Europe Hotel

Hotels
8.0
/10
Very Good
326 reviews

What Guests Say About Their Stay

John
10.0
/ 10
The rooms were nice and the breakfasts were great. Staff was very friendly and helpful when needed. I would definitely stay here again.
Joe
10.0
/ 10
Lovely hotel. The Viennese cafe is beautiful. The cafe and the bar are really good value for money, not the usual hiked up hotel prices. The corridors have a nice decor and the rooms are nice. I had a great view overlooking the garden and the Gazi Husrev-beg Mosque which was lit up nicely at night. Rooms have an extra bit of security when you go out - you get a standard key lock as well as digital card entry.
Lesley
10.0
/ 10
It felt like old Europe n modern combined. The staff was great n very helpful.
In the Area
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Vladislava Skarica 5, Stari Grad Sarajevo, Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina, 71000

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Europe Hotel is a hotel is located at Stari Grad, Sarajevo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Europe Hotel

Vladislava Skarica 5, Stari Grad Sarajevo, Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina, 71000
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Discover More About Europe Hotel

Location


Europe Hotel is a hotel is located at Stari Grad, Sarajevo.

About Europe Hotel

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Europe Hotel exclusively for you.

Get precious and unforgettable moment during your stay at Europe Hotel.

All facilities in Europe Hotel

Others Europe Hotel
Others

Hotel Services

  • Laundry service
  • Tours
  • Multilingual staff
  • Express check-in
  • Luggage storage
  • Express check-out
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Hot tub
  • Indoor pool
  • Spa
  • Garden
  • Sauna
  • Steam room

General

  • Smoking area
  • Rooftop terrace
  • Parking
  • Banquet
  • Parking (surcharge)
  • Terrace

Public Facilities

  • Others
  • Coffee/tea in lobby
  • Elevator
  • Restaurant
  • Safety deposit box

Business Facilities

  • Meeting facilities
  • Business center
  • Computer station

Nearby Facilities

  • Souvenir shop
  • Hair salon
  • ATM/Banking

Food and Drinks

  • Bar
  • Snack bar

Transportation

  • Shopping center shuttle (surcharge)
  • Area shuttle with surcharge

Connectivity

  • LAN Internet
  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Europe Hotel

Important Note
  • Airport shuttle fee: EUR 20.00 per vehicle (one-way, maximum occupancy 4)
  • Covered self parking fee: EUR 20.50 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 January - 5 January, EUR 2.05 per person, per night
  • A tax is imposed by the city: From 6 January - 30 June, EUR 1.53 per person, per night
  • A tax is imposed by the city: From 1 July - 31 August, EUR 2.05 per person, per night
  • A tax is imposed by the city: From 1 September - 24 December, EUR 1.53 per person, per night
  • A tax is imposed by the city: From 25 December - 31 December, EUR 2.05 per person, per night

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - to 11:00
Available rooms at Europe Hotel
160
Number of floors in Europe Hotel
7
Another facilities in Europe Hotel
Laundry service, Tours, Multilingual staff, Express check-in, Luggage storage

Frequently asked questions about Europe Hotel

What are available facilities at Europe Hotel?
There are top facilites at Europe Hotel such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Europe Hotel?
The standard check-in time at Europe Hotel is starting from From 14:00 while the latest check-out time is at Before 11:00
What is the star rating of Europe Hotel?
Europe Hotel has a 5.0-star rating.
How many floors does Europe Hotel have?
Europe Hotel has 7.
How many rooms are available at Europe Hotel?
Europe Hotel has 160.
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Europe Hotel reviews and ratings

8.0
Very Good
From 326 reviews
Cleanliness

8.2

Room Comfort

8.0

Location

9.8

Service and Facilites

8.0

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Traveller Reviews Europe Hotel

Number of reviews per page
20
40
Top reviews
Phyllis
6.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

This should not be a 5 star hotel! I’ve stayed in better 3 star. Dated decor that is shabby and in need of upgrades and maintenance. A door that stuck on the carpet. Wonky wardrobe doors, spider webs, heavily worn carpet, a sharp lip to enter the bathroom. This star rating needs to change. The spa was unmanned. No towels and only the sauna on - the steam room didn’t look like it had been on for weeks.
Read More
John
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

