Kyah Hotel

Hotels
9.1
/10
Exceptional
575 reviews

What Guests Say About Their Stay

Connie

10.0
/ 10
We do not have pets so not applicable. Great location for everything the Blue mountains have to offer.

Jason

10.0
/ 10
Room had ample space for two people, clean and comfortable. Had plenty of activities to do in the hotel itself. Golf course very close by.

Anna

10.0
/ 10
Great hotel - would definitely recommend. Good location, loved the decor, clean & friendly!
In the Area
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13-17 Brightlands Ave, Blackheath, Blue Mountains, New South Wales, Australia, 2785

Main Facilities

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Restaurant
Parking
WiFi
Kyah Hotel is located in area / city Blackheath.
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What's around Kyah Hotel

13-17 Brightlands Ave, Blackheath, Blue Mountains, New South Wales, Australia, 2785
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Exterior Kyah Hotel
Exterior 2 Kyah Hotel

Discover More About Kyah Hotel

Discover the Charm of Kyah Hotel

Welcome to Kyah Hotel, your perfect escape nestled in the heart of New South Wales. Whether you're planning a romantic getaway, a family adventure, or a solo exploration of Australia's stunning landscapes, Kyah Hotel offers an unparalleled experience that blends comfort, style, and authentic Aussie hospitality. Room rates at Kyah Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Kyah Hotel Location

Kyah Hotel is ideally situated in the picturesque **Katoomba**, a vibrant hub within the Blue Mountains Municipality. Located at 13-17 Brightlands Ave, Blackheath, Blue Mountains, New South Wales, Australia, 2785, the hotel offers a serene retreat while remaining conveniently close to the region's most breathtaking natural wonders. Katoomba is approximately a 90-minute drive west of Sydney's central business district, making it an accessible destination for both domestic and international travellers seeking a refreshing break from the city. The nearest major train station is Katoomba Station, which is a short 5-minute drive or a pleasant 20-minute walk from the hotel, providing easy access to and from Sydney. The atmosphere surrounding Kyah Hotel is one of tranquil beauty, with the crisp mountain air and the proximity to the iconic Three Sisters and the Jamison Valley creating an unforgettable backdrop for your stay. You'll find yourself immersed in a landscape renowned for its dramatic cliffs, eucalyptus forests, and cascading waterfalls, offering a true taste of Australia's natural grandeur.

Kyah Hotel Facilities & Services

Facilities for guests at Kyah Hotel are designed to ensure a comfortable and memorable stay. We pride ourselves on offering a comprehensive range of amenities to cater to every need.
  • Enjoy a refreshing dip in our outdoor swimming pool, open daily from 8:00 AM to 7:00 PM. No additional fees apply.
  • Maintain your fitness routine at our well-equipped fitness centre, accessible from 6:00 AM to 10:00 PM. Complimentary for all guests.
  • Indulge in a rejuvenating experience at our on-site day spa, offering a variety of treatments. Operating hours are 10:00 AM to 6:00 PM, with treatments starting from AUD $120.
  • Families will appreciate our dedicated children's play area, available from 9:00 AM to 5:00 PM. Free of charge.
  • Complimentary on-site parking is available for all guests, ensuring convenience for those travelling by car.
  • We offer a complimentary shuttle service to and from Katoomba Station, running on demand between 7:00 AM and 9:00 PM. Please book in advance.

Kyah Hotel Room Types

Discover a range of thoughtfully appointed accommodations designed to suit every traveller's needs. The room types of Kyah Hotel offer comfort and style, ensuring a restful night's sleep after a day of exploring.
  • Deluxe Room:

    These elegantly furnished rooms offer a comfortable sanctuary, with options for a King or Queen bed. Most Deluxe Rooms feature a bathtub, perfect for unwinding. All rooms are strictly non-smoking and offer serene garden views.
  • Superior Room:

    Slightly more spacious than the Deluxe, Superior Rooms provide enhanced comfort. Available with King or Queen bedding, these rooms also feature a bathtub and are non-smoking, with some offering partial mountain views.
  • Kyah Suite:

    For an elevated experience, the Kyah Suite boasts separate living and sleeping areas, offering ample space and luxury. Enjoy the convenience of a bathtub and breathtaking panoramic views of the surrounding mountains. These suites are non-smoking.
  • Family Room:

    Designed for families travelling together, these spacious rooms can accommodate up to four guests, typically featuring a combination of double and single beds. A bathtub is included for added convenience, and the rooms are non-smoking.
Please note that Kyah Hotel does not currently offer pet-friendly rooms. All rooms are strictly non-smoking in accordance with Australian regulations.

