Me and my family stayed here for the weekend, ill start with the Negatives the ground floor toilets has you enter were not acceptable there was never any toilet paper or soap and a dirty nappy was left in the middle of the floor which i understand is not the hotels fault but the disgusting person who left it there but when the reception staff were informed they said they couldint do anything about it at that time and the nappy was still there later that day which just means there is no regular cleaner or inspection of the toilets. On first appearances the hotel didnt really impress me its shabby looking and there is bird poo on all the windows which is quite sickening when your eating breakfast in the dining room, all the wndows could do with a good clean. These were my only nagative points has i was pleasently supprised just how much i enjoyed my stay here, the staff are pleasent, the hotel was nicer on the inside, our quadruple room was basic and nice with tea making facilities, t.v, wardrobe, the room was clean and the bed was the most comfortable bed i have ever slept in. The entertainment that night was good also with 2 singers and then a giggle at the karaoke, i stayed up way past my bedtime for it lol. The dining room was a nice size, i liked the buffet breakfast and the food was good. Overall despite my nagatives i would stay in this hotel again.

Really clean, good facilities, comfortable and quiet.

Was good

Food terrible asked for quiet room put right above the kids entertainment on the pier noisey all day

Good location

Worst i ever found, blocked my door next day because they forgot to take from me the deposit for the pet and to be refunded after check out, i didn't receive my money back,Expedia site they do nothing, the only nice things its where it is the hotel,nice view...nothing else,very expensive for the condition, dirty on the windows,small of bleach and a lot of hear on the floor,toilet small in the morning....disappointed for the money i paid for 2 nights its not worth

Staff excellent. Food was ok. Room brilliant sea view. Windows outside need cleaning. Good overall for the price paid.

Nice hotel and location but staff need training and need to welcome in good manner as they need to know the hospitality and warm welcome and explain all the facilities such as breakfast timing ,breakfast area ,check out time ,prices of breakfast internet facilities and how to connect and also surrounding and many more which makes the guest more satisfied and happy for the services as people pay for services and wanted to feel that they are in such environment where they enjoy and get relax and enjoy the holidays and stay .

Rooms very dated with paper peeling of the walls. Food terrible and really overpriced.

Hotel looking tired, room reminded me of SLAM room - basic/grim.

Check in was ok - despite conflicting information on the Hotels.com website. The room had a view of the sea, but also had a hole in the wall. There was no plug in the wash basin. When this was reported, a plug was provided - but it was too small and we had to McGuiver a solution. There was only one bedside table, no power outlets close to the bed, no extra blankets in case the room was cold, and the window didn’t close properly. We stayed for four nights and there was no housekeeping (clean sheets, towels etc) during our stay. No toilet brush… Although it appears improvements have been made to the property, I’m sure there are better places available for a lower price. The property did not respond to various enquiries made through the Hotels.com app, and there helpline number was a premium rate number.

Booked a short stay with our young granddaughter,reckon that we chose the right place. Almost everything on your doorstep in a lovely place like Llandudno.

I will never stay here again

Overall it was a good experience but in the morning when we are about to take a shower, there is no any toiletries.

Location was perfect but rooms were terrible walls wafer thin you could hear neighbours both sides and above, the floor boards creaked so loud in all rooms by us, a few times when we were in bed we thought people had entered our room due to thin wall's.Had a family room with grandson it was so small you had to walk sideways to get to the dirty french windows that was falling apart, balcony was dismal. Worse hotel weve ever stayed in in over 30years. Blonde haired receptionist was cocky and unhelpful, asked for milk, teabags, toilet roll and towels to be taken to room, she started laying them out on counter! We had a 4 night stay. Best advice i can give is give it a wide berth.

We needed a last-minute hotel for one night at a reasonable price and this was by far the cheapest. I was aware of its reputation and was very wary. But check-in was very quick and the room was ok. The bathroom has been refurbished so it wasn't too bad although the finish and attention to detail was awful. I was pleasantly surprised to find a panel not curtain for the shower. Room was small but includes an iron and kettle with plenty of tea, coffee and biscuits. There are plenty of plugs. Of course, by far the best feature is the hotel's location right next to the pier with amazing views across the bay. If the price were right, I would definitely stay again.

We didn't eat there, the beds and pillows were hard and they said they didn't have any bath towels.

Arrived, someone was sleeping in the room. The lady at the front was helpful I feel sorry for her.

Situation was perfect for amenities

The hotel was ok apart from the beds being very uncomfortable to sleep in. The mattress was very hard and very uncomfortable.