The rooms were nice and the breakfasts were great. Staff was very friendly and helpful when needed. I would definitely stay here again.
Jovan
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Hospitality, downtown is nice and the restorants are fine.
Verified traveler
icon-Business
Business
6.0
/10
Reviewed 58 week(s) ago

Hotels.com verified review

I checked in and nobody said anything about the A/C being broken. Room was hot. I was told to just open windows. My room was above a bar across the street. I had to use ear plugs and could still hear the bar late into the night. They didn't have separate sheets, just a comforter/duvet. I had to take the sheet off that due to the heat.
Read More
Verified traveler
6.0
/10
Reviewed 60 week(s) ago

Hotels.com verified review

Definitely not up to our expectations. Hotel Europe is rated as being 5 star, however the service and breakfast was mediocre. The heating was not working in our room and couldn’t be fixed. We booked for 2 adults, yet were only provided one teabag and one sachet of coffee daily. The only positive aspect is the location which is excellent.
Read More
Dusan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Charm of old design and paintings on the walls. Staff was excellent too.
Lejla
6.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Not what I expected. First room had no electricity. They moved us to another room. It had electricity but the shower was not working. There was a tub available as well, but not everyone can climb over the tall tub. Once we checked out we were told parking was extra . That was disappointing. Breakfast is included and it was 10 out of 10 ! Staff is friendly . Rooms are nice size . Overall its an old hotel, it could be improved with remodeling.
Read More
Joe
10.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

Lovely hotel. The Viennese cafe is beautiful. The cafe and the bar are really good value for money, not the usual hiked up hotel prices. The corridors have a nice decor and the rooms are nice. I had a great view overlooking the garden and the Gazi Husrev-beg Mosque which was lit up nicely at night. Rooms have an extra bit of security when you go out - you get a standard key lock as well as digital card entry.
Read More
Jasmina
icon-Leisure
Leisure
10.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

It's very convenient location, walkable and safe.
Radovan
6.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

The part I didnt like us that I called and ask if spa is in the price before booking room. When I arrived I asked about spa I was told I have to pay for spa. I thought it was misunderstanding i went to spa and ask if it is included if it is ok to go. The man said its ok but need to turn out sauna. Sauna didnt get warmed up and I had to leave. Before leaving he charged me for Sauna. Otherwise all was great
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medina
icon-Business and Leisure with Children
Business and Leisure with Children
2.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

Hair dryer didn’t work. No conditioner. Can’t control a/c in room. No iron (yes, they do have the service, but what about if I don’t want the service or I’m in rush??). Not clean for 4-5 star hotel & that price in Bosnia!! Garage too small - sometimes no place to park. Very dirty going through hallway to garage!! Very dirty in garage!
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Maziad
icon-Business
Business
6.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

Excellent location
Julia
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

This hotel seems to be too big and unwieldy for the management to cope with. We were mystified by how it managed to rate 5 stars, unless this is just a tick-box scheme which is completed by the hotel itself. Our first stay there, earlier in the month was dire (and we have reviewed it as such). Our second stay (which, to be honest we regretted having booked) was a bit better – the hotel seemed to have got itself together, and our room was ready for us, the staff were no longer ignoring or glaring or shouting at the guests. It was surprising that the safe in the room was too small for a laptop computer and there was, apparently, no other form of safekeeping for valuables in a hotel of this supposed stature. And the tea/coffee making facility in the room still consisted of one sachet of Nescafé instant coffee and one Hibiscus teabag. Altogether, the Hotel Europe was quite a strange experience, which didn't do justice to the beautiful, interesting and otherwise welcoming town of Sarajevo, which has done so much to recover from its painful history.
Read More
Julia
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

