南安普敦海逸酒店

The location is not good, far away from the city center. The room is not very clean. The staff will not let you feel welcome. The car park is not on site the hotel, need to walk to the public car parking , walk 5-7 mins. I will not stay at this hotel again.

As it should be

Room was spotless and a good size with a beautiful view of the marina. Staff were very friendly.

Very nice place with restaurants and bars, spa and 5 stars service.

Great bed, lovely room. Water pressure in shower a bit weak but no major complaints.

Breakfast layout and choice was poor for the grading of the hotel

For such an expensive hotel - the price should have included breakfast !

Spacious and clean room with fabulous customer service

Check in: 4 reception counters. 1st counter had a sign for restaurant and spa. The other 3 were normal reception. One receptionist was occupied with a client the other 2 heads down into their screens and did not look up. The receptionist on spa, was looking over and trying to draw their attention that they had clients. Eventually the receptionist on the middle counter looked up and beckoned us over. She was not warm, matter of fact and started to walk away whilst telling us the end part of check in. I had to call her back over as I had a question. Never got information on the spa or any services. The other receptionist on the end did not look up, not even once. No smiles, just acted as if we were bothering them. There was hair all over one of the cushions in the bedroom. Other wise the rooms were clean. No slippers in the room, and had to use our own phones to ring reception. Room service breakfast: our order was wrong even though the order was written down. Food missing etc

Fantastic

Every member of staff were extremely welcoming, helpful and professional. Hotel very clean, even on Christmas Day the staff were cleaning rooms and public areas.

Very good as usual

The staff were welcoming and helpful. I had forgotten my phone charger and they lent me one with no fuss. The hotel and communal areas were clean. The gym has plenty of equipment and even a separate studio room.

Great apart from the reception in the bar area. Even as hotel guests we were told d we could not have a table standing room only in a five star hotel

Staff excellent, room very clean and spacious

Everything!

The location, room, view and hotel amenities were excellent. The Harbour Bar and restaurant was also excellent for meetings and also for entertaining and for breakfast on the final morning of my stay.

The stay was outstanding. I look forward to returning

High quality rooms

Very nice hotel indeed. Room was big and very comfortable. Very modern feel too. Bar and restaurant really nice too. Definitely recommend it.