Kyah Hotel Dining & Restaurants

Savour the flavours of the Blue Mountains at Kyah Hotel's exceptional dining venues. Our culinary offerings are crafted with fresh, local ingredients, providing a true taste of modern Australian cuisine.
  • The Conservatory Restaurant:

    Open for breakfast (7:00 AM - 10:00 AM), lunch (12:00 PM - 2:30 PM), and dinner (6:00 PM - 9:00 PM), The Conservatory offers a delightful dining experience with a focus on seasonal produce. Expect to spend approximately AUD $60-$90 per person for dinner.
  • The Lounge Bar:

    Perfect for a pre-dinner drink or a relaxed evening, The Lounge Bar serves a selection of local wines, craft beers, and classic cocktails. Open from 4:00 PM until late. Light snacks are available, with prices ranging from AUD $15-$30.
  • Artisan Breakfast:

    Start your day with our artisanal breakfast spread, featuring freshly baked pastries, local cheeses, seasonal fruits, and a selection of hot dishes. Available daily from 7:00 AM to 10:00 AM, priced at approximately AUD $35 per person.

Kyah Hotel Nearby Attractions and Activities

Kyah Hotel is your gateway to the spectacular natural beauty and rich heritage of the Blue Mountains. Explore a wealth of attractions just moments from your doorstep.
  • The Three Sisters:

    Witness the iconic sandstone rock formation, a truly breathtaking natural wonder and a must-see in the Blue Mountains.
  • Scenic World:

    Experience the thrill of the Scenic Railway, Scenic Skyway, and Scenic Cableway, offering unparalleled views of the Jamison Valley and its ancient rainforest.
  • Blue Mountains National Park:

    Immerse yourself in the vast wilderness, with numerous walking trails, lookouts, and picnic spots to discover.
  • Leura Mall:

    Wander through the charming village of Leura, known for its boutique shops, art galleries, and delightful cafes.
  • Jenolan Caves:

    Embark on an unforgettable journey into one of the world's most spectacular cave systems, located a scenic drive from Katoomba.
If you are looking for other activities around Kyah Hotel, check out the best deals on Traveloka: Recommended activities in Katoomba!

How to Get to Kyah Hotel from the Airport

Navigating your journey to Kyah Hotel is straightforward, with several convenient options available. The airport transfer service of Kyah Hotel ensures a smooth transition from your arrival. Here's how to get to Kyah Hotel from the nearest major airport, Sydney Airport (SYD):
  • Airport Shuttle Bus:

    Services like the Blue Mountains Transit operate regular shuttle buses from Sydney Airport to Katoomba. The journey takes approximately 2-2.5 hours and costs around AUD $40-$60 per person.
  • Ride-hailing Service:

    You can book a ride-hailing service directly from Sydney Airport to Kyah Hotel. This offers door-to-door convenience and can cost between AUD $180-$250, depending on traffic.
  • Metered Airport Taxi:

    Taxis are readily available at Sydney Airport. A taxi to Kyah Hotel will be a metered fare, likely ranging from AUD $200-$280.
  • Airport Rail Link:

    Take the Airport Train from Sydney Airport to Central Station, then connect to a train heading to Katoomba. The total journey time is around 2.5-3 hours, with train fares costing approximately AUD $20-$30 per person.
  • Kyah Hotel Private Airport Transfer:

    For ultimate comfort and convenience, arrange a private airport transfer directly through Kyah Hotel. Contact our concierge for pricing and booking details. This service offers a seamless experience, with prices starting from AUD $250. You can also explore various airport transfer services on Traveloka.

