Lake Emerald is so beautiful that we will visit again. Guest may note cars must be parked at their remote parking lot and get the shuttle to the front desk

Our stay was wonderful. Very relaxing and a beautiful location. My only concern was with the room. For the amount we paid, I would assume the room would be a bit cleaner and updated compared to the photos online. Our bathroom floor was rather dirty and our bath tub had a few large chips taken out of it. My husband who is quite tall couldn’t even stand under the shower head. BUT this did not affect our stay and we still enjoyed our time here and will definitely return.

Gorgeous surroundings. Room had a few issues though: Toilet was unmoored from floor so it rocked. Hot water faucet appeared to leak. Tub to tiled wall interface needed some fresh caulking. Otherwise the room was great.

Spectacular views of Emerald Lake and top notch service! ( we especially liked Ryker who was personable and quick to deliver us ( and too many pieces of luggage) to and from our cabin. The property grounds are well manicured and the rooms are clean.

This was an amazing way to disconnect from technology

Scenery, staff, clean

Loved it

1000 of people from tour buses throughout resort all day.

Completely beautiful and relaxing!

Setting is unbeatable... just beautiful. Rooms are nice (albeit slightly dated). Staff was outstanding all around. My only negative(aside from the exhorbitant price) was the shuttle system to the parking lot...I understand the need for that, and applaud the staff for their efficiency in management of the system, but it's still a hassle.

I did’t like its parking was far away from the suites and you needed to take a shuttle every time you wanted to access your car.

Het is zalig om hier te verblijven als de massa nog niet is aangekomen of al vertrokken is.Prachtige locatie! Voor de kamers moet je het niet doen want die zijn echt aan een make-over toe. Lounge is lekker eten maar service is povertjes. Veel te lang wachten … Toch enorm genoten van de omgeving

Although the parking is offsite, the hotel makes it very easy for you and the staff is amazing.

Paying for the view not the condition of the room. It’s a beautiful resort in the most beautiful setting. The rooms are old and need an upgrade. Bed was very comfortable. No AC. Wording the room type as Lake view is subjective because the trees are really starting to block the lake view. Room smelled like smoke from the fireplace.

Gorgeous views. Wonderful staff

So inconvenient to load of unload luggage’s! No parking at all, need to park rural and get shuttle to take you in and out ALWAYS!

Duur hotel voor hetgeen aangeboden wordt. Geen wifi op de kamer, geen ontbijt inbegrepen.

Hot tub, dining options and trails around the lake were all wonderful

Beautiful views. Staff were very helpful and seem happy to be there. Room was a bit dated and not as clean as we would have expected. Celantro restaurant was a great spot for lunch with friendly staff.

The location is stunning, surrounded by nature, a little corner of paradise. However, I was disappointed by the reception staff—rude and dismissive, especially upon our arrival—and even more by the condition of the room. The room wasn't clean, it smelled of damp clothes and mold, there were spider webs everywhere on the ceiling between the bathroom and the bed, and (even though they knew there would be two of us sharing the room) there was only one amenity kit for one of us, which we had to share... I'm very disappointed; it's definitely not worth the expense for just one night.