Allow access to swim in the lake before 8am.

The Positives: The property's location is absolutely perfect. The kitchen is very well-equipped with all the necessary utensils and cookware, so you don’t need to bring anything from home. We also appreciated having a designated parking spot, and the tennis court was open for use. The Negatives: Communication: Before booking, responses from both the host or booking partners were prompt. After we booked, however, communication dropped to zero. I sent 2–3 emails with photos showing the filthy balcony (which had meat pieces on the floor) and the uncleaned BBQ, but never received a reply. When I tried calling the emergency or general phone number, the system forced me to send an email instead of allowing me to speak to anyone. Surprise Fees: A major red flag occurred immediately after the cancellation window closed—the owner suddenly insisted on either a security deposit or buy insurance. This additional cost was not mentioned anywhere at the time of booking, which felt deceptive. Amenities & Cleanliness: The pool was closed during our stay, and the entertainment room was full of dust. If you are traveling with kids, I highly recommend taking the insurance, as some items in the unit are very fragile and require careful handling. Overall: A fantastic location and a well-stocked kitchen are let down by poor communication, hidden costs, and unclean balcony.

Overall, we were happy with our stay and the experience provided by the hotel. However, a couple of issues significantly impacted our comfort. First, the air conditioning was not powerful enough for the size of the apartment, leaving our room consistently around 26.5°C, very hot in June. Sleeping was quite uncomfortable due to the heat and humidity, and we could not sleep in the master bedroom as it was too far from the wall A/C. When we raised this on day one, we were told it was functioning as intended. Additionally, we noticed that the paths around the amenities were full of animal manure and weren't being cleaned up. It’s a lovely property, but the lack of proper climate control and grounds maintenance unfortunately took away from the experience.

Very clean easy parking and just an amazing experience unit was just as pictured all that I imagined and more wonderful stay will stay agin if I ever travel back to the area

Très tranquille et propre. Nous y retournerons lorsque nous aurons besoin d’un petit ressourcement! Merci à l’hôte!

On Arrival I had Problems and there was no onsite service. Other than that, everything was wonderful. It was clean, a great view and the amenities were top of the line.

Amazing clean and neat

Very good place , you’ll find everything you need in it

Parking was very convenient, with a designated parking spot corresponding to our room number. The convenience store nearby had almost everything we needed, including food and cleaning supplies, and the prices were reasonable. Since the check-in process was self-service, we did not have any direct interaction with the staff. The room was spacious, very clean, and the kitchen was fully equipped, even including cooking oil. Overall, we were very satisfied with our stay and would highly recommend this property. I have two small suggestions for improvement: 1. Please inspect the bed linens a bit more carefully. Although they were clearly washed and clean, we noticed a few hairs left behind after laundering that could have been removed. 2. It may be worth checking the bed frame and support structure, as it made some creaking noises when turning over during sleep. Other than these minor issues, our stay was excellent, and we would gladly stay here again.

It was a fabulous property. We hiked and had lovely family dinners. Quiet off season, but everything was lively

One of the coziest place To stay. We are stying here every year for the last 5. I wish it was closer to NYC :).

This place was super clean it was amazing and the lac view was breathless. Checking in was easy and check out was easy as well we will for sure be coming back

Lake view was amazing. The host had equipped with all necessary utensils. Very happy with our stay. Highly recommend it

Clean as always ,nice and calm

it was our second stay at the place. we were happy first time and expected the same this time. but unfortunately club amenities were not available: gym, kayak rentals, table tennis, arcade room- everything was closed and there was no info about that. In addition some of the dishware was not quite clean. all this left us with a sour taste, but otherwise great place to stay

Overall experience + local grocery store + Bistro loch at walking distance from the suite

Nice place to stay. Close to many activities in Mont Tremblant, great nature trails, comfortable condo with excellent views. Our only caviat is the need for closer attention in the cleaning department. Cupboards in kitchen were greasy, bathroom toilets were loose, main bathroom left sink slow due to some clogging.

Greatly enjoyed my stay at Sur-Le-Lac! The suite was impeccably clean, well stocked with everything, and just steps from the lake. The 360 view of the lake and mountains was super relaxing. They have a cute store on site which sells everything you need. The staff are amazing, especially Philip who was so responsive by text. They have a gym, activity club, pool, and outdoor tennis court. The Loch Bistro onsite is a must visit! Really good vibes! Thank you for taking pride in your resort and maintaining it so well! We will be back this summer!

Love everything! Customer service was great! We will return

Perfect spot to disconnect. I highly recommend.