Borneo Beach Villas & Suites

探索 Borneo Beach Villas & Suites
8.4
非常好
來自 113 則評論
由旅行者提供於
清潔度

8.3

房間舒適度

8.7

餐點

8.2

地點

8.3

服務與設施

8.4

旅行者常提到 Borneo Beach Villas & Suites
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臥室 (5)
週邊環境 (4)
適合家庭入住 (4)
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房間空間 (4)
浴室 (3)
可訪問性 (2)
活動選擇 (2)
用餐氛圍 (2)
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旅行者評論 Borneo Beach Villas & Suites

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顧客評論
N***h
icon-閒暇
閒暇
icon-origin-TRAVELOKA
8.2
/10
3 幾週前評論
總的來說,這次住宿體驗很不錯,別墅寬敞,廚房基本設施齊全,景色迷人,主臥室的浴室也很大。孩子們特別喜歡泳池!不過,我希望入住時間能更有彈性一些,或是準時入住,因為別墅是自助入住。另外,晚上可能會有流浪狗在附近遊蕩,在我們想去海灘散步的時候會吠叫,請注意。
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L***m
icon-宅居度假
宅居度假
icon-origin-TRAVELOKA
5.0
/10
11 幾週前評論
糟糕透頂的短途旅行。度假村維護極差。泳池水是綠色的。房間設計陳舊不堪,而且非常髒。
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Accommodation's Reply
22 Apr 2026
感謝您寶貴的回饋。對於造成您的不便,我們深表歉意。這項服務遠未達到我們的標準,對於您入住期間泳池和客房的清潔狀況不佳,我們深感抱歉。我們感謝您對設施管理和維護的寶貴意見,並將立即向管理和營運團隊報告此事,以便他們進行緊急檢查並採取糾正措施。對於這次造成您短暫旅程的不便,我們深表歉意,並將根據您的寶貴回饋努力提供更優質的服務。
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L***a
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9.4
/10
28 幾週前評論
這次住宿體驗很棒,和家人一起住更棒。我一定會和家人再次入住。
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Accommodation's Reply
17 Jan 2026
感謝您的讚美!我們很高興您在我們度假村度過了愉快的時光,並且這裡是您和家人理想的度假之選。我們衷心感謝您再次光臨,並期待婆羅洲海灘別墅及套房再次迎接您的到來。
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W***n
icon-宅居度假
宅居度假
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6.4
/10
34 幾週前評論
At first its bit hard to find where is the reception (myb at least put a signage) After checked in i realised that the toilet is liking and flooding bit on the floor. I still stay positive and don’t want to ruin the moods, we just use floor mats to cover it. Then i use the sink and the water is not draining. We didn’t use the sink and the toilet that night instead we use the toilet outside. Still positive! And then it rained! And started to liking at the hallway. We use the floor mat to cover it. Again still positive 😑😑 In the morning i wake up and the toilet almost all flooded. I use the outside toilet and THAT too started to flooding!!!! And the sink also not draining!! Same like in the master bedroom😤 OMG thats it really ruined my mood!! I complained! They let us check out late at 2pm and ask their maintenance to fix the issue JUSTTTTT to start having the same problem again after 1 hour!! And what’s worse? the kitchen it’s started to liking alsoooooo LOL!! What a mess!! And thats it i packed up and check out!! As there is nothing else to do there other than the pool. The line was sucks! I can’t even open my wasap. My experience here is terrible! This place actually have so much potential but its really worn out. P/s i have reported the problem again before check out and there no reply whatsoever from them until today. They even said will give a 20% discount for the next stay but never give me any code lol
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Accommodation's Reply
17 Jan 2026
感謝您寶貴的回饋。對於您入住期間遇到的各種不便,包括漏水、水災、排水問題以及溝通不良等,我們深表歉意。我們完全理解這些不便造成您的困擾,並對可能影響您整體入住體驗的任何後果深感遺憾。我們將把您關於前台指示牌、網路連線問題以及客房狀況的回饋轉達給管理和維護團隊,以便他們立即進行審查和改進。我們的度假村擁有巨大的發展潛力,我們非常重視您的寶貴意見。對於後續溝通中未能滿足您的期望,我們也深感抱歉。再次感謝您的理解和回饋。我們將努力在未來為您提供更優質的服務。
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GUEST
icon-宅居度假
宅居度假
icon-origin-TRAVELOKA
9.1
/10
35 幾週前評論
Great for family vacation. Will come again and bring family and relatives.
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Accommodation's Reply
17 Jan 2026
感謝您寶貴的回饋。我們很高興您在我們這裡度過了一個美好的家庭假期。我們衷心感謝您邀請您帶著家人和親戚再次光臨。我們期待您再次光臨婆羅洲海灘別墅及套房。
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Asmah B. K.
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閒暇
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8.1
/10
35 幾週前評論
Everything are ok except for the clogged kitchen n toilet sink
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Accommodation's Reply
17 Jan 2026
感謝您寶貴的回饋。我們很高興得知您對此入住大致感到滿意。對於廚房和浴室水槽堵塞給您帶來的不便,我們深表歉意。我們將把此事回饋給維修團隊,並儘快進行改進。我們期待您再次光臨婆羅洲海灘別墅及套房。
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Nur H. B. L.
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10.0
/10
84 幾週前評論
The staff was very helpful and accommodating. Room was large and comfortable. The food was okay. It would be better if they improve on food variations. Overall, everything is great. Will repeat again.
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Accommodation's Reply
30 Jul 2025
尊敬的賓客,感謝您的好評!我們很高興得知您覺得我們的員工熱情周到,並且您也對房間的舒適度感到滿意。我們非常感謝您對餐飲的回饋—您關於豐富菜餚種類的建議我們已認真記錄,並將轉達給我們的團隊。我們很高興您擁有如此美好的入住體驗,並期待您下次光臨!此致,婆羅洲海灘別墅及套房團隊
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L***h
icon-宅居度假
宅居度假
icon-origin-TRAVELOKA
8.2
/10
84 幾週前評論
The room is quite old but still consider OK and quite clean.
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Accommodation's Reply
