酒店管理系统混乱，乱扣费用，把不存在的费用强加在客人身上。

We stayed for two nights at the fallsview hotel, but were disappointed at how the hotel missed the house keeping for our room, even upon reminding the front desk a few times throughout the day, as we came back to the room in the afternoon to find out the room was left the same as it was when we left in the morning. When we came back to the hotel after dinner that night, no towels were replaced, no beds were made up, trash bins were all left full, and the worst of all was the shampoo and body wash were all out. We had to request for all the amenities on that night. It was a very disappointing experience at the hotel.

So bad

ok

Didn’t sleep well due to the annoying noise from the A/C hanged outside of seventh floor

Good service

Nice

Not recommended, the pillows and bedding are not comfortable. I booked a view falls room, but I can't see the Horseshoe Falls. Hidden by trees.

Best experience

I didn't have to walk out my room to see the Falls

Great location

Breakfast with amazing view

Too busy and hard to get around if you don’t know where exactly you need to go.

Very Good

Very Good

The overall stay was excellent. Only problem was the bathroom shower had issues. Not spraying correctly.

Close to literally everything and the falls view from my balcony was peaceful

Did not meet standards

Rente un cuarto de una cama y me dieron uno de 2 camas sin preguntarme si quería esa habitación

👍