Aparthotel Castelnou

Parking was secure.

Clean hotel, helpful staff. Note that the kitchen doesn’t have a toaster or microwave, so your food reheating options are limited to the induction cooktop. They did however have sharp knives (a rarity) so we could easily cut the apple and cheese we bought. Two things on location: the hotel is not near either train station, and the cabs at the station will gouge you. We got nabbed for €25 euros when we arrived. However when we left, the lovely receptionist called us a cab - and it was €15, even split with another couple. Knowledge is power. The hotel is close to a picturesque canal, and there’s a bridge across it right at the end of the hotel street. Do NOT cross that bridge and take that route into the centre of town, unless you want to endlessly trudge through the dullest streets in Gent. There aren’t even any bars to stop at for refreshment: I mean Dull. You’ll start to wonder why anyone goes to Ghent. However, at check-in the receptionist will give you a map and highlight an attractive, easy 20-25 minute route that puts you right in the centre of town. This route is perfect and cannot be improved. If someone you love looks at the map and says I see a better way, he is wrong. Throw him in the canal.

We had a lovely stay in Gent at the CASTLENOU apartment/hoIel.I would suggest having complimentary coffee snd tea available for guests. There are both in the rooms, however a limited selection. Breakfast had an extensive selection of a variety of breakfast foods for fifferent cultures. We had a suite which was roomy.

Really good location for the city Car parking was great too

Clean, modern bright hotel Very well equipped, great location. Female receptionist upon arrival and departure was efficient and friendly, in a business like way. The breakfast staff member was also pleasant. On Saturday afternoon upon returning to the hotel after being out all day, I had popped down to the restaurant to request some milk for the tea and coffee in our room... The woman in the restaurant was quite rude and barked at me that she'd have to charge me for milk.. I hadn't realised there were sachets containing dried milk in the room as the sachets looked like sugar. Once this had been established I was happy to use these. That small encounter soured the experience of customer service. The staff member making me feel like I was requesting something for free that I wasn't entitled to! Not very hospitable service on that front!

The room and hotel itself were spotless and spacious and the location was good. The lady on the welcoming desk was lovely and very helpful. The carpark was easy and accessible. Unfortunately...the breakfast let it down as there wasn't much and the rolls were stale. Apart from that...we were very happy with our stay.

Beautiful hotel, lovely breakfast, helpful staff, great location.

Lovely, spacious and clean rooms. Staff were so helpful too

Really good experience, the rooms are big, very clean and quite new. Living room space separated from the bedroom, very surprised! Great front desk experience as well. Great breakfast

Room clean but looking a bit tired. More hangers for clothes and an extra pillow both would be good. Welcome pack was appreciated.Ideal location and breakfast was good. Staff were friendly and helpful. The angle of shower in bath is as a bit precarious if standing for shower.but overall we would recommend as great place had a great short break in a beautiful city.

Room is clean and spacious. Staff are really helpful. Electric charging is excellent. Only the breakfast is fair

Great staffing team. Everything exceptionally clean. Excellent breakfast .

Room was nice and big Beds comfy Very clean

Lovely room with free upgrade. Very helpful staff. Easy walk to centre of Ghent. Highly recommended.

Staff were friendly and welcoming on arrival. Great location easy walk into the centre approx 15 mins. Clean well equipped room. Good breakfast

Staff were extremely friendly and helpful. Room was clean but a little dated. Location is a bit out of the centre, but only a nice 15 minute walk away (or plenty of bus options from outside the hotel)

The room was very well appointed, spacious and comfortable. The fantastic lady on the front desk was also incredibly generous with her time and helpful in her recommendations. Bravo team Castelnou!

Lovely room, reception v friendly

Such a warm welcome, great to have the parking once worked out where to go, though at a price. Apartment great, spacious & spotlessly clean, well equipped if staying for longer. On 4th floor so very quiet - woken up first night by another guest hammering on his door but this was not fault of hotel! Chose this as had elevator which was perfect for my elderly parents & though a little out of town, could walk to tram stop or get an Uber if don’t wish/unable to walk the 20 mins or so

The staff was so nice