Going through lots of renovations at the moment

We had a wonderful time at Lensbury. Special shout out to William on reception, who is always welcoming and friendly. Gabriel in the Dunbar Lounge was so so polite and engaging. Muhammed on night time reception was eager to help and eager to please. Lou, one of the night time staff members, was sweet and polite. The world cup was playing in the garden and was organised very well. Any minor technological issues were addessed and resolved promptly. We had a lovely stay and will be back soon!

Brilliant. Helpful and friendly staff. Room was perfect - quiet and comfy. Lovely hotel with brilliant facilities.

Great place , sport facilities and spa

Great place and facilities. Breakfast was excellent. A few minor issues but nothing major.

Stayed here lots of times. Love it

Substantial refurbishment going on so it would be unfair to judge now

Clean room, respectful and helpful staff. Would definitely recommend

Lovely

Unfortunately the restaurant is being renovated. The alternative service was poor. We ordered food which took over an hour to arrive ànd was not what we ordered. There was little information in the room about the facilities apart from a poor quality map. We were in the Ascot building which didn't feel like part of the hotel. The large TV screen in the grounds was a great idea and in a lovely setting

Lovely staff, very reasonably priced hotel and lots of facilities. Excellent for links to Wimbledon and lovely Thames path walks as right on the river.

Sorry, but this was like staying on a building site. I'm sure the resort will be great to stay in once all the renovations are complete, but at the moment, the place is a mess.

Really enjoyed our stay, the staff are extremely helpful and friendly.

A great to stay even when under construction. The workout center is fantastic! No wait for breakfast. Lovely grounds

Generally a wonderful hotel with amazing gym and leisure facilities. We kayaked on the beautiful Thames, exercised in the top-class gym and swam in the Olympic-sized pool with saunas and jacuzzi. The complimentary breakfast was impressively comprehensive, with all the usual hot and col options and the surrounding grounds were serene. A perfect location to stay during the Wimbledon tennis tournament and they even had a large screen in the gardens where we could relax with a drink from the nearby bar in the shade of ancient poplar trees whilst watching the tennis. My only criticism is that, at the time of writing July’26 there were refurbishment works to the 3rd floor rooms and this caused us significant disturbance with workman banging doors from 8am, drilling and sawing. We were made aware of the refurbishment works at the hotel beforehand, but had not expected them to be quite so disturbing, especially since our room, 331, adjoined what can only be described as a makeshift tool room, so the drilling, sawing and door-banging was relentless. Luckily the hotel facilities made up for this in part and were so good that we didnt feel too aggrieved. I would recommend the hotel by just avoid room 331 for the next couple of months!

Room was large and clean and had obviously recently been updated. Was surprised however, given how hot it has been that no complimentary water was provided which is something most hotels provide no matter the weather. Also for such a large deluxe room, the bathroom. Consisted of a bath with a shower over which was actually ok for me being under 5ft, however, for my partner who is 6ft plus, this was not at all practical, particularly when it couldn't be adjusted. Staff were very sympathetic and did offer a room change that had a walk in shower, however, this room was not as nice and considerably smaller so we instead accepted a complimentary bottle of sparkling wine and a later checkout. Room options should state what facilities you'll get when booked through a 3rd party. Our room option included breakfast but as we were attending Wimbledon opted for an early breakfast but had very little as we were due to have an early lunch at Wimbledon. We were disappointed on the second morning that there was no room to accommodate us for breakfast in the Dunbar Bar so we along with other guests were directed to another area with only a buffet breakfast available, which was not great as the food was luke warm, overcooked and the bacon inedible, one guest said the food was cold and walked out. We understand the difficulties as the hotel is undergoing renovations, however it was clear that us and other guests were not happy either. Hopefully once renovations are completed it will improve.

Our second stay at the Lensbury and this time it was so much better! Last time we were in the Ascot part, which seemed dated and run down as well as dirty. The shower over flowed and the drain wasn’t working. This time we were in the main building, in a refurbished room. It was absolutely gorgeous in comparison to last year! The hotel is being renovated so the main restaurant was closed and there was a temporary reception. The grounds are gorgeous, and this year there was an outdoor tv screen showing tennis which we loved. Hopefully it will be there next year too as it was lovely to sit out watching Wimbledon. There were lots of families enjoying the grounds and playing games. Lovely atmosphere. There are a couple of pubs close by for food and drinks. And it’s a short walk to a high street which has restaurants, coffee shops and an m&s etc. great location and lovely hotel. Hopefully the rest of the upgrades will be done soon, as the dated areas do let it down a bit, and you shouldn’t really have to be paying extra for “deluxe” rooms when all they’ve done is refurbished the tatty older ones!

It was disappointing that aircon was broken nd fans were very loud and didn’t do a great job. No hot water for shower the next day… rang down to get it fixed told shower was working but couldn’t get hot tsp in sink to work so would need to come back later in the day ( was leaving that day so no good to us) went back in shower but hot water was barely hot. Booked bread fast for 6 people as we had two rooms and was informed we needed to book a time slot so even though we booked we couldn’t get a table together

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Staff was incredibly helpful and kind. I had a lovely room and enjoyed my stay. The grounds are full of old growth trees and I loved spending the twilight hours among them!