位置就在海邊，可惜我們訂了海景房，但飯店有在施工，窗外都是鷹架很影響觀感，而且室內燈光太暗了。 但整體人員都很親切、服務很好。

Very old hotel, room condition is not good. TV is not working. Only location is good to go to Harbour.

Great hotel nice view over looking the sea. Short walk down into Whitby. Will be staying again on our next visit to Whitby.

Room was excellent because it has had new furniture.Staff was excellent

Absolutely brilliant, beautiful victorian Hotel,retaining alot of original features... staff are amazing ALWAYS happy to help...especially Dannie, Ellie and reception.... food is a must ive the best steaks ever here... we go about 5 times a year.... due to the service, cleanliness and value for money....

Friendly staff, good breakfast, clean room, close to Whitby whalebone arch so good views. Enjoyed our one night stay.

Kerry on reception is an absolute credit to you not only was she helpful with us checking in, sorting out our Drinks vouchers pointing us in right direction for food , impartial too , even then thou we dined in your restaurant, where the food was not only delicious but well portioned too. And for your new 2 week old manager looks like a good find for you as he hospitable friendly and knowledgeable. Back to Kerry thou not only was she helpful to us but also fellow guests an elderly lady who she sorted a sandwich for and then assisted her back to her room. Gentleman on the morning desk could learn alot from her .Breakfast choices no issues and plentiful and tasty, staff there also friendly and with a welcoming smile. Room very spacious clean warm and the sea/abbey view excellent. Many thanks we will be back in the future

It was more than what I expected. Great room with a great view in a great hotel in a beautiful town. Food and service were first class. I was a chef many moons ago and worked in some top hotels from London, to Harpenden to Hereford and not to forget, chef for Celtic Football Cluband this hotel would be in that league. Thank you for a wonderful short break. I'll be back someday.

Very good food. Great sea view. Any problems are delt with straight away.

We had a great stay in Whitby, staff were all knowledgeable and friendly. Breakfast was okay for buffet style but nothing special. Think it would be wise to upgrade the lighting in the rooms as they are very dark with only wall lights and a lamp. If you do need parking it is best to call ahead to reserve. It was not made clear this was the procedure for their main car park, there is also a small overflow which was full and we had to use public parking for double the cost.

We had a lovely stay. The bedroom was a little smaller than we expected; however, it was advertised as a small double room, so we knew what to expect. Despite its size, the room was very comfortable, beautifully fitted, and spotlessly clean. The bathroom was almost bigger than the bedroom and was very modern with excellent new fittings heated towel rail ect which was a plus. Breakfast was delicious lots of choices full English & continental, we had a very enjoyable stay and would definitely recommend this hotel to anyone looking for a clean, comfortable, and modern place to stay.

Good sized room. Breakfast very good

Excellent stay, staff where great

Excellent stay, clean,good bar, good food, helpful staff. Definitely coming back!!

Enjoyed breakfast Had a meal in the fat badger Enjoyed

I was there for a 60’s weekend so didn’t use the facilities much. The rooms were fine but bathroom was tired What I expected in a hotel this old. A lot of renovations going on on the outside and a new lift has been installed so money is being invested. Staff were all lovely On a hilly location so need plenty stamina

We booked a family room and asked for one with easy wheelchair access, they don't have any, all family rooms involved steps - however they had free of charge given us a second accessible room next door to a family room, just without going down the steps. Really do appreciate going above and beyond with that. Rooms were great, clean and well prepared, large TVs, good Tea-Tray. Interior to corridors is a matt dark grey colour, most odd, makes the corridors dark, but quirky and you can see the sloped floors of this old building. Very good condition, no complaints on the hotel, Just one problem, a band was playing until 11:30pm and you could hear the bass, boom, boom rattling through the building and shaking the windows. Really was very unpleasant. So our first time at this hotel, mixed experiences, above and beyond on service and support for our wheelchair needs but spoilt by the music, too loud and obtrusive right into the bedrooms. We didn't have any food in the hotel so can't comment.

Upgraded to a recently refurbed 4 poster room. Lovely views to abbey, harbour and sea. Food good quality and reasonably priced. Good range of draught beers.. Very enjoyable stay. Hotel currently being refurbed, worth requesting a refurbished room

Great location, very old hotel, needs some renovation.

We enjoyed our stay, good views of the abbey and harbour and would stay again. Bed was comfotable.