What do past guests say about The Reef Playacar Beach Resort & Spa?

The Reef Playacar Beach Resort & Spa is well-known for its 清潔度, 房間舒適度, 服務與設施, as reviewed by verified Traveloka guests.

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The Reef Playacar Beach Resort & Spa

Name: The Reef Playacar Beach Resort & Spa
Address: Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Solidaridad, Estado de Quintana Roo, Mexico, 77710, Ave. Xaman-Ha, Estado de Quintana Roo, 77710, Mexico
Rating: 8.2

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8.2

/10

非常好

1,001个评论

客人对住宿的评价

Benjamin

10.0

/ 10

Love this place and the boutique-like setting. Everything is close, food is delicious, pools are great.

why

10.0

/ 10

As someone who has gone twice to the resort back to back(2025-2026) Resort was amazing as always good is great customer service is amazing Down side I just came back June 14th 2026 and they are remodeling views and pools look like they need to be touched up (has a bit of mold and missing tiles within the pool on the side and bottom. Lastly they have this promo where you can experience another of there resorts which is cool but in reality there’s a catch (which is okay ) You have to listen to a 90min sales pitch I was okay with all of it since they give you 65$ to spend at the hotel and free pass for another resort all day. Downside in my experience we told the seller we weren’t hungry and yet he took us to eat to wait for him because he was hungry, (since we were under the 90min timer we had no choice ) the worst part is that even though we told seller we are not interested they got super upset and fuzzy even his boss gave the worst attitude honestly ruin the mood and didn’t want to experience this new resort and wasted part of my day

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Marisol

10.0

/ 10

La pasamos muy a gusto! Todos muy atentos y amables. El lugar bien cuidado y limpio.

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在該地區

查看地圖

Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Solidaridad, Estado de Quintana Roo, Mexico, 77710

主要設施

游泳池

餐厅

24 小时前台

WiFi

Staying at The Reef Playacar Beach Resort & Spa is a good choice when you are visiting Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

The Reef Playacar Beach Resort & Spa周圍有什麼

Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Solidaridad, Estado de Quintana Roo, Mexico, 77710

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外觀 2 The Reef Playacar Beach Resort & Spa

了解更多關於The Reef Playacar Beach Resort & Spa

Location
Staying at The Reef Playacar Beach Resort & Spa is a good choice when you are visiting Solidaridad.

About The Reef Playacar Beach Resort & Spa

From business event to corporate gathering, The Reef Playacar Beach Resort & Spa provides complete services and facilities that you and your colleagues need.

This resort is an ideal choice for you, novice to professional golfers.

Have fun with various entertaining facilities for you and the whole family at The Reef Playacar Beach Resort & Spa, a wonderful accommodation for your family holiday.

Spa treatment is one of the main features of the resort. Pamper yourself with the relaxing treatment that rejuvenates you.

Not only located within easy reach of various places of interests for your adventure, but staying at The Reef Playacar Beach Resort & Spa will also give you a pleasant stay.

The resort’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

The Reef Playacar Beach Resort & Spa is a resort with great comfort and excellent service according to most resort's guests.

With all facilities offered, The Reef Playacar Beach Resort & Spa is the right place to stay.

The Reef Playacar Beach Resort & Spa所有設施

酒吧、咖啡廳與交誼廳

泳池

娛樂設施

健身中心

多功能廳

適合家庭的設施

兒童俱樂部
兒童泳池

兒童和寵物

兒童設施

食物和飲料

池畔酒吧
素食餐
小吃店

要做的事情

室外游泳池
電視休息室
花園
海灘毛巾
私人海灘
沙灘傘
溫泉
碼頭
海灘日光躺椅
泳池日光躺椅

連接性

免費 WiFi

一般的

宴會
陽台
吸煙區
停車處

公共設施

咖啡廳
保險箱

飯店服務

多語言服務人員
婚禮服務
行李寄存
行李員
24 小時前台接待
服務台
洗衣服務

商務設施

商務設施
會議室
電腦工作站

附近設施

美髮沙龍
自動櫃員機/銀行服務
禮品店
商店

體育和娛樂

健身中心
釣魚
網球場
沙灘排球
帆船
潛水
浮潛
衝浪
排球
檯球

The Reef Playacar Beach Resort & Spa住宿政策及一般資訊

重要提示

Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
No pets and no service animals are allowed at this property.

