Convenient, efficient service and very clean

Overpriced, and badly managed. Steam room stinks of mold, food is inedible, air con barely works, and there are never enough sunbeds. Staff are slow, unhelpful, and ignore complaints. Gym has no water, towels, or cleaning supplies. On 10-08-25 they even threw a private pool party for straight outsiders, forcing paying guests out — totally unacceptable for a gay hotel. Everything is an extra charge, not even a free coffee. The only good thing? The cleaning staff. Do yourself a favour and stay anywhere else.

Great week

Poolside entertainment great fun. Breakfast and lunch menu good value. The barmen hard working and always friendly. The new massage therapist is fantastic. Not the normal hotel massage guy. Real deal therapist. Booked more than once

Not the best facility but still okay. Close to main attractions, walkable and easy access.

Relaxed and not far to facilities around the resort

The hotel is pretty old and expensive for what you get. The pool closes at 7 pm even during summer when weather is pretty hot. You are charged for everything even cofee at your room. No ambiance or activities during evenings.

Nice and very welcoming staff, nice and comfortable hotel for a 3* hotel. the next vacation is already booked.

The details are looking tired like doors in kitchens and lifts etc. Also felt like the mini bar offering was too much occupying half the fridge and on the table also. A great hotel in general cannot fault the cleaners. They was fast at cleans and to a massively high standard changing anything without question that was remotely used in any way.

Good location, comfy rooms, nice pool area. Could do with a new wallpaper to brighten the rooms and few extra plugs sickets/new fixtures.

Todo bien. Quiero hacer una mención especial al servicio excepcional que he recibido por parte de Kevin y Mari Carmen. Sin dudas volveré

Hotel necessita di una gran bella ristrutturazione!! Le camere hanno carta da parati vecchia, infissi logori, bagno vecchio. Colazione di medio-basso livello. Unici punti di alto livello: tutto il team alla reception (superbo), e lo staff delle pulizie!!! Bravo anche il deejay per l'intrattenimento!!

Excellent location!

Ottima posizione, vicino praticamente a tutto, bella piscina, ricevimento molto gentili e professionali, l’unico è lo stabile un po’ datato.

Nice, fun and friendly place

El hotel está bien. Es entretenido y está bien situado. El personal es extremadamente amable. Alex fue adorable. No obstante el hotel necesita un lavado de cara. Sigue estando prácticamente igual que hace algunos años.

Personal spricht nur Englisch uns spanisch, gibt sich keine Mühe auf andere Sprache, Arroganz hoch 6 ! Putzpersonal morgens schon sehr laut. Zimmer extrem hellhörig, mann hört von Zimmer nachbar alles, schon das husten und furzen!!!

Overall a pleasant experience but they try to add so many extra charges that seem unnecessary. Water is 4 euros per bottle and using the safe in the room is 3 euros per night. I’ve stayed in many hotels and I have never been to a hotel that charges for these. Everything else is great. Very nice atmosphere and beautiful pool/terrace. Location is great, near Yumbo centre.

This was the second time that I have stayed at this property. It has a wonderful location; 5-8 minute walk to the Yumbo Centre. The pool is fantastic. Housekeeping let me sleep in every day, and were very helpful when I needed extra amenities. The front desk staff was always friendly and able to help answer any questions. I will definitely stay here again!

Regular visitors to Axel Maspalomas, and every year it’s as good as we remember! Brilliant staff at reception, the pool bar, and the cleaners. Always an absolute pleasure to visit. As ever well done Axel Team! We will be back soon.