Pan Pacific Melbourne

Hotels
9.1
/10
Exceptional
965 reviews

What Guests Say About Their Stay

Brett
10.0
/ 10
Brilliant hotel. Our favourite in Melbourne. Lovely rooms, great feel and breakfast is just sensational!
Benjamin
10.0
/ 10
Located near the city center, it is very convenient to get around even without transport. The room is clean and cozy. The view is great too! I highly recommend a stay here for anyone visiting Melbourne.
Clare
10.0
/ 10
The property was beautiful. Parking was ideal and staff were wonderful. Cannot wait to stay again.
In the Area
See Map
2 Convention Centre Place , Southbank, Melbourne, Victoria, Australia, 3006

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Pan Pacific Melbourne is one of the city’s finest premium hotels, with 396 spacious guest rooms and suites, featuring spectacular views of the city skyline, Yarra River or Port Phillip Bay. All rooms and suites boast deep soaking bathtubs and separate shower, floor-to-ceiling windows and luxurious king size beds Situated in a prime city location in South Wharf – a vibrant riverside precinct – with 15 unique restaurants and bars on the hotel’s doorstep. Indulging in retail therapy is always an option with Direct Factory Outlet (DFO) South Wharf right next door, where you’ll find Australian and international brands up to 70% off. Plus, Melbourne’s most famous attractions and landmarks are within easy walking distance, or the city centre is just a free tram ride away. Guests can enjoy complimentary Wi-Fi and access to the 24-hour fitness centre. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers, a hairdryer, bathrobes, slippers and toiletries. Book a Pacific Club room and enjoy exclusive access to the Pacific Club Lounge. You’ll savour complimentary daily breakfast, pre-dinner drinks and canapés, all-day refreshments and spectacular views of the city that will make an unforgettable Melbourne experience. In line with guidelines issued by the Australian Government Department of Health, Pan Pacific Melbourne has increased cleaning protocols of public spaces and guest rooms. Please visit their website for more details. The Pacific Club Lounge remains closed until further notice. Dock 37 Bar and Kitchen, Café Orr and fitness centre remain closed. 24 hour In Room Dining is still available to all in-house guests. Guests with breakfast included can follow the instructions provided upon check in. Thank you.
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What's around Pan Pacific Melbourne

2 Convention Centre Place , Southbank, Melbourne, Victoria, Australia, 3006
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Lobby Pan Pacific Melbourne
Exterior 2 Pan Pacific Melbourne

Discover More About Pan Pacific Melbourne

For a sophisticated and conveniently located stay in Melbourne, the Pan Pacific Melbourne offers an excellent choice, blending contemporary luxury with direct access to the city's vibrant South Wharf precinct. Situated along the Yarra River, this hotel provides stunning views and immediate proximity to the Melbourne Convention and Exhibition Centre, as well as an array of dining and entertainment options. It caters to both business and leisure travellers seeking an upscale experience in a dynamic urban setting.

Room types available at Pan Pacific Melbourne

The Pan Pacific Melbourne features a range of elegantly appointed rooms and suites, designed with a focus on modern comfort and panoramic views. Guests can choose from well-equipped Deluxe Rooms, typically featuring a king-sized bed or two double beds, offering a serene and stylish retreat. Many rooms boast breathtaking vistas of the Yarra River, Port Phillip Bay, or the impressive city skyline, providing a memorable backdrop to your stay. For those desiring more space and enhanced amenities, Executive Rooms and various Suites offer more expansive layouts, often including separate living areas and exclusive access to the Pacific Club Lounge. All accommodations are furnished with contemporary flair and equipped with essential modern conveniences, ensuring a luxurious and comfortable stay.

