went out of his way to accommodate me .

Not very welcoming at guest services and food was bad and was expensive not worth it at all!!

Hotel was clean but it is in a very noisy area.It was hard to sleep hearing the train pass by every so minutes.

Beautiful Hotel!! Nice and comfort rooms!! We loved it!!

Muy bien

Nice property, gym is amazing! We stayed on the side where the train is and that noise is very loud until late at night and early morning

Service and attention was excelente Eco friendly too and the room was amazing we also enjoy the complementary bottle of wine. Definitely we will book again. Thanks for the attention

The hotel was very fancy. The lobby is beautiful and the room was very comfortable.

Nice hotel, great customer service.

Beautiful Property!!

Big cozy room, clean, GREAT SHOWER & water pressure, amazing spa services & rooftop pool! Had a great fancy time !

The staff were always hustling. The gym and spa were a great benefit and had clean facilities. The pool area was very clean and comfortable.

Amazing place

Let me first say that I've stayed here often and that I'm from San Diego. I filled out a check in survey yesterday and although my replies were all positive I feel bad because I made a mistake. I still feel very positive about everything during this stay. But I was asked during the check-in about if I received anything special or VIP offerings. I said no. When I checked in I was in a hurry to dinner and I returned late and went to sleep. I didn't see the wonderful arrangements that were provided for me until 30 minutes including a very classy letter from Omar Carrillo acknowledging my world boxing title winning anniversary. I'm extremely touched by it along with the treats and I won't forget it and like always you'll see me again God willing. Thanks for validating my decision to celebrate at Westgate San Diego

My stay at the resort was absolutely great—comfortable accommodations and a pleasant environment. However, I was not informed ahead of time about additional resort fees or taxes, nor was I told that I needed to visit the front desk at checkout to receive a final receipt via email. When I called on August 6, 2025 at 6:20 AM to request the receipt and ask when to expect my deposit refund, I was met with an incredibly rude receptionist. They repeatedly talked over me, and when I respectfully tried to get their attention by saying “Sir,” they became highly offended, loudly corrected me with “Ma’am, Ma’am, Ma’am—I am a Ma’am,” and then hung up on me. This interaction left a very negative impression after an otherwise enjoyable stay. Clear communication about fees and checkout procedures, along with professional customer service, would have made a big difference.