野雉水療飯店

Joyful and wonderful experience staying there.

Pestered me to upgrade so I did got confirmation saying it had been excepted. On arrival told there are no executive rooms. No apology. Then informed we had to pay to go in the spa. When I rang they said we get an hour free. Walls so thin the TV and toilet from next door kept us awake most of the night.

Lovely hotel in a great location just a 10 min walk along the river to the main town of Llangollen . Comfy well decorated room ,hotel and grounds were very neat . All the staff I encountered were very friendly .

Upon check in we were advised that the spa was busy and to book which we did. Additional charges added for late check out and the dog. Room was clean and had a handy patio door for the dog. The spa wasn’t the cleanest and after only 10 minutes we were asked to leave due to an electrical issue. I had to look for reception staff to speak with which was frustrating. We were disturbed in the morning on two occasions by room staff as our room notes didn’t show the late check out. This was a special birthday and was disappointing.

Fantastic service . Nice room. Clean . Great area.

Breakfast was poor quality. Also staff at breakfast room too intrusive moving around between tables spraying with cleaning detergents next to guests trying to have breakfast.

Absolutely stunning garden! Comfortable room. Nice bar.

We stayed for two nights. We ate in both the restaurants which were both very good and the staff was lovely. A little pricey but good menus at both. Convenient to town. You could probably walk.

Great staff cuffy beds.disaparted had to pay extra for breakfast an spa.but did enjoy spa

Spa was amazing 😁

Small room Tiny bathroom

The room was adequate but the toilet and washbasin had cracks...hygiene issue?. The breakfast... smallest portion of baked beans I've ever had. Counted them, 18 in total. Drinks expensive. Pint of Guinness and medium white wine with dash of lemonade £14.75. Finally, advertised as a Spa hotel but access to the spa additional charge of £10 per hour!. Didn't bother.

The receptionist on arrival was quite frosty towards us. We were told we had to pay an extra £10 per person for 1 hour in the spa and £5 thereafter, which although is part of their policy, her attitude towards us, made us reluctant to book a session in the spa. However, the lady who served us at breakfast was very pleasant and accommodating and went above and beyond to make us feel valued and respected. The hotel is a short stroll from the bustling town, where there are a wide range of shops and eating establishments. The bathroom in our room was quite tired and not really thought through. The tiled shower floor was slippy when wet, they may have used wall tiles here rather than floor tiles.

Needs complete decoration and the spa facilities not up to standard and need to be paid for separately which is ridiculous

Excellent standards of cleanliness. Food and Beverage superb. Let down by very poor bed mattress. Rectified immediately by Deputy GM.

Property was elegant from the outside reception area very nice staff welcoming. My room was very difficult to get to many doors to go through with a large suitcase's. Room was generally nice very old inside needed an update. Bed was older had a ridge in the middle linen was very clean. Shower and toilet clean. Sink was older with lots of scratch marks and a chip off the sink and rusty around sink unit. I would not stay at this property again especially at the price I paid. The photographs did not reflect the room I booked.

We arrived after 11PM, as did two other parties. We rang the bell 7 times and called twice. Finally, 20 minutes later someone showed up to check us in. He was not apologetic at all. He had me pay for breakfast before he told me that the only available times were after we needed to leave, then he said he did not have authority to give me a refund! The room was smaller than we expected, but it least it had two beds like we requested. Breakfast was fine, but pricey. Don't go out of your way to get it -- frankly, I would stay at a place where breakfast is included!

My partner and I stayed here for two nights and she loved it from first site of the grounds and the hotel. It was a short walk into Llangollen where we had access to restaurants and pubs, plus the River Dee and the canal.

Absolutely faultless, Staff are great the hotel is very clean. Well recommended A+++

Amazing location , great customer service . Room dated no fridge and no air con . Horrible on a hot day couldnt stay in the room had to keep going outside to cool down