Kyah酒店

The hotel is clean. Location wise close to some hiking trails

A new (at least, look new) and an exquisite hotel. Good environment.

Clean, very well kept and excellent amenities

Room was very clean and the staff friendly and helpful

We do not have pets so not applicable. Great location for everything the Blue mountains have to offer.

Friendly staffs and environment

Clean room, good facilities and a great bar/restaurant.

Room had ample space for two people, clean and comfortable. Had plenty of activities to do in the hotel itself. Golf course very close by.

Great hotel - would definitely recommend. Good location, loved the decor, clean & friendly!

The cleanliness and presentation of the room I was staying in was not the best. There was a dead fly in bed linen, the upholstery on the chair in my room looked dirty, plants in room looked dead, floor was very sticky and my room was located near stairwell so it wasn’t the most quietest of locations

Great atmosphere

What a great little find. Loved our short stay at Kyah Hotel in a stylish family room with bunk bed for the kids. The games/arcade was a big hit with all of us, as was the court and hot tub! Close to Blackheath and other Blue Mountains key sights it was a great hotel which we highly recommend.

Rooms were extremely dark. Poor lighting.

Overall the room at the hotel was good. However, we booked our room close to a year before our stay and our decision to book was because breakfast was included which was well rated in guest reviews and the photos showed a wonderful buffet breakfast in the restaurant On arrival we were informed the hotel no longer offered breakfast and we could purchase a grab and go breakfast from the lobby which we could not eat in the restaurant. After several requests a complimentary breakfast was included for our first night but not the second night of our stay, resulting in $75 additional costs for us to eat breakfast in a local cafe. Whilst hotels may change their offering, no attempt was made to contact us prior to our stay to inform us breakfast was not included. The manager had attitude with a capital A and very little empathy towards the customer. Her attitude was that the the breakfast they included was complimentary and she failed to understand that we had paid for a rate which included breakfast which was no longer on offer and as such we incurred significant additional cost to purchase breakfast. We stayed on Monday and Tuesday night when the restaurant offered a very limited menu. The main course was limited to two burger options and we were informed the vegetarian one was sold out. Again it was not explained on Expedia when we booked that the restaurant had an very limited offering on a Monday and Tuesday evening.

From the warm greeting, cool vibe of the place and a spotless and comfortable room we were impressed with Kyah. We relaxed instantly, enjoyed the bikes, gym and grounds, hot tub nice addition.. Blaq restaurant; again warm greeting, cool vibe, good menu and wine list for dinner, we enjoyed everything we ate here. They’ve done a great Reno on this place and the planting and color scheme work to make you feeling instantly chilled out.

I stayed at this hotel for 3 nights. The environment was beautiful and there were many things to do in my free time. However, the cleanliness of the room was average and the pillowcases had an unpleasant smell. I would recommend it if you can't find anything to eat for breakfast. Otherwise, I would never recommend it. The dinner was delicious, but the waiters' service was poor.

Comfortable space, thoughtfully designed. The staff were exceptionally friendly.

Very modern and cosy design, great location at the edge of Blackheath

Clean room, friendly staff, and easy check in

The hotel is a "renovated" old motel. Sadly the renovation is really only cosmetic. There is zero sound proofing in the rooms, so you hear everything from the room above you, the rooms on either side of you, the road out in front and the carpark behind you. The windows must be the same very thin glass and metal sliding frame from the old motel. The bathroom window is fixed so it needs to always be kept open slightly which adds to additional noise. The bed is also so soft that you end up bent like a banana. The cleanliness is pretty so-so around the windows. Finally there is an issue with the hot/cold water in the shower that makes it extremely difficult to get a consistent temperature meaning it is either boiling hot or too cold.