We stayed for two nights at the fallsview hotel, but were disappointed at how the hotel missed the house keeping for our room, even upon reminding the front desk a few times throughout the day, as we came back to the room in the afternoon to find out the room was left the same as it was when we left in the morning. When we came back to the hotel after dinner that night, no towels were replaced, no beds were made up, trash bins were all left full, and the worst of all was the shampoo and body wash were all out. We had to request for all the amenities on that night. It was a very disappointing experience at the hotel.

So bad

ok

Didn’t sleep well due to the annoying noise from the A/C hanged outside of seventh floor

Good service

Nice

Not recommended, the pillows and bedding are not comfortable. I booked a view falls room, but I can't see the Horseshoe Falls. Hidden by trees.

瀑布景觀房很讚，在房內可以直接看到瀑布、晚間燈光秀以及煙火秀。 房務人員超級友善。

Good ! I will come back.

I didn’t care for my room because it had a very unpleasant bathroom smell. Maybe imbedded urine smell or mold I’m not sure. But it was there. View was great, but we booked a room w a Balcony in the description but it was basically a long window with bars on it and no balcony. The staff told us it’s a Juliette balcony, description didn’t say that. Just balcony. Not so. False advertising for sure Breakfast was good. Hotel centrally located

Perfect

The wait for the elevator was the only draw back everything else was great

The room category we booked wasn’t available on the day we checked in. They gave us the next available one which is much more inferior than what we paid for. They did move us the following day… but that’s at least 2 hours taken away from our vacation time-packing and unpacking our stuff. We missed one of our booked tour making sure we get the right room. We should get compensated for the inconvenience of it all.

Every day was super good

Loved it will be planning a stay again!

No service at all

Always enjoy my stay here. Parking isn’t so convenient. Leaving can be a bit of a nightmare. Overall, the hotel is good for the money. .

Perfect location for the falls and Clifton hills

Comfortable room eith amazing views.

Great service and customer care