The complete disregard for customer satisfaction

Complete lack of communication. Didn't respond to my emails or messages. Wotif website wouldn't provide their phone number for me to call the property. Didn't send through check in details. Misleading property name... ghosting as FV Peppers. After 1 hour of trying to check in, making several phone calls, asking for assistance at FV Peppers, I finally made contact with the manager via phone. In order to check in, I had to go to the nearby convenience store to pick up the key from a lock box. The whole experience was dodgy and I highly recommend Wotif discontinue hosting this property on their website.

Room tired. Floor damaged from furniture moving. No instructions re trouble shooting tv. Shower area grouting and cleanliness needs attention. Complicated check in procedure.

Check in process was awful. Room was fine, probably would book personally with the hotel next time instead of with Serain. Parking was not available so had to park off site

Was good

Location was great, was not advised there was no parking available as info stated parking available which added an additional $120 cost I wasn’t prepared for. Bed mattress was not very comfortable.

Unfortunately to check into this property was difficult. Very poor communication from the property to receive check in details. The apartment did not feel clean, especially the lounge. The kitchen was very poorly equipped. Would not recommend this property.

Never again

Was a terrible experience

Never stay here terrible area, unsafe, noisy in evenings

The apartment was as expected from the photos. The ensuite shower was missing a door which we were unaware of prior to our stay. During the second day, we received a phone call while we were out telling us that maintenance was there to install the shower door. So we had to return to the property. Fortunately we were at a nearby supermarket. The pool was nice, heated too.

I would not recommend this appartment to anyone. We conplained about our bed doona being stained and got no reply. There was no doona cover, just a sheet. Same for the matress, no cover just a sheet. Only 2 pillows, no spare pillows or blankets provided. Dirty cushions (stained and with other peoples hair) placed on the clean pillows on the bed. Tiny TV that was in "shop mode" that couldnt be turned off while we tried to watch the Anzac day services. The shower didnt seal and leaked all over the floor. We only got 2 towels to use, for 3 days stay and they were small. No towels provided to use the pool or gym. No thought has gone into this, and complaints fall on deaf ears. Not worth even half of the money spent.

PRO'S: View was amazing, location is great. CON'S: Beds were hard, shower pressure was not great... One bathroom had a toilet roll holder missing / was broken (in the cupboard under the sink). Besides that - awesome location, close to Fortitude Valley and RNA Showgrounds (walking distance). Carpark is very tight.

Comfortable accommodation for the price - convenient location and wifi. The pool is much smaller than pictured and a bit more maintenance would be good (we needed to replace TV remote battery ourselves; smoke alarm continually beeped - presumably requiring a new battery). Key picked up from local convenience store; no concierge or luggage storage and communication re TV not working could have been much better from the owner / operator.

I stayed here with friends for a night out in the valley it’s situated close to everything. It is a nice apartment and has a great view from level 29 😊

Great area to stay, walking distance to everything.

셀프체크인이 매우 불편합니다. 편의점 키박스에서 키를 교환하는 방법은 너무 낡은 방식입니다.

Great place convenient to our needs and just thr right size.

I loved the view, from the upper level pool, but property was to confusing to navigate, and wasnt aware that i was booking thru a second party and not the company.

No Car Parking within building. Area is very crowded and street parking difficult