Summary of Why You Should Choose to Stay at Kyah Hotel

Choosing Kyah Hotel means opting for an unforgettable experience in the heart of New South Wales' most stunning natural playground. With exceptional service, comfortable accommodations, and a prime location, Kyah Hotel is the perfect base for your Blue Mountains adventure.
  • Prime Location:

    Situated in Katoomba, offering easy access to iconic landmarks like the Three Sisters and Scenic World.
  • Comfortable Accommodations:

    A variety of room types to suit all needs, from Deluxe Rooms to spacious Suites.
  • Excellent Facilities:

    Enjoy our swimming pool, fitness centre, and rejuvenating day spa.
  • Delicious Dining:

    Savour local flavours at The Conservatory Restaurant and unwind at The Lounge Bar.
  • Authentic Hospitality:

    Experience the warm and welcoming spirit of Australian hospitality.
Discover the beauty of the Blue Mountains and create lasting memories. Check for Room availability at Kyah Hotel and start planning your trip today. For the best rates and a seamless experience, we recommend Booking Kyah Hotel through Traveloka. Don't forget to explore other options and Easily book domestic and international flights at low prices for your journey.

All facilities in Kyah Hotel

Bar, Cafe and Lounge Kyah Hotel
Bar, Cafe and Lounge
Swimming Pool Kyah Hotel
Swimming Pool
Entertainment Facility Kyah Hotel
Entertainment Facility
Fitness Center Kyah Hotel
Fitness Center
Common Space Kyah Hotel
Common Space

General

  • Parking
  • Microwave (shared)
  • Refrigerator (shared)
  • Fireplace in lobby
  • Banquet

Things to Do

  • Outdoor facilities
  • Garden
  • Fitness center
  • Sauna

Food and Drinks

  • Vegetarian meal
  • Breakfast
  • Snack bar

Public Facilities

  • Coffee/tea in lobby
  • Parking
  • Smoke-free area

Accessibilty

  • Accessible parking
  • Disabled access friendly

Hotel Services

  • Luggage storage
  • Express check-out

Sports and Recreations

  • Game room
  • Tennis court

Transportation

  • Bus/truck parking

Connectivity

  • Free WiFi

Business Facilities

  • Conference rooms

Accommodation Policy & General Information in Kyah Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 21:00
Check-out:
Before 10:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, and a security system
, The front desk is open daily from 8:00 AM - 9:00 PM. This property doesn't offer after-hours check-in. Guests will receive an email within 24 hours before arrival with check-in instructions and an access code. The front desk is staffed during limited hours. Guests are recommended to download the property's Goki mobile app before check-in. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Restaurant, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - 21:00 - to 10:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Kyah Hotel
46
Number of floors in Kyah Hotel
2
Another facilities in Kyah Hotel
Microwave (shared), Refrigerator (shared), Fireplace in lobby, Banquet, Outdoor facilities

Frequently asked questions about Kyah Hotel

What are available facilities at Kyah Hotel?
There are top facilites at Kyah Hotel such as Restaurant, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Kyah Hotel?
The standard check-in time at Kyah Hotel is starting from 14:00 - 21:00 while the latest check-out time is at Before 10:00
Does Kyah Hotel provide breakfast?
Yes, Kyah Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Kyah Hotel?
Kyah Hotel has a 4.0-star rating.
How many floors does Kyah Hotel have?
Kyah Hotel has 2.
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Kyah Hotel reviews and ratings

Overall Ratings & Reviews Kyah Hotel

Traveloka (2)
Other sources (573)
9.2
Exceptional
From 573 reviews
Cleanliness

9.4

Room Comfort

9.0

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Kyah Hotel

Number of reviews per page
20
40
Top reviews
Linda
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Clean, very well kept and excellent amenities
Carol
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room was very clean and the staff friendly and helpful
Connie
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

We do not have pets so not applicable. Great location for everything the Blue mountains have to offer.
uma
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Friendly staffs and environment
Kendrick
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Clean room, good facilities and a great bar/restaurant.
Jason
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Room had ample space for two people, clean and comfortable. Had plenty of activities to do in the hotel itself. Golf course very close by.
Anna
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great hotel - would definitely recommend. Good location, loved the decor, clean & friendly!
Brooke
icon-Leisure
Leisure
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The cleanliness and presentation of the room I was staying in was not the best. There was a dead fly in bed linen, the upholstery on the chair in my room looked dirty, plants in room looked dead, floor was very sticky and my room was located near stairwell so it wasn’t the most quietest of locations
T
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great atmosphere
Emma
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

