在我退房时没有口头通知我的情况下重复收取住房费用（住一晚收了两晚费用），且至今未退还给我，也没有任何解释

酒店范围较大，有两个大泳池，服务员很有礼貌，每样都很好，唯一缺点系淋浴旁边的玻璃漏水，每次沐浴后都一滩水在地上，希望能改善。

When we check in the personel do not seem to know whagt is happening, the process takes too long, they cannot find the reservations. This is just the checking process in a hotel, we are not trying to enter NASA here, this should be a much simpler process

Ambiente familiar. Requiere mejor orden durante el servicio de cine. Renovar vasos descartables en gimnasio.

Luxe hotel, grote schone kamers en prima ontbijt. Vriendelijk personeel. Op loopafstand (via het strand) van alle restaurants. Perfect hotel.

Podría estar mejor, más limpia, el paso a la orilla del mar. La atención es esmerada.

Muy agradable estadía. La zona de niños está debidamente separada de la piscina principal por lo que los espacios se disfrutan correctamente. El personal siempre fue muy cordial y dispuesto a atender los requerimientos.

Piscina externa climatizada, música en vivo sábado y desayuno. Excelente.

I like

Lovely resort hotel with an excellent restaurant and nice pools. Bring your own aloe as we were desperate and ended up paying nearly US$30 for a small bottle at the spa. (Ridiculous prices)

Todo bien pero creo que un poco sobrevalorado, en general lo recomiendo

The place was great. The staff was amazing, very friendly.

My experience at the restaurant during breakfast was disappointing because the hostess or manager did not give us a warm welcome. She didn’t even greet us and seemed very unfriendly. The rest of the staff was very kind and attentive. I don’t remember her name, but someone without hospitality experience should not be in that position, especially at a hotel of that level.

Great

.

The beach has trash on it. Don’t walk barefoot. It looks like they try to keep it clean though. The building out on the pier smells awful and is not in use. Maybe because of all the bird poop? The pools were very nice and the food for breakfast and dinner were excellent, This is Peru. Time moves more slowly. Don’t be in a rush for service. The dog on site is very friendly, but can get aggressive if you stop petting.

Todos muy amables

Buen spa, habitación siempre limpia y el gimnasio cómodo

It was really good ; although i think for the price , it should include algo lunch , because another 5 stars hotels include that and are as good as Aranwa or better

Beautiful resort! Nice rooms, pool, etc