Love this place and the boutique-like setting. Everything is close, food is delicious, pools are great.

The Reef Playacar, es una muy buena opción.

The Reef is an eco hotel which means to me less luxury than others because they are trying to use more sustainable practices- and while I appreciate that, there is a trade off. The staff was friendly, but they are very pushy about the vacation club presentation. While the hotel was overall clean they did not change the sheets while we were there- a week long stay. The mattresses are EXTREMELY firm and the pillows thin so lack support, very uncomfortable in our opinion. Also the walls/floors lack sound proofing and we could hear other guests at all times- and they were not being excessively loud. The food was not good, we tried the buffet (which buffets are never great anywhere in my opinion), and both the Mexican and Italian restaurants and all were for lack of a better or more eloquent word, gross. We ate most several times at the snack shack which was ok and used Uber Eats to have local food delivered- which was a big unexpected expense for what I thought would be all-inclusive. The pools are nice though they got pretty dirty later in the day… which partly is normal with nature all around. The beach is great, the Sargassum only kept us out of the ocean 2 of the 6 days we were there, they really try to keep it as under control as possible. The animals and plants on the property were a highlight! Overall we managed to make the best of our trip, but I’ll be looking for different accommodations next time I visit Mexico.

I really enjoyed the food and catering offered by this resort!

Easy check-in.. up charged even though I was not supposed to be.. but they ended up giving me credit on my bill… it’s not offered any room upgrade until I complained, even though I was supposed to be… even though I booked a premium package they still wanted to charge me for every little thing.. like my friend who needed to wait there for an hour for us to leave to go out they wanted me to pay for a full day pass for that…food was average …Mexican restaurant was not good .. bartenders were great …jacuzzi would not turn on…

As someone who has gone twice to the resort back to back(2025-2026) Resort was amazing as always good is great customer service is amazing Down side I just came back June 14th 2026 and they are remodeling views and pools look like they need to be touched up (has a bit of mold and missing tiles within the pool on the side and bottom. Lastly they have this promo where you can experience another of there resorts which is cool but in reality there’s a catch (which is okay ) You have to listen to a 90min sales pitch I was okay with all of it since they give you 65$ to spend at the hotel and free pass for another resort all day. Downside in my experience we told the seller we weren’t hungry and yet he took us to eat to wait for him because he was hungry, (since we were under the 90min timer we had no choice ) the worst part is that even though we told seller we are not interested they got super upset and fuzzy even his boss gave the worst attitude honestly ruin the mood and didn’t want to experience this new resort and wasted part of my day

La pasamos muy a gusto! Todos muy atentos y amables. El lugar bien cuidado y limpio.

We had overall a good stay. I just got upset when I tried to book one of the restaurants w/ better food for the evening and the staff said that all of them were already full, which is def not true, the hotel wasn't packed and the other night we went we were the only tabled served. They could do a better job with the drinks as well, they're terrible. There are not drinks like apperol, moscow mule, fitzgerald, bloody mary, only soda + alcohool or alcohool and some very sweet syrup. Could only drink beer. BUTTT overall, a good stay, right at the beach, confortable and near the Quinta Avenida.

I've stayed at six different all-inclusive resorts, this was unfortunately my least favorite. The resort seemed understaffed, especially at the buffet, where we often waited 10 minutes or more just to receive drinks. While the staff worked long hours and appeared overwhelmed, the service experience was inconsistent, and some bartenders seemed frustrated when taking drink orders. The hotel would benefit from hiring more staff. The entertainment was very repetitive, consisting mainly of beach volleyball, pool volleyball, and similar activities each day. The entertainment team also lacked the energy and enthusiasm I've experienced at other resorts. The pools could have been maintained better. My son actually cut his toe while swimming, which was concerning. Dining options were limited, with the buffet being the primary choice during the day. There were two additional restaurants, but they were only available by reservation in the evenings. One highlight was the late-night taco stand, which we really enjoyed. On the positive side, the resort was small and never felt crowded. Because tourism was low due to the sargassum, we often had the pool almost entirely to ourselves during our seven-night stay. The resort did not meet the expectations we had based on our experiences at other all-inclusive properties.

El personal del bar de la alberca muy muy atentos! Agradables personas Las comidas del buffet moderadamente bien pero el café fue malísimo. Prácticamente agua.

Landscape

Property was cozy , clean and nice. I also enjoyed the evening entertainment a lot. The only thing that I wish was better is the food quality. The quality of Mexican food I get here in the US is way better than the food served at the resort. However, cleanliness of the facility and staff courtesy were more important to me I am not alcohol drinker. I wish there was a way to make up for people like me - better food quality and nominal fee for being served alcohol maybe? Thanks

We enjoyed our stay

Excellent 100 %

Everything was great besides the food. They need more Mexican authentic food. I’d rather the food a solid 3/10:((. Loved the staff and the drinks were amazing. Alermo was the best bartender ever hands down.

Very nice hotel. Friendly staff and the whole area was clean. Saw a lot of employees cleaning and doing maintenance to keep the hotel in excellent conditions. Pool was very clean as well and the main restaurant “Chula Vista” offered a different menu everyday. I would just say that a few improvements are needed in the seasoning of food to make it more delicious but presentation is amazing!

Las comidas han bajado mucho de calidad

Need to do better with ensuring visitors have reservations for the Dinner, but overall very good experience

Upon entering the resort we were welcomed with champagne and helpful staff that assisted with our luggage. My husband and I enjoyed our honeymoon and appreciated our getaway at such a beautiful location within steps away from the beach. Resort has lots of amenities and a great a variety of food and drinks. Highly recommended!

El personal de recepción y bellboys es exelente, las habitaciones son muy cómodas, pero el servicio de meseros es escaso, las piscinas están demasiado sucias jamás nos metimos!