This visit to the Europe hotel was chaotic, unwelcoming and hostile to the guests. We were not given a room with a double bed, as we had requested, and were then moved to a room where the electricity was not working, and nor was the air conditioning. The shower mechanism was incomprehensible, the tea/coffee-making facility consisted of one sachet of nescafe and one herbal teabag. A lot of guests were complaining about the air-conditioning and we heard a receptionist shouting at them, rather than solving the problem. We were sitting in the bar on our first night, and the lights were suddenly turned off and the staff all walked out without a word to us. When we sent an email about all this to the hotel group manager, as we had been advised by one of the receptionists, the manager told all the staff off, and sent a bottle of wine to our room as compensation. We had no way to open it so reception sent someone to do that, and he seemed to expect a tip for his services – he clearly hadn't been told that this was our meagre compensation for all the bad things that had happened. The manager did not reply to us, or apologise or wish us a good stay.
Read More
Aljosa
icon-Leisure
Leisure
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Really good value, location and very friendly service.
Sheila
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Great location. Helpful front desk and housekeeping staff. The restoration from the fire during the siege lacked charm and warmth. I wish they had tried to restore to something more like it was, more like the Viennese Cafe. Breakfast was good and varied. Coffee was poor. A 5 star hotel should do better than a convenience store coffee machine. I love Sarajevo, but not sure I would stay at the Europa again.
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Muharem
icon-Business and Leisure with Children
Business and Leisure with Children
6.0
/10
Reviewed 83 week(s) ago

Expedia Group verified review

Ok
0lga
icon-Leisure
Leisure
8.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

Everything was very nice. Everyone was very helpful excep the the man at the check out who was grumpy he didn't not make a attempt to help me with
Michael
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 91 week(s) ago

Expedia Group verified review

Great location Nice people Decent room
Lesley
10.0
/10
Reviewed 106 week(s) ago

Expedia Group verified review

It felt like old Europe n modern combined. The staff was great n very helpful.
Number of reviews per page
20
40

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Others 4 Europe Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.0
Very Good
From 326 reviews
Cleanliness

8.2

Room Comfort

8.0

Location

9.8

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Europe Hotel

Number of reviews per page
20
40
Top reviews
Phyllis
6.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

This should not be a 5 star hotel! I’ve stayed in better 3 star. Dated decor that is shabby and in need of upgrades and maintenance. A door that stuck on the carpet. Wonky wardrobe doors, spider webs, heavily worn carpet, a sharp lip to enter the bathroom. This star rating needs to change. The spa was unmanned. No towels and only the sauna on - the steam room didn’t look like it had been on for weeks.
Read More
John
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

The rooms were nice and the breakfasts were great. Staff was very friendly and helpful when needed. I would definitely stay here again.
Jovan
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Hospitality, downtown is nice and the restorants are fine.
Verified traveler
icon-Business
Business
6.0
/10
Reviewed 58 week(s) ago

Hotels.com verified review

I checked in and nobody said anything about the A/C being broken. Room was hot. I was told to just open windows. My room was above a bar across the street. I had to use ear plugs and could still hear the bar late into the night. They didn't have separate sheets, just a comforter/duvet. I had to take the sheet off that due to the heat.
Read More
Verified traveler
6.0
/10
Reviewed 60 week(s) ago

Hotels.com verified review

Definitely not up to our expectations. Hotel Europe is rated as being 5 star, however the service and breakfast was mediocre. The heating was not working in our room and couldn’t be fixed. We booked for 2 adults, yet were only provided one teabag and one sachet of coffee daily. The only positive aspect is the location which is excellent.
Read More
Dusan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Charm of old design and paintings on the walls. Staff was excellent too.
Lejla
6.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Not what I expected. First room had no electricity. They moved us to another room. It had electricity but the shower was not working. There was a tub available as well, but not everyone can climb over the tall tub. Once we checked out we were told parking was extra . That was disappointing. Breakfast is included and it was 10 out of 10 ! Staff is friendly . Rooms are nice size . Overall its an old hotel, it could be improved with remodeling.
Read More
Joe
10.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