How to get to Pan Pacific Melbourne

The Pan Pacific Melbourne enjoys a prime location that is easily accessible. If you're flying into Melbourne Airport (MEL), a taxi or rideshare service will typically get you to the hotel in approximately 25-35 minutes, depending on traffic. Alternatively, the SkyBus offers an efficient transfer to Southern Cross Station, which is a major transport hub. From Southern Cross Station, the hotel is a manageable 10-15 minute walk across the Spencer Street Bridge and along South Wharf, or a short tram ride. For those driving, secure paid parking is available on-site. Its position in South Wharf ensures excellent connectivity to the CBD, Southbank, and Docklands, often via scenic riverside strolls.

Facilities and services at Pan Pacific Melbourne

The hotel offers an impressive array of facilities designed to enhance the guest experience. These typically include a well-equipped 24-hour fitness centre, allowing guests to maintain their exercise routines at their convenience. For those seeking relaxation, the hotel often features access to wellness facilities, though direct spa services may vary. Extensive conference and event spaces are a key feature, making it a popular choice for business functions. The hotel provides 24-hour reception, a dedicated concierge service to assist with local recommendations and bookings, and essential business services, including high-speed Wi-Fi access throughout the property. In-room dining and laundry services are also usually offered, contributing to a convenient and seamless stay.

Food and drink available at Pan Pacific Melbourne

The Pan Pacific Melbourne offers sophisticated dining options that cater to diverse tastes. The hotel's signature restaurant, often named Dock 37 Bar & Kitchen, typically serves modern Australian cuisine with a focus on fresh, seasonal ingredients, providing an elegant setting for breakfast, lunch, and dinner. For more casual fare, a café or bar area might offer lighter meals, snacks, and a selection of beverages throughout the day. The Pacific Club Lounge provides exclusive breakfast, afternoon tea, and evening canapés for eligible guests, accompanied by stunning views. Given its location in the South Wharf precinct, the hotel is surrounded by a multitude of independent restaurants and bars, offering a vast array of culinary experiences just steps away, from casual eateries to fine dining.

Accessibility features at Pan Pacific Melbourne

The Pan Pacific Melbourne is committed to providing an accessible environment for all its guests. The hotel typically offers specially designed accessible rooms, which include features such as wider doorways, grab rails in bathrooms, and roll-in showers, to accommodate individuals with mobility impairments. Lifts provide easy access to all floors and public areas, ensuring that facilities like restaurants, the fitness centre, and reception are readily accessible for guests using wheelchairs or mobility aids. Dedicated accessible parking bays are usually available within the hotel's secure paid parking facilities. Guests with specific accessibility requirements are strongly encouraged to contact the hotel directly prior to booking to discuss their needs and confirm appropriate arrangements for a seamless stay.

Pet and service animal policy at Pan Pacific Melbourne

The Pan Pacific Melbourne maintains a general no-pet policy, in line with common hotel practices, to ensure a comfortable and allergy-free environment for all guests. However, legitimate service animals are always warmly welcomed and fully accommodated in accordance with relevant accessibility laws and regulations. Guests planning to travel with a service animal are kindly requested to notify the hotel in advance of their arrival. This crucial step allows the hotel team to make all necessary preparations and ensure a smooth, comfortable, and accommodating experience for both the guest and their service animal throughout their stay. The Pan Pacific Melbourne offers a distinguished and well-located option for those seeking a luxurious and convenient stay in Australia's cultural capital. Its elegant amenities and prime position make it an excellent choice for exploring Melbourne. Explore other exceptional Melbourne hotels and start your journey by booking flights to Melbourne.

