Quest NewQuay

Service Apartment
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9.2
/10
Exceptional
948 reviews

What Guests Say About Their Stay

Tracie

10.0
/ 10
Quest Newquay is in a great location. Very clean, plenty of room with a balcony. Parking is easy to navigate. Staff are very friendly and happy to help with our enquires. Will defiantly stay here again.

Malia

10.0
/ 10
We love coming to stay at the quest. Clean & modern rooms. Friendly staff. Only would like the option of extra pillows and additional blankets in the room, if needed.

Cherrie

10.0
/ 10
We went here to prepare for run for the kids. Location was excellent for what we wanted. Close to restaurants( walking distance) parking was around the corner. Very limited personal hygiene amenities so make sure you don’t forget yours. There is a a small supermarket literally out the door at reasonable prices. Overall I would come back again
In the Area
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26 Caravel Lane, Docklands, Melbourne, Victoria, Australia, 3008

Main Facilities

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Laundry service
Fitness center
Luggage storage
Elevator
Rooftop terrace
Fitness center
Staying at Quest NewQuay is a good choice when you are visiting Docklands. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Quest NewQuay

26 Caravel Lane, Docklands, Melbourne, Victoria, Australia, 3008
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Overview of Quest NewQuay

26 Caravel Lane, in Melbourne's Docklands precinct, is where Quest opened the largest apartment hotel in its Australian network — a title that, per Quest's own reporting at the time, still shapes how the property is built and run today. Developed in partnership with MAB Corporation and the Victorian Government's Development Victoria as part of the wider NewQuay Docklands masterplan, the tower was purpose-built for the precinct rather than converted from an older building, so its 221 apartments across 17 floors follow a consistent layout floor to floor instead of the patchwork of retrofitted room shapes found in some older converted apartment stock nearby. A 4-star serviced apartment property aimed at both business and leisure stays in this harbourside part of Melbourne, its scale remains the defining feature that sets it apart in the precinct.

Self-contained apartment living, not standard hotel rooms, is the whole premise here: the lineup runs Studio through to Three Bedroom Executive apartments, each with its own kitchen or kitchenette, private balcony and working desk, aimed as much at longer stays and business travellers as at short leisure trips. Traveloka's own listing for the property confirms the same 221-room, 17-floor count and strong guest reviews, and additionally lists an elevator, concierge service and luggage storage among the property's facilities � practical touches that suit an apartment hotel of this scale, where guests are more likely to be arriving with the kind of luggage that comes with an extended stay rather than an overnight bag.

Room Types at Quest NewQuay

Studio Apartment

A kitchenette rather than a full kitchen is the one thing that sets the Studio apart from every other tier here — everything else, a king-size bed, working desk and contemporary ensuite, matches the rest of the lineup, per Quest's own property description. It suits solo travellers and couples on shorter stays who want the privacy of an apartment without needing to cook.

One Bedroom Apartment

Move up from the Studio and the kitchenette is replaced with a fully equipped kitchen, plus an in-apartment washer/dryer, private balcony and working desk. This is the entry point into Quest NewQuay's self-catering category, and the practical choice for anyone staying more than a night or two who wants to cook rather than eat out every meal.

Two Bedroom Apartment

The kitchen and laundry setup carries over unchanged from the One Bedroom tier; what changes is a second bedroom, which is what actually makes this category work for two couples or a family rather than a single traveller wanting extra floor space.

Three Bedroom Executive Apartment

Three bedrooms is as large as Quest NewQuay's ladder goes, still built around a full kitchen, in-apartment laundry and private balcony. It's the natural fit for a multi-generational family trip or a small group of colleagues on an extended posting who would otherwise be split across several separate rooms.

Facilities and Amenities

No swimming pool and no in-house restaurant appear anywhere on Quest NewQuay's facility list — a deliberate gap for a purpose-built apartment tower that instead puts its budget into longer-stay conveniences and the expected hotel basics.