30 Jul 2025
尊敬的客人,感謝您的回饋。我們很高興得知您覺得房間乾淨整潔,整體狀況令人滿意。我們非常感謝您對房間狀況的評價——我們一直在努力進行更新和改進,以提升客人的舒適度。我們期待您下次光臨,享受更美好的入住體驗。此致,婆羅洲海灘別墅及套房團隊。
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U***u
icon-閒暇
閒暇
icon-origin-TRAVELOKA
6.4
/10
91 幾週前評論
-There 's a beer (garbage) in the fridge.-The living room was not clean. We sweep the living room ourselves.- One apartment was not ready to check in by 3pm. We checked in at 5pm.- Air conditioner in one of the living room was not cold.- Can't find the counter for check in for first time customer.
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Accommodation's Reply
30 Jul 2025
尊敬的賓客,感謝您分享您的回饋,對於您入住期間遇到的不便,我們深表歉意。對於清潔問題以及其中一間公寓未能按時準備好,我們深感遺憾。您的體驗與我們力求達到的服務標準不符,我們將與客房服務和營運團隊溝通,確保盡快改善。對於您入住辦理處位置不便以及空調故障,我們也深感抱歉。您的意見對我們至關重要,有助於我們提升服務和溝通,尤其是在服務首次入住的賓客方面。感謝您提出這些問題,我們希望未來有機會為您提供更優質的住宿體驗。此致,婆羅洲海灘別墅及套房團隊
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M***M
icon-宅居度假
宅居度假
icon-origin-TRAVELOKA
8.5
/10
93 幾週前評論
Great Stay, but Room for Improvement in Service.
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Accommodation's Reply
30 Jul 2025
尊敬的賓客,感謝您的回饋,也感謝您選擇入住我們飯店。我們很高興得知您入住愉快,並衷心感謝您對我們服務的坦誠評價。您的意見有助於我們發現需要改進的地方,我們將繼續努力提升整體賓客體驗。我們期待您的再次光臨,為您帶來更愉悅的入住體驗。此致,婆羅洲海灘別墅及套房團隊。
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Muhd N.
icon-宅居度假
宅居度假
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10.0
/10
107 幾週前評論
Excellent service. Will repeat it soon.
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MOHD E. B. R.
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10.0
/10
114 幾週前評論
Tempat yang sangat menarik. Susana yang mendamaikan. tempat yang bersih dan staff yang mesra.
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Angeline
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5.1
/10
116 幾週前評論
Isolated area. Furnitures are old. Very dark at night, far from city. Inconvenient. No room cleaning.
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MOHD E. B. R.
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9.4
/10
119 幾週前評論
Penginapan sangat lengkap, bersih, kemas dan cantik.ada tempat masak dan tub mandi. saya bagi 5 bintang..tempat paling lengkap penginapan setakat ni di kota Kinabalu. semua staf juga ramah dan sopan. kami akan datang lagi ke sana
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Chong Y. C.
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5.8
/10
165 幾週前評論
The first night I checked in around 11.30pm directly have no electricity and the second night have no electricity again around 5.30am and every electricity cut lasted for 3-4 hours, we can't sleep or even brush up. The good thing about the place is really on the beach side and Haikal is friendly. That 's why I give 2 star only.
1 個人覺得它很有幫助
Accommodation's Reply
12 May 2023
尊敬的袁女士,感謝您對我們員工的評價和讚美。對於您入住期間造成的不便,我們深表歉意。我們將把您的回饋用於改進設施,以便您下次光臨時獲得更好的服務。期待您的再次光臨!
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JAMALIA B. B.
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9.7
/10
241 幾週前評論
Rumah yang luas, bersih dan selesa. Penghawa dingin yang sangat sejuk 👍 Pantai yang cantik dan bersih
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Kasbi b. b.
icon-origin-TRAVELOKA
6.0
/10
241 幾週前評論
Very long Q just to get pass the guard. Very expensive deposit, almost the same as the room price. Unnecessary rules (I. E. Need to wash and keep the dish clean), What is the function of your housekeepers. Swimming pool only 20 minutes.
1 個人覺得它很有幫助
Rosmawati R.
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6.3
/10
266 幾週前評論
We’ve extended our stay to one more day but unfortunately there was some internal miscommunications over the management’s side causing us 3 times disruption during our stay. What’s worse was when 1 of it was from one of the housekeepers who suddenly just entered our room using their own key. We explained to her regardless and thought that there’ll be no more problems until there’s another knock on our door around 10.30pm at night asking about our check out to which made us a bit furious and kind of worried to sleep back in case if there’s another knock soon. Other than that, there’s some water disruptions during our stay.
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2 個人覺得它很有幫助
Syida D.
icon-origin-TRAVELOKA
8.5
/10
272 幾週前評論
I'm satisfied to stay here for 1 night but I recommend you to put a big plastic bag in dustbin Because there's no plastic bag in dustbin
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Accommodation's Reply
16 Apr 2021
親愛的客人,感謝您坦誠地回饋這次造成您的不便。對於我們提供的設施和服務未能達到您的預期,我們深表歉意。我們將認真對待您的回饋,並努力改善我們的設施和服務。期待未來能以更優質的服務和設施再次歡迎您的光臨!
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Jessica m.
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8.5
/10
316 幾週前評論
Great hospitality. Breathtaking view. Pool awesome. Thank you. Sure will come again.
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