Lovely hotel. The Viennese cafe is beautiful. The cafe and the bar are really good value for money, not the usual hiked up hotel prices. The corridors have a nice decor and the rooms are nice. I had a great view overlooking the garden and the Gazi Husrev-beg Mosque which was lit up nicely at night. Rooms have an extra bit of security when you go out - you get a standard key lock as well as digital card entry.
Read More
Jasmina
icon-Leisure
Leisure
10.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

It's very convenient location, walkable and safe.
Radovan
6.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

The part I didnt like us that I called and ask if spa is in the price before booking room. When I arrived I asked about spa I was told I have to pay for spa. I thought it was misunderstanding i went to spa and ask if it is included if it is ok to go. The man said its ok but need to turn out sauna. Sauna didnt get warmed up and I had to leave. Before leaving he charged me for Sauna. Otherwise all was great
Read More
medina
icon-Business and Leisure with Children
Business and Leisure with Children
2.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

Hair dryer didn’t work. No conditioner. Can’t control a/c in room. No iron (yes, they do have the service, but what about if I don’t want the service or I’m in rush??). Not clean for 4-5 star hotel & that price in Bosnia!! Garage too small - sometimes no place to park. Very dirty going through hallway to garage!! Very dirty in garage!
Read More
Maziad
icon-Business
Business
6.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

Excellent location
Julia
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

This hotel seems to be too big and unwieldy for the management to cope with. We were mystified by how it managed to rate 5 stars, unless this is just a tick-box scheme which is completed by the hotel itself. Our first stay there, earlier in the month was dire (and we have reviewed it as such). Our second stay (which, to be honest we regretted having booked) was a bit better – the hotel seemed to have got itself together, and our room was ready for us, the staff were no longer ignoring or glaring or shouting at the guests. It was surprising that the safe in the room was too small for a laptop computer and there was, apparently, no other form of safekeeping for valuables in a hotel of this supposed stature. And the tea/coffee making facility in the room still consisted of one sachet of Nescafé instant coffee and one Hibiscus teabag. Altogether, the Hotel Europe was quite a strange experience, which didn't do justice to the beautiful, interesting and otherwise welcoming town of Sarajevo, which has done so much to recover from its painful history.
Read More
Julia
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

This visit to the Europe hotel was chaotic, unwelcoming and hostile to the guests. We were not given a room with a double bed, as we had requested, and were then moved to a room where the electricity was not working, and nor was the air conditioning. The shower mechanism was incomprehensible, the tea/coffee-making facility consisted of one sachet of nescafe and one herbal teabag. A lot of guests were complaining about the air-conditioning and we heard a receptionist shouting at them, rather than solving the problem. We were sitting in the bar on our first night, and the lights were suddenly turned off and the staff all walked out without a word to us. When we sent an email about all this to the hotel group manager, as we had been advised by one of the receptionists, the manager told all the staff off, and sent a bottle of wine to our room as compensation. We had no way to open it so reception sent someone to do that, and he seemed to expect a tip for his services – he clearly hadn't been told that this was our meagre compensation for all the bad things that had happened. The manager did not reply to us, or apologise or wish us a good stay.
Read More
Aljosa
icon-Leisure
Leisure
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Really good value, location and very friendly service.
Sheila
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Great location. Helpful front desk and housekeeping staff. The restoration from the fire during the siege lacked charm and warmth. I wish they had tried to restore to something more like it was, more like the Viennese Cafe. Breakfast was good and varied. Coffee was poor. A 5 star hotel should do better than a convenience store coffee machine. I love Sarajevo, but not sure I would stay at the Europa again.
Read More
Muharem
icon-Business and Leisure with Children
Business and Leisure with Children
6.0
/10
Reviewed 83 week(s) ago

Expedia Group verified review

Ok
0lga
icon-Leisure
Leisure
8.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

Everything was very nice. Everyone was very helpful excep the the man at the check out who was grumpy he didn't not make a attempt to help me with
Michael
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 91 week(s) ago

Expedia Group verified review

Great location Nice people Decent room
Lesley
10.0
/10
Reviewed 106 week(s) ago

Expedia Group verified review

It felt like old Europe n modern combined. The staff was great n very helpful.
Number of reviews per page
20
40