Great hotel with friendly and helpful staff. Rooms are a good size and have air conditioning. If you’re staying here, it’s best to come out of the main door by reception and walk to Government Street to go downtown rather than going down Douglas. Sports bar onsite and complementary tea and fruit offered for breakfast. Would definitely stay here again!

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Hotel is situated in a great position, not too far from the centre. Clean and comfy

I liked the property for location and convenience. What I didn't like was the lack of a fan in the room ,and continued request for more towels. We came with 4 people which we paid for, yet only 2 or 3 towels everytime

Very clean nice quiet room with convenient amenities. We loved our stay!

Having to walk to the hotel at night from the off site parking areas was extremely concerning as a single female. The homeless would banter rude and offensive comments to me. The Hotel was lovely but they need to set up a Valet Service to and from the parking areas so their guests do not have to endure this

Great service

This hotel is close to my office.

The hotel is very clean, and we loved that we could walk everywhere.

Great area

First time. Nice room and bedding. Bath towels were worn out. Otherwise everything was great. I liked having Palm bar right there. After hours area is very urban…

Very hospitable staff. Location was awesome to shop and walk to the inner harbour and China Town.

Room was not made up until 4:30 pm on the first day. Comments about lack of staff which a guest does not want to hear.

The building, the facilities, and the rooms were all very nice. The staff are very friendly and welcoming. However, there are many street-people in the area on the nearby streets and at night it was a constant party and loud noise outside of our window at the corner of Douglas and Pandora until after 3am. As well the crosswalk signals continually chirp away through all hours of the night like an alarm clock. It is hard to overcome the inconvenience of the noise factor. The hotel even puts foam ear plugs in the drawer of the bedside table for your use. So, while the hotel does everything they can to make your stay enjoyable, the local environment greatly detracts from the experience.

Comfortable room and beds. Staff was very helpful. View was non existent….. actually looking into another room..

Very friendly helpful front desk.

Comfortable, clean and a great area.

A one cup coffee maker would be great, not everyone likes espresso. Overall the room was comfortable and clean but certainly not worth the rate charged.

Very accessible to downtown.

Genuinely everything about the experience was great and I loved coming here but Arlene small older lady who works at the front desk was extremely rude and dismissive during check out and it was clear she was not having a good day.. everyone else was wonderful. It’s highly unnecessary to farewell someone with such a demeanor.