The staff is quite friendly. The hotel itself is very nice and quite close to Sunway Carnival Mall, just about 5 minutes walking distance. The room and the furniture are quite old, but they are clean. Overall, it's not bad.

Staff very helpfull & friendly

Good location clean hotel friendly staff.

Central location comfort bed clean environment.

3 Malam di Ered atau Ernes ok. Cum bil info psl lipas kecik-kecik banyak sangat. No action taken.

Saya tempahan family room tapi bagi bilik yang tak sama dengan hotel yang sebebar😡

This hotel has a good location, but their service was not a good. Room a little bit small. A girl at reception counter has very bad service and very arrogant and not helpful. Very disappointed service. Hope they can improve on that next time.

Persekitaran selesa..first time check in..harga terlebih berbaloi..cma kurg satu jer..xder heater mandi..sejuk jgk ler bila mandi time pg..sekian.

My relatives stay for 3 nights. But the stay is horrible experience. The bathroom tempered glass suddenly cracked and exploded by itself, glass chipping flied all over, injured till whole body bleeding. My relatives have to get treatment by own and back hotel by own, even hotel manager refuse to discuss further or pay for compensation, never plan to met up negotiate, irresponsible! Their excuse is this is budget hotel, not capable to compensate. Ridiculous!! If a person buy a food product, even cheap and being intoxicated, I believe compensation is a must, furthermore this incident injured whole body. Thus, this hotel is not safe to stay as never protect their own guest. Please think twice before stay as it is at your own risk, life in your own hands.

Good place to stay. Highly recommended

Room very spacios. Comfortable. Have many restaurant.

The room is big but a little bit old, the floor inside the room is a bit sticky maybe that's why they provide slippers. Tony, the person who served me is like a robot with good script, I don't feel "warm" service from him. Don't even smile at all.

Terrible. They will call if you late check-in. I wonder they will release the room to new guest if I say I am not checked-in because full house on that night. Need RM100 of security deposit, even I am stay in 4 star hotel no need deposit. Full of warning in the room example 'If shower broken need to pay', 'if tower dirty with stain can't be clean need to pay' and etc. Roof leaking in the room. Can feel spring on bed. Lastly, they will warn you to check out before 12 noon.

Bilik yang luas dan selesa, bersih, ada penunjuk arah khiblat, bilik air yang bersih. Walaubagaimana pun penggunaan internet tidak berfungsi begitu juga dengan siaran TV. Mohon pihak hotel beri tumpuan kepada perkara tersebut. Please take action jangan baca msg ni tidak ada apa-apa tindakan diambil.

Should train well the front desk staff how to communicate politely with guest/customer. Staff in-charged at night shift on 22nd January 2019 need to improve her problem solving skill and customer service and the most important thing please don't wasting time to talk bad about customer at their back.

Ok..good in maintaining the room.

Layanan dan servis amat memuaskan. Terima kasih.

Hotel yang hanya cukup untuk tidur, dan dalam perjalanan bisnis cukup oke, namun jika pergi bersama keluarga hotel ini kurang cocok, lokasi strategis dekat mal, banyak makanan halal, namun untuk kamar mandi ada banyak peringatan denda dan ada beberapa yang rusak. Secara kebersihan hotel ini cukup oke.

sweet rooms and good safe friendly

Pihak pengurusan hotel sepatutnya menyediakan parking khusus untuk pelanggan. Luckily sunway carnivall mall dan restoran hanya di sekeliling hotel.