  • Gymnasium
  • Conference facilities and a business centre
  • On-site guest laundry
  • Secure car parking (charges apply)
  • Rooftop alfresco BBQ and entertainment area
  • Complimentary high-speed WiFi
  • 24-hour reception, seven days a week
  • Housekeeping service Monday to Saturday (excluding public holidays)
  • Restaurant chargeback and pantry shopping service
  • Valet dry cleaning
  • Elevator access
  • Concierge service
  • Luggage storage

Traveloka's own listing confirms a rooftop terrace, TV lounge, accessible parking and a safety deposit box, and notes that service animals are permitted, with designated smoking areas elsewhere on the property. Guests need government-issued photo ID at check-in, and a credit card pre-authorisation may apply. Guests rate the property very highly on Traveloka, with cleanliness and room comfort standing out, and service and facilities also well reviewed.

A gymnasium, business centre and conference facilities sitting alongside each other points to who this property is really built for: corporate groups and longer project-based stays as much as leisure travellers passing through Docklands for a weekend. The rooftop alfresco BBQ and entertainment area adds something most comparably sized apartment towers in the precinct skip entirely — a shared social space, rather than just a stack of self-contained units with no communal amenity at all.

Location and Getting There

Docklands is the neighbourhood, and it's a harbourside, event-and-waterfront precinct rather than a strictly commercial one — which shapes how close everything sits to the property. According to Quest's own property fact sheet, Docklands Harbour and Central Pier are about 150 metres from Quest NewQuay, The District Docklands shopping centre roughly 190 metres, the Melbourne Star Observation Wheel around 450 metres, and Marvel Stadium approximately 700 metres away. Melbourne's CBD is about 2.4 km away, reachable by tram (routes 35, 70 and 86, with a stop around 40 metres from the property) or via the SkyBus Express Airport-to-Docklands drop-off/pick-up point roughly 200 metres away. Melbourne Airport itself is about 20 km from the property. Guests flying into Melbourne can check flight options into Melbourne on Traveloka before making the SkyBus or transfer connection to Docklands.

The short walk to a tram stop matters more than it might first appear for a Docklands stay. Routes 35, 70 and 86 all connect through into the CBD, so guests without a car can reach Melbourne's main shopping and entertainment strips without needing to drive or rely solely on rideshare. For those who do drive in, the roughly 20 km run out to Melbourne Airport is a reasonably direct one — worth factoring into arrival planning around peak traffic times.

Dining at Quest NewQuay

No in-house restaurant sits on site at Quest NewQuay; instead, the property offers a restaurant chargeback service and pantry shopping assistance, according to its official fact sheet, letting guests bill nearby dining to their room or have groceries arranged for their apartment kitchen. Sitting roughly 150-190 metres from Docklands Harbour and The District Docklands shopping and dining precinct, guests have a wide choice of restaurants, cafes and bars within a short walk rather than relying on a single on-site venue. Visitors wanting to explore more of Melbourne can also look at things to do around Melbourne on Traveloka to plan sightseeing alongside a Docklands stay.

The arrangement suits Quest NewQuay's apartment-first model well. Rather than competing with the restaurants and cafes already clustered around Docklands Harbour, the property leans on its full kitchens and pantry shopping service so guests can self-cater in their apartment when they want to, then use the restaurant chargeback option to eat out at a nearby venue without carrying cash or a separate card for every meal.

Why Stay at Quest NewQuay

Scale plus self-catering flexibility is what tips Quest NewQuay from convenient into genuinely well-suited for a lot of travellers. As the largest apartment hotel in the Quest network in Australia, with 221 units, it offers a room-tier ladder — Studio through to Three Bedroom Executive — that a boutique property simply can't match. Its proximity to Marvel Stadium, about 700 metres away, makes it a practical base for event-goers, while the full kitchen, in-apartment laundry and business centre suit longer corporate stays just as well as a family holiday. Excellent guest reviews, with room comfort and cleanliness both singled out, point to a well-maintained, large-scale property, and its rooftop BBQ and entertainment area adds a social space that many standard hotels don't offer.

For business travellers specifically, a working desk in every apartment, an on-site business centre and conference facilities, and 24-hour reception together mean Quest NewQuay can function as a genuine extended-stay base rather than just an overnight hotel room. For families or groups, the option to step up from a Studio through to a Three Bedroom Executive apartment as the group size grows, without needing to book multiple separate rooms, is a point of difference against a standard hotel tower in the same precinct.

