The location is not good, far away from the city center. The room is not very clean. The staff will not let you feel welcome. The car park is not on site the hotel, need to walk to the public car parking , walk 5-7 mins. I will not stay at this hotel again.

Property was clean. Room was clean and comfortable. Staff were efficient but not necessarily friendly. We would stay here again if in the area.

Clean hotel overlooking the marina. Great Staffordshire, very helpful. Breakfast was very nice

We had a one night pre cruise stay and had a great experience. Excellent position over looking the marina. Had a Soho House vibe. Quality chic decor. Polished, efficient and friendly staff. Truly excellent restaurant - The Jetty. Great start to our vacation

It would have been a five star but the shower/bathtub combo was scary. Very high tub to step over, no grab bars, and awkward door. The breakfast was good on level 6 in the hotel: Loved the pancakes and bacon. Vegetarian Husband loved the veggie sausage and eggs. Beautiful area with walking trails, a theater and restaurants.

Great friendly professional staff. In a great location with bars and restaurants just outside. Ate in the 6th floor restaurant which had great views and quality food. Mention to Stefan concierge who helped with our questions.

Very nice stay prior to joining our cruise; menu selections were adequate and the food quality was excellent

Wonderful experience all round Easy checking In, check out, .rooms spacious , clean ,staff excellant

lovely hotel expensive but very nice

The staff was extremely helpful and they held our luggage and provided a very easy transport to our cruise ship.

The room was spacious and clean although there was a noticeable chip out of the wardrobe beading. The HarBar6th could have been cleaner a lot of crumbs trapped between the tile top and glass. Lunch in the Jetty restaurant was good, but the table was not cleared at the completion of dessert course and no tea or coffee offered. Somewhat disappointing for a 5 star hotel.

For the price, not worth it. The hotel itself was fine. There were some annoying things that stood out though. For example, if you need to use a hair dryer, they provide one but there's no plug in the bathroom. And when you use it outside of the bathroom, there is no mirror with a plug nearby. We also had the front desk help us schedule taxis to take us to the cruise port. Beware...we waited for more than 30 minutes and only one taxi arrived (we needed two). After more than half an hour of waiting, I went to the front desk, which was not helpful. I was hoping they would at least contact the taxi company to check on the status of the second ride, but all they did was assure me that it was coming. After 45 minutes of waiting, I got an Uber instead. For such a high status hotel, I just expected overall better customer service. There's something about the front desk staff as well - they did not come across as very warm. They were professional and answered questions, but something felt missing.

Beautiful setting with the hotel shaped like a ship.

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From the moment we arrived until we left the staff treated us like valued family. We enjoyed our stay.

Nice clean room, helpful and friendly staff. Nice bar and restaurant location

Beautiful location on the Southampton waterfront and close to several museums, restaurants and shops. The hotel was very nice but the shower was not very hot and turned cold during a shower. The restaurant was nice but very expensive. Nearby restaurants were much better.

Excelente Hotel, no teníamos un adaptador eléctrico y nos lo consiguieron. Hicieron un grande esfuerzo. Gracias

The room was immaculate upon our arrival and the breakfast was a typical normal continental breakfast. The view was exceptional and the location for our cruise terminal was superb. All in all - it was a wonderful place to stay. I only wish we could have stayed longer or arrived earlier to investigate the area.