入住/退房時間

入住：

從 15:00

退房

前 12:00

Service Animals Not Allowed

Ecostars, Professional property host/manager, No cribs (infant beds) available, Onsite COVID-19 testing (PCR) is available, By ocean, Onsite COVID-19 testing (Antigen) is available, Essential workers only - NO, No elevators

一般資訊

熱門設施	游泳池, 餐厅, 24 小时前台, WiFi
入住/退房時間	从 15:00 - 到 12:00
The Reef Playacar Beach Resort & Spa的可用房間	198
在The Reef Playacar Beach Resort & Spa的樓層數	3
另一設施在The Reef Playacar Beach Resort & Spa	兒童俱樂部, 兒童泳池, 兒童設施, 池畔酒吧, 素食餐

The Reef Playacar Beach Resort & Spa常見問題

在The Reef Playacar Beach Resort & Spa有哪些可用設施？

這裡有頂級設施The Reef Playacar Beach Resort & Spa例如游泳池, 餐厅, 24 小时前台, WiFi .（有些可能需要額外收費）

正常入住和退房時間是The Reef Playacar Beach Resort & Spa？

在The Reef Playacar Beach Resort & Spa的標準入住時間從從 15:00開始最晚退房時間為前 12:00

What is the star rating of The Reef Playacar Beach Resort & Spa?

The Reef Playacar Beach Resort & Spa is a 3.5-star hotel.

How many floors does The Reef Playacar Beach Resort & Spa have?

The Reef Playacar Beach Resort & Spa has 3 floors.

How many rooms are available at The Reef Playacar Beach Resort & Spa?

The Reef Playacar Beach Resort & Spa has 198 rooms in total.

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整體評分與評論 The Reef Playacar Beach Resort & Spa

其他來源 (1,001)

8.2

非常好

來自 1,001 則評論

清潔度

9.0

房間舒適度

8.6

服務與設施

8.4

排序方式

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旅行者評論 The Reef Playacar Beach Resort & Spa

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精選評論

Benjamin

與兒童同行

10.0

/10

13 幾週前評論

Expedia Group verified review

Love this place and the boutique-like setting. Everything is close, food is delicious, pools are great.

Guillermo

10.0

/10

13 幾週前評論

Expedia Group verified review

The Reef Playacar, es una muy buena opción.

Ashley Elizabeth Anast

與兒童同行

6.0

/10

13 幾週前評論

Expedia Group verified review

The Reef is an eco hotel which means to me less luxury than others because they are trying to use more sustainable practices- and while I appreciate that, there is a trade off. The staff was friendly, but they are very pushy about the vacation club presentation. While the hotel was overall clean they did not change the sheets while we were there- a week long stay. The mattresses are EXTREMELY firm and the pillows thin so lack support, very uncomfortable in our opinion. Also the walls/floors lack sound proofing and we could hear other guests at all times- and they were not being excessively loud. The food was not good, we tried the buffet (which buffets are never great anywhere in my opinion), and both the Mexican and Italian restaurants and all were for lack of a better or more eloquent word, gross. We ate most several times at the snack shack which was ok and used Uber Eats to have local food delivered- which was a big unexpected expense for what I thought would be all-inclusive. The pools are nice though they got pretty dirty later in the day… which partly is normal with nature all around. The beach is great, the Sargassum only kept us out of the ocean 2 of the 6 days we were there, they really try to keep it as under control as possible. The animals and plants on the property were a highlight! Overall we managed to make the best of our trip, but I’ll be looking for different accommodations next time I visit Mexico.

Kevinrajah

與朋友同行

8.0

/10

15 幾週前評論

Expedia Group verified review

I really enjoyed the food and catering offered by this resort!

Stewart

與親友同行與朋友同行

8.0

/10

16 幾週前評論

Hotels.com verified review

Easy check-in.. up charged even though I was not supposed to be.. but they ended up giving me credit on my bill… it’s not offered any room upgrade until I complained, even though I was supposed to be… even though I booked a premium package they still wanted to charge me for every little thing.. like my friend who needed to wait there for an hour for us to leave to go out they wanted me to pay for a full day pass for that…food was average …Mexican restaurant was not good .. bartenders were great …jacuzzi would not turn on…

why

與伴侶同行

10.0

/10

16 幾週前評論

Expedia Group verified review

Marisol

與兒童同行

10.0

/10

16 幾週前評論

Expedia Group verified review

La pasamos muy a gusto! Todos muy atentos y amables. El lugar bien cuidado y limpio.