Tips for Booking Quest NewQuay on Traveloka

Kitchen access is the first thing to check before booking: only the Studio comes with a kitchenette instead of a full kitchen, so cooks should go straight to a One, Two or Three Bedroom apartment.

  • Car parking is on site but charged separately — budget for it if you're driving in rather than assuming it's included.
  • Housekeeping runs Monday to Saturday only, excluding public holidays, so factor that gap into planning a longer stay that spans a holiday.
  • Events at Marvel Stadium are about 700 metres away, close enough to walk, so book ahead if you're timing a stay around a game or concert there.
  • The tram stop roughly 40 metres from the property (routes 35, 70 and 86) reaches the CBD directly — worth weighing up before paying for a car and parking you might not need.
  • Ask what's actually included in the pantry shopping and restaurant chargeback services at the time of booking rather than assuming a full grocery delivery.
  • Comparing options before you commit is easy: browse more Melbourne hotels on Traveloka alongside this one.

Other Popular Hotels Near Docklands, Melbourne

Docklands has a wide range of apartment hotels and full-service properties. Here are other well-reviewed options in the same precinct.

Travelodge Hotel Melbourne Docklands

  • Hotel details: A 291-room hotel across 13 floors on Aurora Lane in Docklands.
  • Room types: Configurations for solo travellers, couples and families.
  • Amenities: Restaurant and snack bar, fitness centre, and conference rooms.

Nesuto Docklands Apartment Hotel

  • Hotel details: A 4-star service apartment property roughly 3.1 km from Melbourne CBD.
  • Room types: Apartment configurations for solo travellers, couples and families, including sofa bed options.
  • Amenities: Fitness centre, undercover parking, and disabled access facilities.

Astra Apartments Melbourne Docklands

  • Hotel details: A 10-apartment property across 7 floors suited to families and long-term stays.
  • Room types: Apartments with kitchenette, microwave and refrigerator.
  • Amenities: Indoor heated swimming pool, fitness centre, and a function room for events.

Docklands Private Collection - NewQuay and City Harbour Apartments

  • Hotel details: A 40-room property across 22 floors with strong guest reviews.
  • Room types: Multi-bedroom apartment configurations, including units with an en-suite bathroom in each bedroom.
  • Amenities: Cable TV, desk, hairdryer, microwave and refrigerator in rooms, plus 24-hour front desk assistance.

Crowne Plaza Melbourne, an IHG Hotel

  • Hotel details: An IHG-branded hotel at 1-5 Spencer Street in Docklands.
  • Room types: A variety of well-appointed rooms.
  • Amenities: Outdoor swimming pool, fitness centre, and on-site casino.

To plan flights and more of your Melbourne trip, start from the Traveloka homepage.

All facilities in Quest NewQuay

Fitness Center Quest NewQuay
Fitness Center
Functional Hall Quest NewQuay
Functional Hall
Common Space Quest NewQuay
Common Space
Lobby Quest NewQuay
Lobby
Exterior Quest NewQuay
Exterior

Things to Do

  • TV lounge
  • Picnic area
  • Fitness center
  • Barbecue

Connectivity

  • Free WiFi

General

  • Banquet
  • Smoking area
  • Rooftop terrace
  • Terrace

Accessibilty

  • Disabled access friendly
  • Braille or raised signage
  • Accessible parking

Public Facilities

  • Safety deposit box
  • Elevator

Hotel Services

  • Laundry service
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Business facilities
  • Business facilities
  • Conference rooms
  • Computer station
  • Business center

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Quest NewQuay

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
  • Host has indicated there is a smoke detector on the property
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property is professionally cleaned
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Check-In / Check-Out Time
From 14:00 - 00:00 - to 10:00
Available rooms at Quest NewQuay
221
Number of floors in Quest NewQuay
17
Another facilities in Quest NewQuay
TV lounge, Picnic area, Fitness center, Barbecue, Free WiFi

