I came to this hotel with high expectations and excitement as the Negresco Princess advertised itself well. The check in process was a bit confusing since the staff asked me to put in all of my information into their iPads, something that I didn’t feel necessary as I already put in my info while booking my stay. I communicated to the staff my first night about an issue I was experiencing with my accommodations, inviting the staff to help problem solve with me. Instead, I was received with what felt like a brick wall of insincerity and lack of willingness to help. I was told I’d need to spend another €1000 to solve my accommodation issue, and staff ignored their advertising for their rooms. I felt that the staff was rude and unwelcoming, which led me to feel very uncomfortable throughout the entirety of my stay. I’m very troubled about my experience because I dreaded returning to the hotel because that meant interacting with staff and walking past reminders of how I was treated. Additionally, my room was unclean. When I asked staff for help with a mess outside my door, the cleaning person didn’t clean thoroughly or disinfect causing the hallway to stink for the entirety of my stay. Additionally, their bathroom products were unsanitary and unhygienic…body wash should not smell rancid like sulfur. I am very disappointed with how my stay went, and regret staying in this hotel. I felt that my money was not well spent— I strongly encourage travelers to consider alternate lodging.