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Help Centre - Xperience

General Information

Navigating Xperience Activities

How to Find Information on the Venue's Opening Hours
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Checking the Reservation Requirements Before Visiting
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How to See the Complete Details of an Xperience Activity or Venue
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What’s Included or Excluded in the Xperience Ticket Price
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More Articles

Navigating the Xperience My Booking Page

How to See Redemption Instructions in My Booking
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Checking More Information on the PDF Voucher
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Finding the Location Details & Directions in My Booking
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How to Check Opening Hours in My Booking
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How to Find the Partner’s Contact Number in My Booking
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Xperience Booking Confirmation
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How to Make an Activity Reservation After Booking
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More Articles

Booking an Xperience Activity

How to See the Xperience Voucher Details
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How to Book Xperience for Another Person
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How to Book Xperience for Multiple Visitors
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Information to Provide When Booking an Activity
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How to Book an Xperience Activity
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Xperience Ticket/Voucher Is Sold Out or Not Available
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More Articles

Voucher Validity Information

About Open-dated Vouchers
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How to Check the Voucher Validity Period
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About Fixed Date Vouchers
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Xperience Voucher Validity
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About Flexible Date Vouchers
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More Articles

Xperience Features

About Easy Refund
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About Easy Reschedule
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About Easy Access
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About CleanXperience
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About FlexiBook
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Managing your Booking

How to Redeem Xperience Voucher

How to Redeem Voucher for Bookings with Multiple Visitors
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How to See the Voucher Redemption Guidelines
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Voucher Transfer If Booking is Under a Different Name
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Entering an Activity Venue
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Name on Voucher for Multiple Visitors
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More Articles

Xperience Booking Cancellations, Refunds & Changes

How to Reschedule an Xperience Booking
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Checking the Cancellation Policy
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Checking the Reschedule Policy
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How to Reschedule an Xperience Booking
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How to Reschedule an Xperience Booking
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How to Cancel and Get a Refund for an Xperience Booking
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Refund Amount and Calculation
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More Articles

Xperience Reviews

How to Review an Xperience
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How to Write a Useful Review
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More Articles

JR Pass Information

Xperience Events Information

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