Frequently asked questions about Quest NewQuay

What time is check-in and check-out at Quest NewQuay?
Check-in at Quest NewQuay is from 2:00 PM and check-out is by 10:00 AM, according to the property's own fact sheet. Reception operates 24 hours a day, seven days a week, and government-issued photo ID is required at check-in.
How far is Quest NewQuay from Marvel Stadium?
Quest NewQuay is approximately 700 metres from Marvel Stadium, according to the property's own fact sheet, making it a walkable option for guests attending events there. The Melbourne Star Observation Wheel is closer still, at about 450 metres.
What room types does Quest NewQuay offer?
Quest NewQuay offers Studio Apartments (with a kitchenette), and One Bedroom, Two Bedroom and Three Bedroom Executive Apartments, each with a fully equipped kitchen, private balcony, working desk and in-apartment laundry, aside from the Studio category.
Does Quest NewQuay have a kitchen in every apartment?
All apartment categories except the Studio have a full, fully equipped kitchen with a washer/dryer, according to the property's fact sheet. Studio Apartments instead have a kitchenette rather than a full kitchen.
How far is Quest NewQuay from Melbourne Airport?
Quest NewQuay is approximately 20 km from Melbourne Airport, according to the property's own fact sheet, with a SkyBus Express Airport-to-Docklands drop-off and pick-up point around 200 metres from the property.
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Quest NewQuay reviews and ratings

Overall Ratings & Reviews Quest NewQuay

Traveloka (3)
Other sources (945)
9.2
Exceptional
From 945 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

8.6

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Traveller Reviews Quest NewQuay

Number of reviews per page
20
40
Top reviews
Tracie
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Quest Newquay is in a great location. Very clean, plenty of room with a balcony. Parking is easy to navigate. Staff are very friendly and happy to help with our enquires. Will defiantly stay here again.
Malia
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We love coming to stay at the quest. Clean & modern rooms. Friendly staff. Only would like the option of extra pillows and additional blankets in the room, if needed.
Scott
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great stay, had to request a frypan, forks and teaspoon. Not a big deal though. Could I suggest a drying mat for the dish strainer. Location was awesome for us , close to transport, shops and Marvel stadium. Good job.
Cherrie
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

We went here to prepare for run for the kids. Location was excellent for what we wanted. Close to restaurants( walking distance) parking was around the corner. Very limited personal hygiene amenities so make sure you don’t forget yours. There is a a small supermarket literally out the door at reasonable prices. Overall I would come back again
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Carlie
icon-with Friends
with Friends
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Room was clean and comfortable with a lovely view!
Alexander
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Staff were amazing, Room was very clean great service highly recommend.
Rod
icon-
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Everything about the hotel itself is amazing But the highest level of customer service is what truly sets this hotel apart from any other. From check-in to departure every staff member went above and beyond to make the stay comfortable and hassle free. Thank you to all staff members for your assistance.
Wendy
icon-with Partner
with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

So convenient, clean, comfortable and generally excellent value for money. Have stayed there previously, and had the same excellent experience. Highly recommend.
Philip
icon-
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Property is a bit tired but ok. Check in was brusque.
Jacky
icon-with Partner
with Partner
8.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Great spot to stay. Cheaper parking close by
kim
icon-with Partner
with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Clean , new and friendly. Great location. Will be back
STACEY
icon-with Children
with Children
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Clean room Comfy bed
Carmen
icon-
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

On site parking, needs to be clear with where to park as apparently, I parked in a permanent residence park but there was no signage to say so and I was only advised to park on level 1 nothing about signage.
Judy and Jerry
icon-with Partner
with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Parking is secure, but the only issue that we had was parking on 1A and 2A getting our luggage up to the elevators. There are stairs. I would recommend that guests get their luggage out or load luggage on the first floor in the bays intended for registration. Our room was GREAT! It was roomy, clean, comfortable and quiet! Not sure how we rated a room on the 17th floor, but oh what a view! Thanks to the staff for meeting all of our needs!
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Alex
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Staff helpful and my room was upgtaded.
Scott
icon-Family
Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

A wonderful place to stay!!!
Leena
icon-with Friends
with Friends
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Fantastic Service, friendly and caring staff
Jac
icon-with Children
with Children
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Excellent facilities. Easy access to Marvel and a grocery store for snacks after. Clean and spacious room.
Mary-Frances
icon-with Partner
with Partner
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

It was lovely staying here. It was quiet and convenient. Staff were friendly. Loved having a balcony.
Von
icon-with Partner
with Partner
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Clean room, good location and friendly staff
Number of reviews per page
20
40

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Lobby 4 Quest NewQuay

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.