Parkgate 飯店

Recommended this good quality hotel, I stayed for 3 nights, there is no refrigerator in the room, the service and facilities are very good.

The property is well designed and well fitted. Location is perfect and just doorsteps to main attractions at city centre. However, the service was terrible and I'm unable to reach any staffs during my visit. No one at the front counter during check in, so I used the app to check in. Would love to check the potential of late check out but I could reach no one by call/ in app chat box - which is not functioning at all. When I went down to front desk in the next morning, the female reception was so blunt and said no one can be offered late check out today - which I supposed to entitled a 2 hours late checkout as a gold member. (Not to mentioned I have already sent an email to check but with no reply before my visit) Moreover, I've got all my payment settled with hotels.com during booking, and I still got another invoice from the hotel charging me the room rate after auto check out. No one is getting back to me into this matter afterwards. I think the hotel is obviously understaffed and management have to make some move about this.

Absolutely beautiful! We are going to be regulars!

Everything was really good apart from a couple of things. Minor aggravation checking in as staff all on the phone for too long with customers waiting but that wasn't overly bad. Breakfast was excellent food and great choice but zero service even though a lot of staff. Empty plates not picked up and not just our table. Staff just kept walking past. No offer of tea or coffee. Apart from that it's a really nice hotel.

Old post office building.

Great place to stay!

Beautiful hotel in a great location near all the bars restaurants and shopping area.Staff at reception welcoming and very helpful.A must stay in cardiff.

Been staying here for some time now and love it everytime !!

Very nice hotel,clean and comfortable bed. Nice touch with Elemis products for toiletries. Great location

We loved our stay at the hotel. The hotel was amazing. From the location close to the train station and in the heart of the city yet so quiet inside, to the beautiful decor, the welcome at the reception, to the friendly cleaners that worked on our rooms, the very comfortable beds,to the excellent breakfast! We would highly recommend this hotel to anyone planning to visit Cardiff.

Lovely hotel, good service and helpful staff. Good location to explore the city on foot. It would have been nice if we could have booked in earlier that 4 pm, but only a minor point

Pros: Clean hotel Lovely breakfast Central location and easy to get to city centre Modern decor Friendly staff Cons: Quite pricey for what you get No fridge in room You have to pay to get access to the spa (pool and sauna) No drop off or pick up zone

Lovely one night stay after attending an event in Cardiff. Hotel was spotlessly clean, all the team were welcoming, good nights sleep. Breakfast good, check in and check out were seamless experiences. Would not hesitate to return.

Great property

Great location, nice amenities, good price

Best hotel in Cardiff, superb all round

Great hotel, however night staff need a little more training

Great stay as always. I forgot something in the room and they handled it very efficiently.

Was unable to stay

Classy hotel. Everything about our stay was top notch.