What a great little find. Loved our short stay at Kyah Hotel in a stylish family room with bunk bed for the kids. The games/arcade was a big hit with all of us, as was the court and hot tub! Close to Blackheath and other Blue Mountains key sights it was a great hotel which we highly recommend.
Jessica
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Rooms were extremely dark. Poor lighting.
Jacqueline
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Overall the room at the hotel was good. However, we booked our room close to a year before our stay and our decision to book was because breakfast was included which was well rated in guest reviews and the photos showed a wonderful buffet breakfast in the restaurant On arrival we were informed the hotel no longer offered breakfast and we could purchase a grab and go breakfast from the lobby which we could not eat in the restaurant. After several requests a complimentary breakfast was included for our first night but not the second night of our stay, resulting in $75 additional costs for us to eat breakfast in a local cafe. Whilst hotels may change their offering, no attempt was made to contact us prior to our stay to inform us breakfast was not included. The manager had attitude with a capital A and very little empathy towards the customer. Her attitude was that the the breakfast they included was complimentary and she failed to understand that we had paid for a rate which included breakfast which was no longer on offer and as such we incurred significant additional cost to purchase breakfast. We stayed on Monday and Tuesday night when the restaurant offered a very limited menu. The main course was limited to two burger options and we were informed the vegetarian one was sold out. Again it was not explained on Expedia when we booked that the restaurant had an very limited offering on a Monday and Tuesday evening.
Read More
Sally
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

From the warm greeting, cool vibe of the place and a spotless and comfortable room we were impressed with Kyah. We relaxed instantly, enjoyed the bikes, gym and grounds, hot tub nice addition.. Blaq restaurant; again warm greeting, cool vibe, good menu and wine list for dinner, we enjoyed everything we ate here. They’ve done a great Reno on this place and the planting and color scheme work to make you feeling instantly chilled out.
Read More
Amarmurun
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

I stayed at this hotel for 3 nights. The environment was beautiful and there were many things to do in my free time. However, the cleanliness of the room was average and the pillowcases had an unpleasant smell. I would recommend it if you can't find anything to eat for breakfast. Otherwise, I would never recommend it. The dinner was delicious, but the waiters' service was poor.
Read More
Joshua
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Comfortable space, thoughtfully designed. The staff were exceptionally friendly.
Mathias Hermann
icon-with Partner
with Partner
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Very modern and cosy design, great location at the edge of Blackheath
Daniel
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Clean room, friendly staff, and easy check in
Simon
4.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

The hotel is a "renovated" old motel. Sadly the renovation is really only cosmetic. There is zero sound proofing in the rooms, so you hear everything from the room above you, the rooms on either side of you, the road out in front and the carpark behind you. The windows must be the same very thin glass and metal sliding frame from the old motel. The bathroom window is fixed so it needs to always be kept open slightly which adds to additional noise. The bed is also so soft that you end up bent like a banana. The cleanliness is pretty so-so around the windows. Finally there is an issue with the hot/cold water in the shower that makes it extremely difficult to get a consistent temperature meaning it is either boiling hot or too cold.
Read More
Brian
icon-with Partner
with Partner
6.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

The room was comfortable and the staff were excellent. However we were disappointed with several issues. The cleaning of the room was sporadic. On one day the room was cleaned and new towels were placed on the unmade bed. One day nothing was done. Dinner was not great. The partial menu had only two main courses. It was either a regular burger or a vegetarian one. We choose the regular one and it was very poor. We had asked about dinner on Christmas Day and had been advised there would be a limited menu. We did not expect the only choices to be the burgers. We did not fancy that again after our first experience. Christmas dinner for us was the bread and cheese that we had in the room. This is supposed to be a boutique hotel but we did not even have matching glasses in the room.
Read More
Cassandra
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Very stylish room and property Lots of activities for children very family friendly but at the same time upscale and incredibly nice food at blaq
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Kyah Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Kyah Hotel

Traveloka (2)
Other sources (573)
9.2
Exceptional
From 573 reviews
Cleanliness

9.4

Room Comfort

9.0

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Kyah Hotel

Number of reviews per page
20
40
Top reviews
Linda
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Clean, very well kept and excellent amenities
Carol
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room was very clean and the staff friendly and helpful
Connie
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

