Good

The location is great and the bed is very comfortable. I love this hotel but the housekeeper didn't clean the room throughly. I found out 1 opened water can left on the floor when I entered the room. The housekeeping manager emailed me to apologize. Hope they will clean the rooms throughly

In general, a good stay. The room — a bit small for the price paid — was clean and spacious. We loved the classy decor. But all in all, service is great as expected as a Fairmount accommodation.

The hotel is very good, but the room space is very small.

总体一般

Good

Best location in Victoria.

Room was clean, staff were very friendly and helpful. Great atmosphere in the lounge.

Es un gran hotel Mucho laberinto aunque muy señorial Creo que está en proceso de renovación por áreas

Wonderful hotel with great staff and amenities

Love staying here, the atmosphere is cool, the staff is amazing. It’s the perfect location. Love all the history behind the hotel and the high tea. It’s something everyone should experience at least once.

Fantastic room and amenities!

Great location to Harbour and running trail. Extras like pillow service with cozy bed and friendly staff were exceptional.

Very attentive and welcoming staff including reaching out to find out any baby/toddler amenities and arrival time. Thank you

I had an overall pleasant stay at the Fairmont Empress. The service and staff were excellent. I was especially grateful for the early check-in accommodation, which made my arrival much smoother and was truly appreciated. However, there were a few issues with the room that did not meet the expectations associated with the Fairmont brand. I had booked a higher floor, but I was placed on a lower level with a view that was not as expected. Additionally, the bathroom was not fully clean upon arrival there were long hairs on the floor and the freezer still contained food items from previous guests. While these details were disappointing, particularly given the hotel’s reputation, the overall experience was still enjoyable, largely due to the professionalism and kindness of the staff.

Room had dirty trash and recycling bin and stain on sofa. Living area colder than bedroom, had to request a space heater (Winter visit). Those with mobility issues should be aware that there are stairs required to get to different areas of the hotel like parking on P2 and a bit of a walk to get to the nearest restaurant.

The staff are extremely friendly , efficient and helpful. The room was fantastic. Highly recommend The Empress!

Chambre impeccable, personnel courtois. Site magnifique.

O

Clean room, Fantastic staff, great location and love the Gold Floor!