What do past guests say about MainStay Suites Mackay?

MainStay Suites Mackay is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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MainStay Suites Mackay

Name: MainStay Suites Mackay
Address: 38 Macalister Street, Mackay, Queensland, Australia, 4740, 38 Macalister Street, Queensland, 4740, Australia
Rating: 8.4

Hotels

8.4

/10

Very Good

198 reviews

What Guests Say About Their Stay

Aaron

10.0

/ 10

Easy check-in and checkout. Really friendly staff. Didn't use the pool or barbecue area but they looked clean.

Verified traveler

10.0

/ 10

Convenient location, walking distance to restaurants. I would stay here again.

Glen

10.0

/ 10

Have stayed at the Quest on previous occassions. Friendly and helpful staff. Clean and comfortable rooms. Quiet location, within a 5 min walk to a range of eating places and to the mall.

In the Area

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38 Macalister Street, Mackay, Queensland, Australia, 4740

Main Facilities

Restaurant

Swimming Pool

WiFi

note: hotel was previously named Aligned Corporate Residences Mackay MainStay Suites Mackay is located in area / city Mackay.

Available Room Types in MainStay Suites Mackay

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What's around MainStay Suites Mackay

38 Macalister Street, Mackay, Queensland, Australia, 4740

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Discover More About MainStay Suites Mackay

note: hotel was previously named Aligned Corporate Residences Mackay

Location

MainStay Suites Mackay is located in area / city Mackay.

About MainStay Suites Mackay

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Savor your favorite dishes with special cuisines from MainStay Suites Mackay exclusively for you.

MainStay Suites Mackay is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at MainStay Suites Mackay.

All facilities in MainStay Suites Mackay

Others

Things to Do

Outdoor pool
Picnic area
Garden
Barbecue
Pool sun loungers

Public Facilities

Others
Restaurant
Smoke-free area
Safety deposit box

Hotel Services

Laundry service
Newspaper in lobby
Tours
Luggage storage

General

Banquet
Parking
Terrace

Business Facilities

Meeting facilities
Conference room
Conference rooms

Connectivity

Free WiFi

Sports and Recreations

Fitness center

Accommodation Policy & General Information in MainStay Suites Mackay

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Pet fee: AUD 350 per accommodation, per stay
Service animals are exempt from fees
Early check-in fee: AUD 25 (subject to availability)
Late check-out fee: AUD 50.00 (subject to availability)
Crib (infant bed) fee: AUD 10.0 per day
Rollaway bed fee: AUD 60.0 per day
Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The front desk is open during the following times:

Monday - Friday: 7:00 AM - 8:00 PM

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

14:00 - 10:00

Check-out:

Before 10:00

Hotel policy is not yet available.

General Information

Popular Facilities	Restaurant, Swimming Pool, WiFi
Check-In / Check-Out Time	From 14:00 - 10:00 - to 10:00
Available rooms at MainStay Suites Mackay	97
Another facilities in MainStay Suites Mackay	Outdoor pool, Picnic area, Garden, Barbecue, Pool sun loungers

Frequently asked question in MainStay Suites Mackay

What are available facilities at MainStay Suites Mackay?

There are top facilites at MainStay Suites Mackay such as Restaurant, Swimming Pool, WiFi. (some may require extra charges)

What is normal check-in & check-out time at MainStay Suites Mackay?

The standard check-in time at MainStay Suites Mackay is starting from 14:00 - 10:00 while the latest check-out time is at Before 10:00

What is the star rating of MainStay Suites Mackay?

MainStay Suites Mackay is a 4.5-star hotel.

How many rooms are available at MainStay Suites Mackay?

MainStay Suites Mackay has 97 rooms in total.

Does MainStay Suites Mackay provide parking?

Yes, MainStay Suites Mackay provides parking. Please confirm details directly with the hotel.

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More Reviews from Other Guests in MainStay Suites Mackay

Overall Ratings & Reviews MainStay Suites Mackay

Other sources (198)

8.4

Very Good

From 198 reviews

Cleanliness

8.8

Room Comfort

8.6

Location

8.0

Service and Facilites

8.6

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Traveler Reviews MainStay Suites Mackay

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Top reviews

Rheannen

10.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Anne

10.0

/10

Reviewed 28 week(s) ago

Hotels.com verified review

Great amenities close to everything. Great staff

Wasn't told prior or at check in that rooms would not be serviced over the new year long weekend. Not only were they not serviced, but the complex was unmanned new year's day. Not only a security issue but other people were confused about how to check in. Rooms were tidy but tired. Towel rack kept falling off, and drier was too noisy to use while in the room (feel sorry for anyone next door).

Leisure with Children

6.0

/10

Reviewed 288 week(s) ago

Expedia Group verified review

Overall stay was pleasant and good. We had a 4 night stay from Thursday to Monday and there was no room service available during the weekend. Wifi was not working as it was under maintenance for the whole 4 days of our stay.

Verified traveler

Leisure with Partner

6.0

/10

Reviewed 289 week(s) ago

Expedia Group verified review

First night there the roof top area was open but for the rest of the stay it was closed. Having to then resort to going to the car park for a smoke. And the "double bed" was just to singles pushed together. Save the cash and go somewhere cheaper the experience would probably be the same.

graham

8.0

/10

Reviewed 293 week(s) ago

Hotels.com verified review

Satisfactory overnight stay. Staff were efficient and friendly. Room is a basic hotel room with small kitchenette.

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.