All facilities in Pan Pacific Melbourne

Bar, Cafe and Lounge Pan Pacific Melbourne
Bar, Cafe and Lounge
Fitness Center Pan Pacific Melbourne
Fitness Center
Functional Hall Pan Pacific Melbourne
Functional Hall
Lobby Pan Pacific Melbourne
Lobby
Exterior Pan Pacific Melbourne
Exterior

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • Bar
  • Breakfast
  • Buffet breakfast
  • Cafe
  • Gluten-free meals
  • Snack bar
  • Vegetarian meal

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Express check-out
  • 24-hour Receptionist
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Porter

Business Facilities

  • Business facilities
  • Computer station
  • Conference hostess
  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • TV

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel
  • Disabled access friendly
  • Braille or raised signage
  • Roll-in shower
  • Wheelchair accessible

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Non-smoking room

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Hair salon
  • Shops

Transportation

  • Limo or town car service
  • Secure parking
  • Valet parking (surcharge)

Connectivity

  • LAN Internet
  • Free WiFi

Kids and Pets

  • Babysitting with surcharge

Things to Do

  • Fitness center

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Pan Pacific Melbourne

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00

Required Documents

Upon check-in, you are required to bring ID Card, credit card. Please bring the required documents in hard copy.

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Pan Pacific Melbourne
396
Number of floors in Pan Pacific Melbourne
15
Another facilities in Pan Pacific Melbourne
Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Room service

Frequently asked questions about Pan Pacific Melbourne

What are available facilities at Pan Pacific Melbourne?
There are top facilites at Pan Pacific Melbourne such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Pan Pacific Melbourne?
The standard check-in time at Pan Pacific Melbourne is starting from From 15:00 while the latest check-out time is at Before 11:00
Does Pan Pacific Melbourne provide breakfast?
Yes, Pan Pacific Melbourne provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Pan Pacific Melbourne?
Pan Pacific Melbourne has a 5.0-star rating.
How many floors does Pan Pacific Melbourne have?
Pan Pacific Melbourne has 15.
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More Reviews from Other Guests in Pan Pacific Melbourne

Overall Ratings & Reviews Pan Pacific Melbourne

Traveloka (15)
Other sources (950)
9.2
Exceptional
From 950 reviews
Cleanliness

9.0

Room Comfort

9.2

Service and Facilites

9.2

Sort by
Most Relevant
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Traveller Reviews Pan Pacific Melbourne

Number of reviews per page
20
40
Top reviews
SIMON
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Location next to convention centre. Impressive hotel.
Brett
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Brilliant hotel. Our favourite in Melbourne. Lovely rooms, great feel and breakfast is just sensational!
Lisa
icon-Leisure
Leisure
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great staff and breakfast is fantastic. Bedding was on average and as a result not the best sleep
Benjamin
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Located near the city center, it is very convenient to get around even without transport. The room is clean and cozy. The view is great too! I highly recommend a stay here for anyone visiting Melbourne.
Clare
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The property was beautiful. Parking was ideal and staff were wonderful. Cannot wait to stay again.
Lokesh
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Ideal location for business, shopping and pleasure. Great hotel, great service, room 1712 has beautiful view.
Paul
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Awesome. Location and Views
Siroos
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This is our second time that we stay at Pan Pacific. Thanks guys!
Jason
icon-Leisure
Leisure
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great work
Raj
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great location, friendly staff, clean and modern rooms!
Simon
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great staff
Greg
icon-Leisure
Leisure
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Had a very comfortable stay at this hotel. Rooms are clean, comfortable and well maintained. Service was efficient and friendly.
Caitlin
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Loved the location, rooms were great, clean and breakfast amazing. Will def be back
Rudy
8.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Friendly staff at reception, quick check in. Birthday gift which was very nice. Rooms have a great view. Sadly the breakfast was not very good, cold lack luster, food was cold not many options.
Hirut
icon-Leisure
Leisure
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