Isabela

與親友同行家庭

10.0

/10

16 幾週前評論

Hotels.com verified review

We had overall a good stay. I just got upset when I tried to book one of the restaurants w/ better food for the evening and the staff said that all of them were already full, which is def not true, the hotel wasn't packed and the other night we went we were the only tabled served. They could do a better job with the drinks as well, they're terrible. There are not drinks like apperol, moscow mule, fitzgerald, bloody mary, only soda + alcohool or alcohool and some very sweet syrup. Could only drink beer. BUTTT overall, a good stay, right at the beach, confortable and near the Quinta Avenida.

Diana Lucero

與兒童同行

6.0

/10

16 幾週前評論

Expedia Group verified review

I've stayed at six different all-inclusive resorts, this was unfortunately my least favorite. The resort seemed understaffed, especially at the buffet, where we often waited 10 minutes or more just to receive drinks. While the staff worked long hours and appeared overwhelmed, the service experience was inconsistent, and some bartenders seemed frustrated when taking drink orders. The hotel would benefit from hiring more staff. The entertainment was very repetitive, consisting mainly of beach volleyball, pool volleyball, and similar activities each day. The entertainment team also lacked the energy and enthusiasm I've experienced at other resorts. The pools could have been maintained better. My son actually cut his toe while swimming, which was concerning. Dining options were limited, with the buffet being the primary choice during the day. There were two additional restaurants, but they were only available by reservation in the evenings. One highlight was the late-night taco stand, which we really enjoyed. On the positive side, the resort was small and never felt crowded. Because tourism was low due to the sargassum, we often had the pool almost entirely to ourselves during our seven-night stay. The resort did not meet the expectations we had based on our experiences at other all-inclusive properties.

Oscar

與伴侶同行

10.0

/10

16 幾週前評論

Expedia Group verified review

El personal del bar de la alberca muy muy atentos! Agradables personas Las comidas del buffet moderadamente bien pero el café fue malísimo. Prácticamente agua.

meredith

與兒童同行

4.0

/10

17 幾週前評論

Expedia Group verified review

Landscape

Roba

家庭

8.0

/10

17 幾週前評論

Expedia Group verified review

Property was cozy , clean and nice. I also enjoyed the evening entertainment a lot. The only thing that I wish was better is the food quality. The quality of Mexican food I get here in the US is way better than the food served at the resort. However, cleanliness of the facility and staff courtesy were more important to me I am not alcohol drinker. I wish there was a way to make up for people like me - better food quality and nominal fee for being served alcohol maybe? Thanks

Brady

與伴侶同行

8.0

/10

17 幾週前評論

Expedia Group verified review

We enjoyed our stay

Sandra

與朋友同行

10.0

/10

18 幾週前評論

Expedia Group verified review

Excellent 100 %

Daisha

與兒童同行

10.0

/10

18 幾週前評論

Expedia Group verified review

Everything was great besides the food. They need more Mexican authentic food. I’d rather the food a solid 3/10:((. Loved the staff and the drinks were amazing. Alermo was the best bartender ever hands down.

Araceli

與兒童同行

10.0

/10

18 幾週前評論

Expedia Group verified review

Very nice hotel. Friendly staff and the whole area was clean. Saw a lot of employees cleaning and doing maintenance to keep the hotel in excellent conditions. Pool was very clean as well and the main restaurant “Chula Vista” offered a different menu everyday. I would just say that a few improvements are needed in the seasoning of food to make it more delicious but presentation is amazing!

MARCO

與伴侶同行

6.0

/10

18 幾週前評論

Expedia Group verified review

Las comidas han bajado mucho de calidad

Hasahn

與兒童同行

10.0

/10

18 幾週前評論

Expedia Group verified review

Need to do better with ensuring visitors have reservations for the Dinner, but overall very good experience

Vanessa

與伴侶同行

10.0

/10

20 幾週前評論

Expedia Group verified review

Upon entering the resort we were welcomed with champagne and helpful staff that assisted with our luggage. My husband and I enjoyed our honeymoon and appreciated our getaway at such a beautiful location within steps away from the beach. Resort has lots of amenities and a great a variety of food and drinks. Highly recommended!

Montserrat

與親友同行家庭

4.0

/10

20 幾週前評論

Hotels.com verified review

El personal de recepción y bellboys es exelente, las habitaciones son muy cómodas, pero el servicio de meseros es escaso, las piscinas están demasiado sucias jamás nos metimos!

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