A very helpful and nice staff at the reception.

預訂之前說了不要安排走廊尾的房間。結果還是給了我一個在死角的房間。房間內只有兩個窗，兩個也不能正常開關。窗外是一個滿佈積水及青苔的天台。入住第一天，也發現房間地上有一大隻死去昆蟲的屍體，到我走的時間持續四天屍體還在。

環境美麗，餐廳，早餐好味，房間清潔，酒店獨有的沐浴露和闛膚液非常合適，味道好香。 員工主動有訂房優惠，房間對大學境，好正

The hotel has very nice view and environment, staff are friendly but the sheet in the room was not very clean. Overall good experience..

Fabulous hotel in Lancaster

整體很好，員工服務態度也非常好。 地方有點不太方面因在學校區，火車站到酒店一般要坐的士，幸好路程不太遠車費也只是十英鎊。 酒店最不好的是如果冬天入住 ，洗澡水溫教難調較，洗手盆是花開兩個水龍頭分別出冷水和熱水，一是太熱一是太冷。其他都是很不錯很有英式的渡假屋情懷，特別欣賞大堂的大火爐，真正木頭燒的

酒店位於大學範圍內,到down town 有數條巴士線可直達，酒店附近沒有食肆，在酒店住宿可以享受周邊的寧靜，非常舒適！

Amazing hotel!

Will come and stay again

An exceptional experience! My family likes this hotel very much!

The suite is really spacious and cozy. So is the bathroom. Near access to the campus. I would definitely recommend this hotel.

If destination of your trip is Lancaster University, then it is the most convenience hotel to be recommended because it is located within the University premises. Outlook and nearby environment is quite good and quiet, breaskfast is also OK but price of the room is not cheap which is the only critical issue.

Excellent stay at a warm and friendly luxery hotel, thank you!

Bathroom dooe dirty. Doorframe in bathroom by bath rotten.

Staff were excellent, room and hotel in general a little bit dated but undergoing modernisation, nice breakfast, nice little spa set up. Would stay again.

Staff were incredible, bar was amazing, food amazing. Free upgraded room was really something!

All staff throughout the hotel were welcoming and helpful. Leisure facilities are lovely, rooms spacious, comfy and clean. We had a lovely steak meal in the hotel

Stayed at this hotel as en route to Scotland and dog friendly. Staff were friendly and helpful. The added bonus was access to pool and spa facilities which you don’t often get when travelling with a pet. Good food also.

Was over for a football match and decided to stay an extra night on the way back to the boat. Great hotel, staff were very friendly and very helpful. Food in the restaurant was great and service was top notch

Prompt service with very friendly staff!