We do not have pets so not applicable. Great location for everything the Blue mountains have to offer.
uma
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Friendly staffs and environment
Kendrick
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Clean room, good facilities and a great bar/restaurant.
Jason
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Room had ample space for two people, clean and comfortable. Had plenty of activities to do in the hotel itself. Golf course very close by.
Anna
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great hotel - would definitely recommend. Good location, loved the decor, clean & friendly!
Brooke
icon-Leisure
Leisure
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The cleanliness and presentation of the room I was staying in was not the best. There was a dead fly in bed linen, the upholstery on the chair in my room looked dirty, plants in room looked dead, floor was very sticky and my room was located near stairwell so it wasn’t the most quietest of locations
T
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great atmosphere
Emma
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

What a great little find. Loved our short stay at Kyah Hotel in a stylish family room with bunk bed for the kids. The games/arcade was a big hit with all of us, as was the court and hot tub! Close to Blackheath and other Blue Mountains key sights it was a great hotel which we highly recommend.
Jessica
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Rooms were extremely dark. Poor lighting.
Jacqueline
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Overall the room at the hotel was good. However, we booked our room close to a year before our stay and our decision to book was because breakfast was included which was well rated in guest reviews and the photos showed a wonderful buffet breakfast in the restaurant On arrival we were informed the hotel no longer offered breakfast and we could purchase a grab and go breakfast from the lobby which we could not eat in the restaurant. After several requests a complimentary breakfast was included for our first night but not the second night of our stay, resulting in $75 additional costs for us to eat breakfast in a local cafe. Whilst hotels may change their offering, no attempt was made to contact us prior to our stay to inform us breakfast was not included. The manager had attitude with a capital A and very little empathy towards the customer. Her attitude was that the the breakfast they included was complimentary and she failed to understand that we had paid for a rate which included breakfast which was no longer on offer and as such we incurred significant additional cost to purchase breakfast. We stayed on Monday and Tuesday night when the restaurant offered a very limited menu. The main course was limited to two burger options and we were informed the vegetarian one was sold out. Again it was not explained on Expedia when we booked that the restaurant had an very limited offering on a Monday and Tuesday evening.
Read More
Sally
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

From the warm greeting, cool vibe of the place and a spotless and comfortable room we were impressed with Kyah. We relaxed instantly, enjoyed the bikes, gym and grounds, hot tub nice addition.. Blaq restaurant; again warm greeting, cool vibe, good menu and wine list for dinner, we enjoyed everything we ate here. They’ve done a great Reno on this place and the planting and color scheme work to make you feeling instantly chilled out.
Read More
Amarmurun
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

I stayed at this hotel for 3 nights. The environment was beautiful and there were many things to do in my free time. However, the cleanliness of the room was average and the pillowcases had an unpleasant smell. I would recommend it if you can't find anything to eat for breakfast. Otherwise, I would never recommend it. The dinner was delicious, but the waiters' service was poor.
Read More
Joshua
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Comfortable space, thoughtfully designed. The staff were exceptionally friendly.
Mathias Hermann
icon-with Partner
with Partner
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Very modern and cosy design, great location at the edge of Blackheath
Daniel
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Clean room, friendly staff, and easy check in
Simon
4.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

The hotel is a "renovated" old motel. Sadly the renovation is really only cosmetic. There is zero sound proofing in the rooms, so you hear everything from the room above you, the rooms on either side of you, the road out in front and the carpark behind you. The windows must be the same very thin glass and metal sliding frame from the old motel. The bathroom window is fixed so it needs to always be kept open slightly which adds to additional noise. The bed is also so soft that you end up bent like a banana. The cleanliness is pretty so-so around the windows. Finally there is an issue with the hot/cold water in the shower that makes it extremely difficult to get a consistent temperature meaning it is either boiling hot or too cold.
Read More
Brian
icon-with Partner
with Partner
6.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

The room was comfortable and the staff were excellent. However we were disappointed with several issues. The cleaning of the room was sporadic. On one day the room was cleaned and new towels were placed on the unmade bed. One day nothing was done. Dinner was not great. The partial menu had only two main courses. It was either a regular burger or a vegetarian one. We choose the regular one and it was very poor. We had asked about dinner on Christmas Day and had been advised there would be a limited menu. We did not expect the only choices to be the burgers. We did not fancy that again after our first experience. Christmas dinner for us was the bread and cheese that we had in the room. This is supposed to be a boutique hotel but we did not even have matching glasses in the room.
Read More
Cassandra
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Very stylish room and property Lots of activities for children very family friendly but at the same time upscale and incredibly nice food at blaq
Number of reviews per page
20
40