nice

It was definitely our most wonderful experience in Peru. The free airport pick up service, friendly staff, live music show, clean and spacial room(they upgraded our room for free! What surprises me the most was the hot water bag hidden in our quilt. How thoughtful is that! 100/100 recommend especially considering the cheap price!! Would def come back next time.

Staff are very friendly. The zipper of my baggage is broken, and the staff in the front desk found scissor and tapes to wrap it. The hotel offers free airport pickup service.

Check in以及派車到機場的速度很快、櫃台也非常親切，房間空間很大、飯店大廳舒適有提供茶水、浴室明亮清潔；不過房間內的暖器是手動要自己開，要過一陣子才會暖和，天氣冷要注意一下。附近非常好逛，離中樣市場走路2-3分鐘，還有一家很大的超市。走到兵器廣場約5-10分鐘，路途上也很熱鬧。

酒店本身的硬件和軟件令人滿意，但可能是位處舊區關係，區域性水電網絡老舊，我在入住的3晚裏，1晚某時段整區停電，另1晚則某時段停水，雖然最後不久便恢復供電供水，但等待期間，總是不安。這些不足之處，絕非酒店本身可以處理。另外，網頁中的房間照片與現實略有差異，尤以房間面積大小，照片容易令人誤解。由於是歷史性的舊區，位置自然相方便，絕大部份市內景點可步行前往。附近生活機能充足，有洗衣店（一提酒店對面那家洗衣店老闆，當衣物洗淨後，會送至酒店來）和超市，可解決基本旅遊所需。

The staff were really lovely and helped with all our needs. The pet alpaca was very cuite and made eating food in the resteraunt a treat when you can see him :)

We had an excellent stay at Union Hotel! From the moment we arrived, Jennifer at the front desk was so welcoming and helpful, making check-in smooth and pleasant. At the restaurant, Katherine and Annabelle went above and beyond with their friendly service and attention to detail, which made breakfast each morning a real highlight. The hotel’s location couldn’t be better—close to everything—and we really appreciated how they take care of the little details that make a stay comfortable and stress-free. The breakfast was delicious with plenty of choices to start the day right. Overall, Union Hotel has a fantastic team and atmosphere, and we’d happily stay here again! It definitely deserves 4 stars and up

Great.

Boa localização e bom café da manhã.

Beautiful entry to hotel with open courtyard. Great dining area and a very accommodating and kind staff! Bed was okay and room was spacious. Could hear lots of talking in the morning from tour group but they probably had an early tour. Very good breakfast buffet. Close to the market for shopping. Thank you.

No me limpiaron la habitación, mucho ruido, internet pésimo

The hotel itself is cute and charming, with nice décor and thoughtful amenities, but unfortunately, my overall experience wasn’t great. A few days before my check-in, I requested an airport pickup and provided my full flight details well in advance. However, the reception insisted that my flight was going elsewhere and not to Cusco, so they didn’t arrange the pickup. We ended up having to find our own transportation upon arrival. Additionally, the water shut off in the middle of my shower, which was quite frustrating. While the room setup and amenities were nice, the lack of helpfulness from the reception and the service issues made the stay less enjoyable. I personally wouldn’t stay here again and would choose another hotel next time I visit Cusco.

Topservice, vriendelijke medewerkers en heerlijk ontbijt.

Very good service and staff. The hotel pays attention to details. Enjoyed our stay very much.

Breakfast is good, staff are very friendly and helpful, the place is nice and stylish.

like its location, amenities and services

Great Hotel & location. Extras provided in the room were fantastic. Best shower-head ever experienced in years of travel. Sour Pisco & Cerviche classes were awesome and Kiki the resident Alpaca was interesting and friendly. Also would like to compliment Jayherine who found my wife’s wallet in the restaurant and returned it within 30min!

Increbile atencion calidez limpieza orden , my bien ubicado

The space was clean and airy. It was nice to share a king sized bed after a few weeks of travelling. There were nice touches like complimentary chocolaty treats. There were a lot of included items like personal bug spray, toiletries, etc. though thoughtful, I worry about potential waste overall with these features (for example we did not need any of these). The breakfast was really wonderful. There were a lot of programs offered during the day that we did not take advantage of because of our short stay. Overall, a few min walk off the main strip but that was ok by us. Union provided everything we needed!

The listing said airport shuttle. It's NOT free. It will cost money. They will call a car for you.