Help Centre - Flights

How to Correct a Flight Passenger Name

My Passport is Being Renewed, Can I Still Book a Flight?

How to Select Seats on My Upcoming Flight

Sharing a Flight Status

Using the Search Form

I have successfully received my e-ticket. How can I use it to board the flight?

Online Check-in with Checked Baggage

Printing Your Boarding Pass

How to Check In Online

How to Reschedule a Flight Booking

How to Change My Flight Route

How much will I get from my flight refund?

Refund Policy for Flight Facilities

How to Check My Refund Status

Refund in the Form of Traveloka Coupon

Refund Policy Due to Cancellation by Airline

Refund in the Form of Traveloka Points

Submit Refund Difficulties Due to Forgot Password

Travel Voucher Terms and Conditions

Travel voucher validity

How long is the expected duration of the refund process?

I received a Travel Voucher after refund, how do I use it?

Passport Requirement for Overseas Transit

My passport validity is less than 6 months. Is it still valid for international flights?

Identity Document Required for Flying

Using Someone Else’s Flight Ticket

Does the Name on the Flight Ticket Have to be The Same as the ID Card?

At what age is a baby allowed to fly?

Are the prices for children and infant different?

Do I have to pay to select my seat?

Has insurance been included in the ticket price?

Purchasing Travel Insurance

Am I guaranteed to get the seat that I have reserved?