I would rate my stay a 6/10.
The hotel itself was clean and comfortable, but the overall guest experience fell short because of the customer service and the breakfast.
The staff were polite, but they weren't particularly warm or welcoming. First impressions matter, and while the front desk employee who came to fix my TV was able to resolve the issue quickly, he wasn't very personable. A friendly conversation and a welcoming attitude go a long way and reflect positively on your establishment.
My biggest disappointment was the included breakfast. As someone with celiac disease, I was surprised that there were no safe gluten-free options available. In 2026, many hotels offer at least one gluten-free choice, but everything on the buffet was subject to cross-contamination. One of the breakfast servers was very kind and genuinely tried to help, but there simply wasn't anything that was safe for me to eat, and no separate preparation was offered. As a result, a breakfast that was included in the cost of my room had no value to me.
I would encourage the hotel to train staff so they understand common food allergies and celiac disease and can confidently answer guests' questions about what is safe to eat. Even offering a few individually packaged gluten-free items or preparing food separately would make a significant difference for guests with dietary restrictions.
Overall, the hotel has potential, but improving customer service and making the breakfast more inclusive would be nice.