I really enjoyed my stay here. The staff were very friendly and the place was beautiful.
Craig
icon-Business with Partner
Business with Partner
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The Pan Pacific charges as a 6 star with 2 star service. It relies on the adjoining Convention Centre for occupancy - restaurant closed on Sunday, presumably as there were no conference attendees. The Level 4 lounge is seldom open,understaffed and underserviced. Food of a poor standard generally. The Pan Pacific does not compare to the likes of Sydney's Fullerton, Swiss, Sofitel and ensures that I will never attend the Melbourne Conference Centre again. This is the first accomadation review I've ever contibuted because the Pan Pacific is the worst 4,5,6 star I've ever occupied.
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Peter
icon-Business Family
Business Family
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Conveniently located to yarra waterfront and convention center
Glenn
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Just love the location and friendly staff
Melissa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Staff were friendly from the moment we pulled up to valet parking through to check out. Buffet breakfast each day was delicious, staff even came over to offer barista made coffees and teas. There was something to eat for everyone. Our Family Room was on the 12th floor with views across the city and part of the Yarra. Room was clean and tidy. We can’t wait to come stay again!
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Dino
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The only problem with this place ,is the temperature of the room is controlled by staff. So every time you want to change the temperature of room you have to call front staff. Very disappointing
Number of reviews per page
20
40

Ready to make up your mind?

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Restaurant 4 Pan Pacific Melbourne

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Pan Pacific Melbourne

Traveloka (15)
Other sources (950)
9.2
Exceptional
From 950 reviews
Cleanliness

9.0

Room Comfort

9.2

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Pan Pacific Melbourne

Number of reviews per page
20
40
Top reviews
SIMON
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Location next to convention centre. Impressive hotel.
Brett
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Brilliant hotel. Our favourite in Melbourne. Lovely rooms, great feel and breakfast is just sensational!
Lisa
icon-Leisure
Leisure
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great staff and breakfast is fantastic. Bedding was on average and as a result not the best sleep
Benjamin
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Located near the city center, it is very convenient to get around even without transport. The room is clean and cozy. The view is great too! I highly recommend a stay here for anyone visiting Melbourne.
Clare
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The property was beautiful. Parking was ideal and staff were wonderful. Cannot wait to stay again.
Lokesh
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Ideal location for business, shopping and pleasure. Great hotel, great service, room 1712 has beautiful view.
Paul
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Awesome. Location and Views
Siroos
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This is our second time that we stay at Pan Pacific. Thanks guys!
Jason
icon-Leisure
Leisure
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great work
Raj
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great location, friendly staff, clean and modern rooms!
Simon
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great staff
Greg
icon-Leisure
Leisure
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Had a very comfortable stay at this hotel. Rooms are clean, comfortable and well maintained. Service was efficient and friendly.
Caitlin
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Loved the location, rooms were great, clean and breakfast amazing. Will def be back
Rudy
8.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Friendly staff at reception, quick check in. Birthday gift which was very nice. Rooms have a great view. Sadly the breakfast was not very good, cold lack luster, food was cold not many options.
Hirut
icon-Leisure
Leisure
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

I really enjoyed my stay here. The staff were very friendly and the place was beautiful.
Craig
icon-Business with Partner
Business with Partner
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The Pan Pacific charges as a 6 star with 2 star service. It relies on the adjoining Convention Centre for occupancy - restaurant closed on Sunday, presumably as there were no conference attendees. The Level 4 lounge is seldom open,understaffed and underserviced. Food of a poor standard generally. The Pan Pacific does not compare to the likes of Sydney's Fullerton, Swiss, Sofitel and ensures that I will never attend the Melbourne Conference Centre again. This is the first accomadation review I've ever contibuted because the Pan Pacific is the worst 4,5,6 star I've ever occupied.
Read More
Peter
icon-Business Family
Business Family
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Conveniently located to yarra waterfront and convention center
Glenn
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Just love the location and friendly staff
Melissa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Staff were friendly from the moment we pulled up to valet parking through to check out. Buffet breakfast each day was delicious, staff even came over to offer barista made coffees and teas. There was something to eat for everyone. Our Family Room was on the 12th floor with views across the city and part of the Yarra. Room was clean and tidy. We can’t wait to come stay again!
Read More
Dino
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The only problem with this place ,is the temperature of the room is controlled by staff. So every time you want to change the temperature of room you have to call front staff. Very disappointing
Number of reviews per page
20
40