9.6
卓越體驗
來自 228 則評論
清潔度

9.8

房間舒適度

9.8

服務與設施

9.6

旅行者評論 The Black Hat

每頁評論數
20
40
精選評論
Duncan
4.0
/10
13 幾週前評論

Hotels.com verified review

Under new management, kitchen closed and was only informed when I got there, therefore no cooked breakfast. Shower tray flooded, water all over the bathroom floor which is rotting the bathroom door. No staff around in the morning
Joanne
icon-
8.0
/10
16 幾週前評論

Hotels.com verified review

Under new management and not fully staffed as yet. Staff were lovely, friendly and friendly helpful. Bar was reasonably stocked but very expensive. A bottle of red wine was £29. Disappointed that the kitchen is permanently closed so no cooked breakfast. A breakfast hamper of cereals, fruit and yogurt instead
Ursula
icon-與親友同行 與朋友同行
與親友同行 與朋友同行
4.0
/10
17 幾週前評論

Hotels.com verified review

The black hat was so hot I chose to sleep in my car. Poor ventilation an inadequate fan and a radiator left on! When I arrived I was told I hadn’t paid. I had to prove I had and the bed wasn’t set up with twin beds as requested. The staff tried to help and appoligised but it wasn’t a good experience. The time it took to rearrange the bed meant we had to get ready for special night in a rush.
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Laura
icon-與伴侶同行
與伴侶同行
10.0
/10
22 幾週前評論

Expedia Group verified review

We loved this place! Super friendly and helpful staff and the continental breakfast choice in the room was amazing!
Monica
icon-與朋友同行
與朋友同行
6.0
/10
23 幾週前評論

Expedia Group verified review

The room was very spacious which we loved. Staff were very friendly, cleaniness could have been beter in the room .but still had nice stay
Maurice
icon-
6.0
/10
23 幾週前評論

Hotels.com verified review

The kitchen is permanently closed, lease is for sale.
Wendy
8.0
/10
24 幾週前評論

Hotels.com verified review

Lovely room and great location but would have liked a proper breakfast, rather than a makeshift one in the room
james
icon-與伴侶同行
與伴侶同行
6.0
/10
24 幾週前評論

Hotels.com verified review

Staff member greeting us v good. Noisy fan all night so very broken sleep Check in at the bar not ideal as you are waiting to be "served 😁"
Sarah
icon-與伴侶同行
與伴侶同行
6.0
/10
26 幾週前評論

Hotels.com verified review

Stayed for 2 nights, there was no parking and to park in the local car park for the two days cost £42 so would definitely not stay again, the staff were friendly, inconsistent breakfast really good on the 1st morning 2 of everything and very filling, 2nd day was 1 of everything, not much choice either Full English or sandwiche, no decaf tea available. There are no staff in the building overnight so if there are any problems you have a number to call.
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victoria
6.0
/10
29 幾週前評論

Hotels.com verified review

On arriving, the systems were down and was a bit chaotic due to being taken over 2 days prior. We said we would go for a walk and check in properly when we got back. This went a little smoother but staff still didnt know 2hat they were doing. For the price you would expect a clean bathroom. However on closer inspection in the morning, it was really dirty. Unfortunatley we went down for breakfast and the poor member of staff was on her own, taking breakfast orders, cookingand keeping the drinks area topped up. All 7 rooms where full and it was unfair that she was on her own. No time to talk to you and therefore no time.to.discuss what was found.
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Sue
8.0
/10
31 幾週前評論

Hotels.com verified review

Lovely room and bathroom, good toiletries. Coffee machine in room.
Anthony
icon-與親友同行 家庭
與親友同行 家庭
10.0
/10
32 幾週前評論

Hotels.com verified review

Stayed a few times and host (Tony) is fantastic- great breakfast. Sadly won’t be staying again as being taken over by a shambles of a company who have made Tony redundant - SHAMBLES!
ian
10.0
/10
33 幾週前評論

Expedia Group verified review

Great traditional pub in the centre of town, Bedrooms look to have been recently refurbished and were very clean and well appointed. Breakfast was excellent.
Jacqueline
10.0
/10
36 幾週前評論

Expedia Group verified review

Yes excellent stay toni the manager goes above and beyond makes your stay more pleasant 10 out of 10 for the manager he works very hard and nothing is to much trouble
Katrina
icon-閒暇
閒暇
10.0
/10
36 幾週前評論

Expedia Group verified review

Great hosting from Tony and the team. Feel really looked after. Thank you so much!
James
icon-閒暇 家庭
閒暇 家庭
10.0
/10
37 幾週前評論

Expedia Group verified review

Spacious & very clean room, comfy bed, large bathroom. Good cooked breakfast and late check out.
Sonia
icon-閒暇 與朋友同行
閒暇 與朋友同行
10.0
/10
37 幾週前評論

Expedia Group verified review

Lovely rooms, nicely decorated & clean. Good nights sleep! All the amenities you could need. Tony is very funny and welcoming. A tasty breakfast, cooked however you like it.
Philip
10.0
/10
40 幾週前評論

Expedia Group verified review

Lovely room, staff were great. Centre of Ilkley. Included breakfast was fab. We stayed Monday and Tuesday nights. Would definitely stop there again.
Jonathan
8.0
/10
41 幾週前評論

Expedia Group verified review

Good pub, Rooms in good decorative order, new fittings, comfortable beds and even over the bar quiet . Staff very pleasant and attentive from the manager down. We felt well looked after.
Simon
icon-業務
業務
10.0
/10
46 幾週前評論

Hotels.com verified review

A room above a pub.. bit not just any room. A cosy comfortable and really clean room with a great bed and really good shower!!
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