南安普敦海逸酒店

The location is not good, far away from the city center. The room is not very clean. The staff will not let you feel welcome. The car park is not on site the hotel, need to walk to the public car parking , walk 5-7 mins. I will not stay at this hotel again.

Fabulous stay and food

Alicia (the blonde haired lady on reception - hoping i’ve remembered your name correctly!) was absolutely incredible with looking after us. The food was delicious with a very generous breakfast spread, the spa was clean and tidy. The room was so comfortable and tidy, lovely bed!! only a few things which we feel could improve; the coffee, tea and biscuits were not restocked every day so we often had to call to ask. Flannels and a toilet roll were not always resupplied so we needed to call for those too. Kids were very loud and splashing in the pool so the spa wasn’t always the most relaxing. However, we are so thankful for our stay and we will be back!! Thank you Alicia for making it so special, we hope to see you again on our next visit! 5 stars to Alicia (so sorry if my spelling is wrong!) but please do pass on my praise.

The cleaniness of the room was great and everything was so comfortable!

Great room with plenty of space.

Perfect location, spotless hotel

Nothing

Nice clean spacious room

Room was lovely. Bed very comfortable and a pleasant view. The main reason for the stay was to celebrate my wife’s birthday with the highly rated spa, located on site. We started with a couples massage which was lovely, very relaxing. Unfortunately, it was downhill from there. The spa is very small and, due to the amount of people using it, there was nothing available. The pool side beds were all occupied, both the sauna and steam room were full as well, meaning our experience was curtailed very quickly. Following our overnight stay, we went for our Rasool experience in the morning. Even though it was pre booked, nothing was ready for us and we had to go and ask for someone to set it up. This was eventually done but the experience itself was poor. There was little heat and the mud used was poor. When we came out to use the spa again, we had the same issue. All the beds were used and the relaxation room was full. In the end, we just left it. Room lovely. Spa very poor.

We love this hotel.Beautiful and the staff a really attentive

We were upgraded to a huge room! Lovely stay - lovely staff.

Clean

As it should be

Room was spotless and a good size with a beautiful view of the marina. Staff were very friendly.

Very nice place with restaurants and bars, spa and 5 stars service.

Great bed, lovely room. Water pressure in shower a bit weak but no major complaints.

Breakfast layout and choice was poor for the grading of the hotel

For such an expensive hotel - the price should have included breakfast !

Spacious and clean room with fabulous customer service

Check in: 4 reception counters. 1st counter had a sign for restaurant and spa. The other 3 were normal reception. One receptionist was occupied with a client the other 2 heads down into their screens and did not look up. The receptionist on spa, was looking over and trying to draw their attention that they had clients. Eventually the receptionist on the middle counter looked up and beckoned us over. She was not warm, matter of fact and started to walk away whilst telling us the end part of check in. I had to call her back over as I had a question. Never got information on the spa or any services. The other receptionist on the end did not look up, not even once. No smiles, just acted as if we were bothering them. There was hair all over one of the cushions in the bedroom. Other wise the rooms were clean. No slippers in the room, and had to use our own phones to ring reception. Room service breakfast: our order was wrong even though the order was written down. Food missing etc