Flew into Toronto for a 5 day stay at the Sandman Oakville.
Positives
- Staff was friendly and helpful
- Two restaurants (Chop Steakhouse & Denny’s)
- Quiet, despite beside the 403 Highway
- Very cold A/C in room and fridge
- Cineplex Movie there, Winners, grocery store, gas, and more food places all within a minute of hotel.
- Cost effective, but you get to see why
Negatives
- Old hotel, front lobby is nice, but rest of the hotel has seen better days. The showers are a bit rundown (rain style shower, cracks in the walls - not a dive but old and not remodelled, the carpet is moist if the A/C is turned off (GTA is humid). fridge is cold but made many drinks in plastic bottles freeze and explode.
- Final day we found two unused towels at the bottom of the sink cabinet and they had either blood or makeup on them. Told front desk, otherwise we didn’t ask for anything, and they just offered to tell hospitality. Not sure if this is something that necessitates a discount, but it was quite off putting and we have decided not to stay here again.
- Was offered an upgrade by email for late check out ($42) at 2pm, but the friendly staff wasn’t aware and I had to ask about it and have it added it on at check-in. Day of checkout we were called by the front desk at 11:30am (regular checkout is 11am) asking when we were going to check out and I had to remind them I paid for late checkout. Felt we were getting pushed out the room or it was not on our account.