What do past guests say about MainStay Suites Mackay?

Traveloka users who have stayed at MainStay Suites Mackay have praised its Cleanliness, Room Comfort, Service and Facilites.

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MainStay Suites Mackay

Name: MainStay Suites Mackay
Address: 38 Macalister Street, Mackay, Queensland, Australia, 4740, 38 Macalister Street, Queensland, 4740, Australia
Rating: 8.4

Hotels

8.4

/10

Very Good

198 reviews

What Guests Say About Their Stay

Aaron

10.0

/ 10

Easy check-in and checkout. Really friendly staff. Didn't use the pool or barbecue area but they looked clean.

Verified traveler

10.0

/ 10

Convenient location, walking distance to restaurants. I would stay here again.

Glen

10.0

/ 10

Have stayed at the Quest on previous occassions. Friendly and helpful staff. Clean and comfortable rooms. Quiet location, within a 5 min walk to a range of eating places and to the mall.

In the Area

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38 Macalister Street, Mackay, Queensland, Australia, 4740

Main Facilities

Restaurant

Parking

WiFi

In Mackay (City Centre)

Available Room Types in MainStay Suites Mackay

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What's around MainStay Suites Mackay

38 Macalister Street, Mackay, Queensland, Australia, 4740

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Discover More About MainStay Suites Mackay

General

In Mackay (City Centre)

Location

A stay at MainStay Suites Mackay places you in the heart of Mackay, steps from Artspace Mackay and 6 minutes by foot from Mackay Enertainment and Convention Centre. This luxury hotel is 0.5 mi (0.8 km) from Bluewater Lagoon and 0.5 mi (0.9 km) from Caneland Central.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Artspace Mackay - 0.2 km / 0.1 mi
Mackay Enertainment and Convention Centre - 0.5 km / 0.3 mi
Jubilee Park - 0.6 km / 0.4 mi
Bluewater Lagoon - 0.6 km / 0.4 mi
Caneland Central - 0.7 km / 0.4 mi
Ken Burgess Orchid House - 1.8 km / 1.1 mi
Harrup Park - 2.4 km / 1.5 mi
Great Barrier Reef Arena - 2.4 km / 1.5 mi
Mackay Basketball Stadium - 3 km / 1.9 mi
BB Print Stadium - 3.2 km / 2 mi
Town Beach - 3.6 km / 2.2 mi
Mackay Regional Botanical Gardens - 3.9 km / 2.4 mi
Mackay Base Hospital - 4.1 km / 2.6 mi
Far Beach - 4.2 km / 2.6 mi
Pioneer Valley - 4.4 km / 2.7 mi

The preferred airport for MainStay Suites Mackay is Mackay, QLD (MKY) - 6.3 km / 3.9 mi

Facilities

Don't miss out on recreational opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a picnic area.

Business Facilities

Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. Planning an event in Mackay? This hotel has 775 square feet (72 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Dining

At MainStay Suites Mackay, enjoy a satisfying meal at the restaurant.

Rooms

Make yourself at home in one of the 97 individually decorated guestrooms, featuring microwaves and flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

All facilities in MainStay Suites Mackay

Swimming Pool

Functional Hall

Common Space

Exterior

Others

Things to Do

Picnic area
Garden
Barbecue
Fitness center
Sun loungers

General

Banquet
Parking
Terrace

Accessibilty

Disabled access friendly
Accessible parking

Public Facilities

Smoke-free area
Safety deposit box

Hotel Services

Laundry service
Newspaper in lobby

Business Facilities

Business facilities
Conference rooms

Transportation

Storage

Connectivity

Free WiFi

Accommodation Policy & General Information in MainStay Suites Mackay

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Parking height restrictions apply.
Contactless check-out is available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in/Check-out Time

Check-in:

14:00 - 10:00

Check-out:

Before 10:00

Pet fee: AUD 350 per accommodation, per stay
Service animals are exempt from fees
Early check-in fee: AUD 25 (subject to availability)
Late check-out fee: AUD 50.00 (subject to availability)
Crib (infant bed) fee: AUD 10.0 per day
Rollaway bed fee: AUD 60.0 per day
Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Only Dogs Cats Allowed

Professional property host/manager, Contactless check-out is available, LGBTQIA+ friendly, Parking height restrictions apply, Beach nearby

General Information

Popular Facilities	Restaurant, Parking, WiFi
Check-In / Check-Out Time	From 14:00 - 10:00 - to 10:00
Available rooms at MainStay Suites Mackay	97
Another facilities in MainStay Suites Mackay	Picnic area, Garden, Barbecue, Fitness center, Sun loungers

Frequently asked questions about MainStay Suites Mackay

What are available facilities at MainStay Suites Mackay?

There are top facilites at MainStay Suites Mackay such as Restaurant, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at MainStay Suites Mackay?

The standard check-in time at MainStay Suites Mackay is starting from 14:00 - 10:00 while the latest check-out time is at Before 10:00

What is the star rating of MainStay Suites Mackay?

MainStay Suites Mackay has a 4.5-star rating.

How many rooms are available at MainStay Suites Mackay?

MainStay Suites Mackay has 97.

Does MainStay Suites Mackay have parking?

Yes, MainStay Suites Mackay does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.

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MainStay Suites Mackay reviews and ratings

Overall Ratings & Reviews MainStay Suites Mackay

Other sources (198)

8.4

Very Good

From 198 reviews

Cleanliness

8.8

Room Comfort

8.6

Location

8.0

Service and Facilites

8.6

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Traveller Reviews MainStay Suites Mackay

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Top reviews

Rheannen

10.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

Anne

with Partner

10.0

/10

Reviewed 31 week(s) ago

Hotels.com verified review

Great amenities close to everything. Great staff

Aaron

Friends and Family Family

10.0

/10

Reviewed 71 week(s) ago

Hotels.com verified review

Easy check-in and checkout. Really friendly staff. Didn't use the pool or barbecue area but they looked clean.

Courtney

Leisure with Partner

6.0

/10

Reviewed 79 week(s) ago

Expedia Group verified review

I liked how the hotel was pet friendly and optional for pet owners to have there dog. I think more hotels should be like this. I did not like that after reception was closed you couldnt acess anything such as milk, tea, coffee or facilities such as the roof top tearrace bbq area to smoke or that there was no balcony in the single bed standard room. Made the room have no air flow.

Suzy

Friends and Family Family

8.0

/10

Reviewed 90 week(s) ago

Hotels.com verified review

Located above a Greek restaurant with yummy food, and close to other restaurants, a few mins from the shopping mall and Dan Murphy. Staff were very friendly.

Jennifer

Friends and Family Family

6.0

/10

Reviewed 92 week(s) ago

Hotels.com verified review

No microwave cookware, luckily we took some with us. TV in wrong position Only 1 lounge chair Considering how much we paid thought we would have had a balcony. Wouldn't recommend staying here unless you're here for work, unaware it wasn't for family holiday

Aaron

Business and Leisure with Partner

4.0

/10

Reviewed 191 week(s) ago

Expedia Group verified review

Property in good central location , room supplied was overlooking a restaurant roof with extraction fans going to all hours, no screen on small balcony with no view. Bed was hard, old and uncomfortable, amenities disjointed from living area and set out like a nursing home. Booked in for three days checked out next morning no refund.

Pauline

Leisure Family

6.0

/10

Reviewed 193 week(s) ago

Expedia Group verified review

No internet was problematic

Tracee

Leisure Family

8.0

/10

Reviewed 200 week(s) ago

Expedia Group verified review

Everything you need

Verified traveler

Leisure with Partner

4.0

/10

Reviewed 250 week(s) ago

Expedia Group verified review

The room we were allocated was not cleaned when we arrived.

Chris

with Partner

8.0

/10

Reviewed 250 week(s) ago

Hotels.com verified review

Overpriced and a bit tired no netflix as advertised, no reception or after hours service after 5pm

Verified traveler

Leisure with Partner

2.0

/10

Reviewed 250 week(s) ago

Expedia Group verified review

The property was close to my event and close to town facilities

Verified traveler

Business Family

8.0

/10

Reviewed 251 week(s) ago

Expedia Group verified review

Large room

Verified traveler

Leisure

10.0

/10

Reviewed 255 week(s) ago

Expedia Group verified review

Convenient location, walking distance to restaurants. I would stay here again.

Verified traveler

Leisure with Partner

10.0

/10

Reviewed 257 week(s) ago

Expedia Group verified review

Great size appartments

Verified traveler

Business and Leisure Family

8.0

/10

Reviewed 266 week(s) ago

Expedia Group verified review

Liked having full cooking facilities and staff were great

Verified traveler

Friends and Family with Partner

4.0

/10

Reviewed 278 week(s) ago

Expedia Group verified review

Wasn't told prior or at check in that rooms would not be serviced over the new year long weekend. Not only were they not serviced, but the complex was unmanned new year's day. Not only a security issue but other people were confused about how to check in. Rooms were tidy but tired. Towel rack kept falling off, and drier was too noisy to use while in the room (feel sorry for anyone next door).

Leisure with Children

6.0

/10

Reviewed 291 week(s) ago

Expedia Group verified review

Overall stay was pleasant and good. We had a 4 night stay from Thursday to Monday and there was no room service available during the weekend. Wifi was not working as it was under maintenance for the whole 4 days of our stay.

Verified traveler

Leisure with Partner

6.0

/10

Reviewed 292 week(s) ago

Expedia Group verified review

First night there the roof top area was open but for the rest of the stay it was closed. Having to then resort to going to the car park for a smoke. And the "double bed" was just to singles pushed together. Save the cash and go somewhere cheaper the experience would probably be the same.

graham

with Partner

8.0

/10

Reviewed 296 week(s) ago

Hotels.com verified review

Satisfactory overnight stay. Staff were efficient and friendly. Room is a basic hotel room with small kitchenette.

Number of reviews per page

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Disclaimer

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